Free pitcher (worth £9.99!!!) (merged)

VIJAY_FROM_KENT

I got the email too...

clarej1985

Noswor wrote: »

[FONT=&quot]"Dear Dan[/FONT]

[FONT=&quot]We understand that you have been unhappy that due to the excess demand for pitchers, we were unable to send you one. The application form did state that pitchers were available while stocks last and it’s only due to the extreme level of demand that stocks ran out and have now been exhausted. [/FONT]

[FONT=&quot]Be assured that the offer was made in good faith and to endeavour to illustrate this, please email back your full name and address to [EMAIL="grandmarnier@rpmltd.com"]grandmarnier@rpmltd.com[/EMAIL]. Once we have received this, we will send you a pitcher within 10 working days from the small number of pitchers we have retained at our main offices (Please note we have to check the applicant list to ensure you were an original applicant). [/FONT]
[FONT=&quot]We trust that this action will address your complaint[/FONT]


[FONT=&quot]Yours sincerely,[/FONT]


[FONT=&quot]Jemma Daltrey[/FONT]
[FONT=&quot]RPM[/FONT]
[FONT=&quot][EMAIL="grandmarnier@rpmltd.com"]grandmarnier@rpmltd.com[/EMAIL]"[/FONT]

Got this too

wherediditallgo

I sent my complaint late this afternoon, so I'll be interested in what tomorrow's e-mail brings. By the way, Nick Moore is out of the office until Wed 11 Sept, but I've copied it to him anyway as it won't hurt for him to find his inbox full of complaints about this farce.

And7

Noswor wrote: »

[FONT=&quot]"Dear Dan[/FONT]

[FONT=&quot]We understand that you have been unhappy that due to the excess demand for pitchers, we were unable to send you one. The application form did state that pitchers were available while stocks last and it’s only due to the extreme level of demand that stocks ran out and have now been exhausted. [/FONT]

[FONT=&quot]Be assured that the offer was made in good faith and to endeavour to illustrate this, please email back your full name and address to [EMAIL="grandmarnier@rpmltd.com"]grandmarnier@rpmltd.com[/EMAIL]. Once we have received this, we will send you a pitcher within 10 working days from the small number of pitchers we have retained at our main offices (Please note we have to check the applicant list to ensure you were an original applicant). [/FONT]
[FONT=&quot]We trust that this action will address your complaint[/FONT]


[FONT=&quot]Yours sincerely,[/FONT]


[FONT=&quot]Jemma Daltrey[/FONT]
[FONT=&quot]RPM[/FONT]
[FONT=&quot][EMAIL="grandmarnier@rpmltd.com"]grandmarnier@rpmltd.com[/EMAIL]"[/FONT]

Following my email to them suggesting a breach of contract I also received above email this evening.

I somehow think the ones left in the office are damaged, let's see if anyone who complained receives a pitcher capable of holding the drink this has driven us to!!
:beer:

dgw65

Noswor wrote: »

[FONT=&quot]"Dear Dan[/FONT]

[FONT=&quot]We understand that you have been unhappy that due to the excess demand for pitchers, we were unable to send you one. The application form did state that pitchers were available while stocks last and it’s only due to the extreme level of demand that stocks ran out and have now been exhausted. [/FONT]

[FONT=&quot]Be assured that the offer was made in good faith and to endeavour to illustrate this, please email back your full name and address to [EMAIL="grandmarnier@rpmltd.com"]grandmarnier@rpmltd.com[/EMAIL]. Once we have received this, we will send you a pitcher within 10 working days from the small number of pitchers we have retained at our main offices (Please note we have to check the applicant list to ensure you were an original applicant). [/FONT]
[FONT=&quot]We trust that this action will address your complaint[/FONT]


[FONT=&quot]Yours sincerely,[/FONT]


[FONT=&quot]Jemma Daltrey[/FONT]
[FONT=&quot]RPM[/FONT]
[FONT=&quot][EMAIL="grandmarnier@rpmltd.com"]grandmarnier@rpmltd.com[/EMAIL]"[/FONT]

I also seem to be receiving one of their small number of pitchers after firing off an email complaining.

I also sent a message of complaint to Monsieur de Gasperis CEO of Grand Marnier but the email address must be wrong.

Broken like the pitchers maybe?????

:rolleyes: :rolleyes: :rolleyes: :rolleyes:

David

judyjetson

I also received the "good faith" email after complaining. Wonder what they'll do when they run out of those?!

lilmoi1985lm

send a ' sorry you have not won a unhappy email' ??

I was really looking forward to that blinkin jug!

Secondhand_Rose_2

I got the small supply email too after sending a tart email of complaint pointing out how contracts work in law.

I would have left it at that (assuming the pitcher arrived in tact), but I'm now so cross about the lies and b*llsh*t that I think I'll join the crew copying their complaints to the Grand Marnier top brass.

Hell hath no fury like an MSEer scorned!

Mark_Hastings

littlemisssparkle wrote: »

I just had the same email after emailing a complaint instructing them to fulfil their promises! That must be a huge small supply they have left!!



We understand that you have been unhappy that due to the excess demand
for pitchers, we were unable to fulfill your application. The submission
form did state that pitchers were available while stocks last and it's
only due to the extreme level of demand that stocks ran out and have now
been exhausted.

Be assured that the offer was made in good faith and to endeavor to
illustrate this, please email back your full name and address to
[EMAIL="grandmarnier@rpmltd.com"]grandmarnier@rpmltd.com[/EMAIL]. Once we have received this, we will send you a
pitcher within 10 working days from the small number of pitchers we have
retained at our main offices (Please note we have to check the applicant
list to ensure you were an original applicant).

We trust that this action will address your complaint

Three guesses what I received at 5:58pm today???. I woudl still prefer a £9.99 off a bottle of Grand Marnier though (which is what I suggested!). It is obvious this is a blanket email and they haven't even read the content of my email!

Edna_Bucket_2

dgw65 wrote: »

...I also sent a message of complaint to Monsieur de Gasperis CEO of Grand Marnier but the email address must be wrong.

Broken like the pitchers maybe?????

:rolleyes: :rolleyes: :rolleyes: :rolleyes:

David

Probably my fault David - I found the email I quoted earlier:

[EMAIL="gasperis.f@grandmarnier.tm.fr"]gasperis.f@grandmarnier.tm.fr[/EMAIL]
François de Gasperis - the CEO

online, but not at the GM site, and I do think it is wrong - I am guessing, but i think the format:

[EMAIL="degasperis.f@grandmarnier.tm.fr"]de[/email][EMAIL="degasperis.f@grandmarnier.tm.fr"]gasperis.f@grandmarnier.tm.fr[/EMAIL]

might work.