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Experian CreditExpert reclaiming article
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Hi
Does anyone know if you can claim it back if you're not subscribing to the service anymore?
Thanksnew challenge?£1 a day for Christmas 2024 £367 / £366 ~Got married 24/05/19 ~ Credit CardDFW Nerd #1155 ~LBM 25/2/09 ~ Debt at highest £8,037.35 ~ £00 -
kdalwayskint wrote: »Hi
Does anyone know if you can claim it back if you're not subscribing to the service anymore?
Thanks
Hi,
Yes you can - it's all to do with when the product was sold.
So if you were paying for it between January 2011 and 28 July 2014 and you think you were mis-sold you may have a case.
Let us know how you get on.0 -
Thanks, I'll get on to it nownew challenge?£1 a day for Christmas 2024 £367 / £366 ~Got married 24/05/19 ~ Credit CardDFW Nerd #1155 ~LBM 25/2/09 ~ Debt at highest £8,037.35 ~ £00
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I currently subscribe to CreditExpert and was gutted to find I had been paying for the insurance as I had a similar sort of cover elsewhere.
I sent a speculative email to them on Tuesday morning to enquire what options there were (Obviously I had read up here), they sent an acknowledgement fairly quickly and this morning I was told they were going to refund me £140 + interest so a total of £160.43.
Entirely easy and a very quick response from them.
Go get them!
Edit: I just checked my account, the money is already back!0 -
Thanks for the info. on this I received a refund of £36 within 2 weeks, not a lot of money but better than nothing!!!!0
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Hi there,
Just heard back from Experian by email -£112.60 to be refunded and I only sent the letter 4 days ago. It took me 15 minutes to download your template, look up online the account and post the letter - done and dusted while taking a coffee break and it feels good to get Justice :beer::beer:0 -
I did it over the phone. Called on Thursday using the template and asked how long i had my account for. They told me and i followed the template. Was refunded on Saturday £191.24!
Thanks MSE!0 -
I failed security on the phone this morning so have sent the letter template instead. Are people being automatically refunded to the accounts they used to pay? Slightly concerned as I have changed bank accounts since cancelling my CreditExpert back in late 2013.0
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I rang up yesterday to complain, they took my details... Just got a email refunding £200, well happy......0
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Have just been on the phone to them to cancel my membership and to ask for an update for the template letter I sent on 27 March.
All they can tell me is a final response was posted to me on 02 April and I should receive this by the end of the week.
Not sure if that sounds promising or not, others seem to have had a response back the next day?0
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