Free pitcher (worth £9.99!!!) (merged)

janet6267

message for RPM_JEMMA

So why did the confirmation screen say my Grand Marnier pitcher would be on its way after I gave all the necessary information. This is clearly not true, which is very poor in my opinion. It should have said it would be on its way if you had any left, at least we would all know where we stood with the promotion.
I have emailed you three times without reply, I am sure you are very sorry for my disappointment but you just didn't have time to tell me.

VIJAY_FROM_KENT

I was 1 of the 1st viewers to the thread and the screen also said "your pitcher is on its way"...

Edna_Bucket_2

RPM_JEMMA wrote: »

Message to all thread users.

I'm writing from RPM, the UK marketing agency for Grand Marnier in response to the free pitcher promotion.

We understand that many of you have been unhappy that due to the excess demand for pitchers, you were unsuccesful in receiving one. The application form did state that pitchers were available while stocks last and these have now been exhausted.

The offer was made in good faith and as per the message those of you who have contacted us since have received, we will be developing an offer exclusively for those of you who were unsuccesful. We will send details of this offer out by 30th September to those who have opted into future communications from Grand Marnier (in line with data protection requirements).

We are sorry for any disappointment, and trust that you will understand that all efforts are being made to satisfy your interest in Grand Marnier as quickly and as fully as possible.

Yours sincerely,
Jemma Daltrey
RPM
[EMAIL="grandmarnier@rpmltd.com"]grandmarnier@rpmltd.com[/EMAIL]

If I was cross before about this issue before, I'm fighting mad now that I've seen this further meaningless garbage and empty platitudes from this person (assuming she is genuine and this isn't a wind up.) We gave them details of our friends and relatives in good faith and we've been stitched up.

As I've stated before, these clowns entered into a CONTRACT with genuine applicants - furthermore they stated that the goods would be delivered, and now they are trying to renege on the contract.

Don't anyone let them off the hook because "Jemma" has posted some bad examples of bad customer service jargon here.

At the very least everyone should report them and Grand Marnier to the Advertising Standards Authority - complaint form link here:

www.asa.org.uk/asa/how_to_complain/complaints_form/

alanclose

Anyone else not get an e-mail at all?

masterbrown

Jemma, could you please tell us what the new offer is?
Would it not be a far better idea to just get more pitchers made and to ensure that the first people that applied got them rather than just the first people to complain?

KILL_BILL

RPM_JEMMA wrote: »

Message to all thread users.

I'm writing from RPM, the UK marketing agency for Grand Marnier in response to the free pitcher promotion.

We understand that many of you have been unhappy that due to the excess demand for pitchers, you were unsuccesful in receiving one. The application form did state that pitchers were available while stocks last and these have now been exhausted.

The offer was made in good faith and as per the message those of you who have contacted us since have received, we will be developing an offer exclusively for those of you who were unsuccesful. We will send details of this offer out by 30th September to those who have opted into future communications from Grand Marnier (in line with data protection requirements).

We are sorry for any disappointment, and trust that you will understand that all efforts are being made to satisfy your interest in Grand Marnier as quickly and as fully as possible.

Yours sincerely,
Jemma Daltrey
RPM
[EMAIL="grandmarnier@rpmltd.com"]grandmarnier@rpmltd.com[/EMAIL]

honey its has to be said but rpm have well and truely COCKED this one up.

NO WEHERE ON THE APPLICATION FORM DID IT SAY WHILST STOCKS LAST !

remeber the hoover and the free flights saga...................... yes we think that you are going to have some real problems with sorting this one out.

twotimes

RPM_JEMMA wrote: »

Message to all thread users.

I'm writing from RPM, the UK marketing agency for Grand Marnier in response to the free pitcher promotion.

We understand that many of you have been unhappy that due to the excess demand for pitchers, you were unsuccesful in receiving one. The application form did state that pitchers were available while stocks last and these have now been exhausted.

The offer was made in good faith and as per the message those of you who have contacted us since have received, we will be developing an offer exclusively for those of you who were unsuccesful. We will send details of this offer out by 30th September to those who have opted into future communications from Grand Marnier (in line with data protection requirements).

We are sorry for any disappointment, and trust that you will understand that all efforts are being made to satisfy your interest in Grand Marnier as quickly and as fully as possible.

Yours sincerely,
Jemma Daltrey
RPM
[EMAIL="grandmarnier@rpmltd.com"]grandmarnier@rpmltd.com[/EMAIL]

Even now RPM are making shoddy excuses!!! This message from Jemma contradicts the email that we received saying that we would not be getting the pitcher. The email said that it was because it was done on a first come first served basis. As previous comments suggest this was quite clearly not the case. RPM were blatatntly just giving them to people who complained which is why they are now saying it was a competition and while stocks last.

MAKE UP YOUR MIND RPM!!!

Edna_Bucket_2

If we are (with justification) cynical about RPM - who could simply tell their client that this is only a small problem, it might be worth copying in some senior GM people on your complaints. I've struggled a bit and I'm not saying that these are the right people but it might make them at least take notice:

[EMAIL="martelet.p@grandmarnier.tm.fr"]martelet.p@grandmarnier.tm.fr[/EMAIL]
Pierre Martelet - the French Sales Director


[EMAIL="gasperis.f@grandmarnier.tm.fr"]gasperis.f@grandmarnier.tm.fr[/EMAIL]
François de Gasperis - the CEO


Jacques Marnier Lapostelle is the Chairman of the Board, but I don't know the email format he has.

You know the rule MSE'ers - if you've been let down, let the company "top brass" know about it first!!!!!!

masterbrown

Edna_Bucket wrote: »

If we are (with justification) cynical about RPM - who could simply tell their client that this is only a small problem, it might be worth copying in some senior GM people on your complaints. I've struggled a bit and I'm not saying that these are the right people but it might make them at least take notice:

[EMAIL="martelet.p@grandmarnier.tm.fr"]martelet.p@grandmarnier.tm.fr[/EMAIL]
Pierre Martelet - the French Sales Director


[EMAIL="gasperis.f@grandmarnier.tm.fr"]gasperis.f@grandmarnier.tm.fr[/EMAIL]
François de Gasperis - the CEO


Jacques Marnier Lapostelle is the Chairman of the Board, but I don't know the email format he has.

You know the rule MSE'ers - if you've been let down, let the company "top brass" know about it first!!!!!!

Agree with Edna, and just to add to it heres the UK Grand Marnier dealership details:

Fior Brands Limited, Springfield House, Laurelhill Business Park, Stirling, FK7 9JQ
Tel: 01786 406 360

Oh and here is their official forum: http://p202.ezboard.com/English-Discussion/fgrandmarnierliqueurfrm1 you know what to do

SUESMITH_2

im really cross, i emailed them a couple of weeks back and got told that as i had taken the time and trouble to mail them he would personally send me a pitcher, now ive got one saying im unlucky???????????? can someone please explain. to jemma - i supplied YOUR COMPANY With 5 legitimate addresses, which im sure you will use - a total con, no more grand marnier for us