MSE EE broadband deal : We want your feedback

benr007

Like others on this forum I signed up to EE deal promoted

Still waiting for my router to be delivered - so paying for a service I can't use

EE customer service is terrible - long time in phone queue etc - and then they never do what they promise

I am really regretting getting involved with these clowns - MSE should remove the offer from the site before more people get trapped

xannus

I switched from Sky with no real problems regarding the switch. Hopefully I will receive the Amazon vouchers... However, I am still in the first week of my new connection but the broadband is so slow! Weird thing is that speed tests say its around 3-4mb which is what I was getting with Sky but web pages are much slower now and files will only download at about 5kb/s!!! (yes, kilobytes) So pretty unusable atm.

lexington013

I emailed the Customer Service Director at EE regarding my "late" Amazon voucher and received the voucher within 5 days.
The £100 voucher was about a 5 weeks after the 3 month waiting period in there terms and conditions.

hubb

Think I will stick with Sky then.

ffcmagic41

Can anyone tell me if I can use cheap call prefixes such as 18185 with the EE broadband and free weekend calls deal? EE said "no" at first and then "yes" after seeking further advice. I was left unconvinced.

masonic

ffcmagic41 wrote: »

Can anyone tell me if I can use cheap call prefixes such as 18185 with the EE broadband and free weekend calls deal? EE said "no" at first and then "yes" after seeking further advice. I was left unconvinced.

What I've found is that you can't use the prefix (even though my line is on a BT circuit), but several of these services have alternative numbers (such as 18185's 0808 freephone number), which do work.

hubb

I am very tempted by the £100 voucher but because of reports of terrible customer service I may stick with Sky.

Jade_Awin

snortmaiden wrote: »

I signed up for this deal earlier this year and my 'go live' date was 30 April. This meant that the £120 Amazon voucher should have been sent to me by 30 July.

I signed up for the line rental saver and received a confirmation e-mail. When I received my first bill, it showed a monthly charge, so I contacted EE. The person I spoke to advised that it could take a month or two for the the line saver to be shown, but I was definitely signed up to it and would receive the discount. I was told the same thing on subsequent months until early August, when I was told that I wasn't signed up for line saver (even though I had an e-mail proving that I was)

I was less than happy with this and my call was transferred to Customer Retention. The person I spoke to tried to fob me
off with an offer of 3 x £4.75 credit for previous months and setup Line Saver rental from then on (so I'd enter a new 12 month contract) I advised that I wasn't happy with this and I wanted the Line Saver deal back dated to my contract start date.

The CSA I spoke to checked with a manager than advised they
weren't able to do this. I asked to speak to a manager and was to have to wait 48 hours for a manager call .

I advised that this wasn't acceptable and demanded to speak to the manager. CSA then told me that his manager wasn't in, so I asked to speak thee manager that he had just spoken to. He tried to fob me off again and I insisted.

My call was then transferred to Ben Sawyer, manager of Pre-Live Cancellations team. After much argument, he offered to credit my account with 3 x £4.75 in respect of the May, June and July bills and place a recurring credit onto my account for the
next 9 months so the effect would be as if I had Line Saver. I agreed to this and asked for written confirmation, which he was unable to issue.

When I received my next bill, the credits had been correctly applied. However, I spent approximately 2 hours on the phone between May and August and only got the result I did through sheer force of personality (i.e. I shouted a lot) I shouldn't have had to insist that EE honour a contract that they had entered into with me - a lot of people would have given up or been persuaded into extending their contract to get the line saver.

The Amazon voucher has yet to materialise. On 31 July, I contacted [EMAIL="eevouchers@affiliatewindow.com"]eevouchers@affiliatewindow.com[/EMAIL] to advise that I hadn't received my vouchers. I received a reply from [EMAIL="Harry.McFarlane@affiliatewindow.com"]Harry.McFarlane@affiliatewindow.com[/EMAIL] asking for my DKI order reference, which I provided on 15 August. A few days later, Harry e-mailed to say: I have asked Amazon to resend your voucher, please check your spam/junk folders and general inbox. It will be with you in the next couple of days, hope this helps.

I haven't received my vouchers yet and follow up e-mails to Harry have gone unanswered. I have also contacted Amazon, but they are unaware of a request for vouchers to be sent to me.

All in all, I don't feel that Martin Lewis / MoneySavingExpert should be promoting EE / Affiliate Window as they don't seem to think it is necessary to honour contracts and offers made.

Hi Snortmaiden

Sorry to hear of the problems you have faced since applying for this offer.

I work at the third party company which deal with the Amazon voucher part of this offer. I can see from your thread you emailed eevouchers@affiliatewindow.com, a while ago. Have you now recieved your voucher or are you still waiting? If you are still waiting please accept my apologise and I will help to resolve this issue.

Thanks
Jade- Representing EE

Jade_Awin

yorks1956 wrote: »

I agree, I had a bad experience with EE, refused to let me have the voucher offer, managed to get out of it and sign up with Sky (another MSE deal) but again having trouble getting my vouchers, Sky say it's not their problem as the deal was with MSE. Affiliate window and MSE wont respond to my emails

Bet this debacle never appears on a Martin Lewis TV programme

Hi Yorks

Sorry for the issues you have faced.

Have you now received your voucher? If not I can look in to this for you.

Thanks
Jade- Representing EE

Jade_Awin

moband wrote: »

I have just signed up with EE to take advantage of the £120 Amazon Voucher - now I am having concerns. EE rang me and during the conversation I asked about the £120 voucher offer - they are not accepting any responsibility. Amazon say the same. I have emailed [EMAIL="eevouchers@affiliatewindow.com"]eevouchers@affiliatewindow.com[/EMAIL], no reply so far.
I am really surprised that MSE are not helping in this matter. You give advice and then, it seems, you wipe your hands of it. Shame on you. Are you going to do the decent thing and get involved to ensure your readers are treated well.

Hi Moband

Sorry to hear that you have been passed around. Have you now received your vouchers?

If not I can investigate this for you.

Thanks
Jade- Representing EE