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Experian CreditExpert reclaiming article

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Comments

  • kdalwayskint
    kdalwayskint Posts: 802 Forumite
    Part of the Furniture 500 Posts Name Dropper Photogenic
    Hi

    Does anyone know if you can claim it back if you're not subscribing to the service anymore?

    Thanks
    new challenge?
    £1 a day for Christmas 2024 £367 / £366 ~
    Got married 24/05/19 ~ Credit Card
    DFW Nerd #1155 ~
    LBM 25/2/09 ~ Debt at highest £8,037.35 ~ £0
  • Hi

    Does anyone know if you can claim it back if you're not subscribing to the service anymore?

    Thanks

    Hi,

    Yes you can - it's all to do with when the product was sold.

    So if you were paying for it between January 2011 and 28 July 2014 and you think you were mis-sold you may have a case.

    Let us know how you get on.
  • kdalwayskint
    kdalwayskint Posts: 802 Forumite
    Part of the Furniture 500 Posts Name Dropper Photogenic
    Thanks, I'll get on to it now :)
    new challenge?
    £1 a day for Christmas 2024 £367 / £366 ~
    Got married 24/05/19 ~ Credit Card
    DFW Nerd #1155 ~
    LBM 25/2/09 ~ Debt at highest £8,037.35 ~ £0
  • banjobob_2
    banjobob_2 Posts: 34 Forumite
    edited 2 April 2015 at 6:02PM
    I currently subscribe to CreditExpert and was gutted to find I had been paying for the insurance as I had a similar sort of cover elsewhere.

    I sent a speculative email to them on Tuesday morning to enquire what options there were (Obviously I had read up here), they sent an acknowledgement fairly quickly and this morning I was told they were going to refund me £140 + interest so a total of £160.43.

    Entirely easy and a very quick response from them.

    Go get them!

    Edit: I just checked my account, the money is already back!
  • Thanks for the info. on this I received a refund of £36 within 2 weeks, not a lot of money but better than nothing!!!!
  • Hi there,
    Just heard back from Experian by email -£112.60 to be refunded and I only sent the letter 4 days ago. It took me 15 minutes to download your template, look up online the account and post the letter - done and dusted while taking a coffee break and it feels good to get Justice :beer::beer:
  • I did it over the phone. Called on Thursday using the template and asked how long i had my account for. They told me and i followed the template. Was refunded on Saturday £191.24!

    Thanks MSE!
  • SeduLOUs
    SeduLOUs Posts: 2,171 Forumite
    I failed security on the phone this morning so have sent the letter template instead. Are people being automatically refunded to the accounts they used to pay? Slightly concerned as I have changed bank accounts since cancelling my CreditExpert back in late 2013.
  • I rang up yesterday to complain, they took my details... Just got a email refunding £200, well happy......
  • Have just been on the phone to them to cancel my membership and to ask for an update for the template letter I sent on 27 March.
    All they can tell me is a final response was posted to me on 02 April and I should receive this by the end of the week.
    Not sure if that sounds promising or not, others seem to have had a response back the next day?
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