Experian CreditExpert reclaiming article 12 August 2014 at 4:13PM edited 2 October 2014 at 9:43AM in Reclaiming Mortgage Fees, Council Tax, etc 190 replies 85.1K views

fermi

Excellent results.

Proves that you should ignore Experian's fob offs and attempts to stop you going to the FOS yourself.

Owain_Moneysaver

Alexbr0gan wrote: »

Had a call from the Ombudsman yesterday, apparently Experian have offered to settle at £5.00 per month plus 8% annual interest so totalling just over £90 (for me not to take it any further with the ombudsman).

Not too shabby! Just waiting for the forms to accept.

Thanks MSE!

Me too. (Adding some text as message is too short.)

fermi

Another success reported today.

http://forums.moneysavingexpert.com/showpost.php?p=67913044&postcount=4

morrit wrote: »

Just had my letter through today. £75 + interest... Let the snowball roll!!

fermi

Another success

http://forums.moneysavingexpert.com/showpost.php?p=67923680&postcount=4

chanz4

why is mse interested now, when I first contacted them a long time back they were not even interested!

System

No phone call, but £48 refund in my bank was nice to wake up to! Cheers Martin

System

Although saying that I've not checked my post for a few days, if I have an accompanying letter I shall upload it for you guys.

Thanks again

CossieMoJo

Thank you MoneySavingExpert. Using your template letter I have been refunded nearly £210. Experian say they have not upheld my complaint but I am getting the money back plus 8% interest so thank you again.

James0101

Final update on my case guys.

Knock at the door this morning with a recorded letter to sign for.

Opened it up and indeed it was a cheque for £70 from Experian for the twelve months insurance I paid (thought it was two years originally, but just the one), plus the 8% interest

Returned my settlement agreement to Ombudsman the middle of the week and cheque today, so a fairly quick turnaround.....in the end.

g60jet

I had an email on the 11th March

While we are still not upholding your complaint, as a gesture of goodwill we are giving you a refund amounting to the difference between the price of the full CreditExpert product with insurance and the version without the insurance. In other words, we are refunding you:
£5 per month (being the difference between the £14.99 monthly fee you actually paid and the cost of the version of CreditExpert without insurance that we used to sell as a retention product at £9.99 per month) for each month that you paid for CreditExpert that included insurance;
plus 8% simple interest per year on each £5 payment; and
minus any relevant refund that we have already given to you.
This amounts to a refund of:
Refund £XXX
Plus interest £XX.XX
Total £XXX.XX

I opened a case with the FOS but never even sent back the paperwork.

Gesture of goodwill had me laughing.