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Experian CreditExpert reclaiming article
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Excellent results.
Proves that you should ignore Experian's fob offs and attempts to stop you going to the FOS yourself.Free/impartial debt advice: National Debtline | StepChange Debt Charity | Find your local CAB
IVA & fee charging DMP companies: Profits from misery, motivated ONLY by greed0 -
Alexbr0gan wrote: »Had a call from the Ombudsman yesterday, apparently Experian have offered to settle at £5.00 per month plus 8% annual interest so totalling just over £90 (for me not to take it any further with the ombudsman).
Not too shabby! Just waiting for the forms to accept.
Thanks MSE!
Me too. (Adding some text as message is too short.)A kind word lasts a minute, a skelped erse is sair for a day.0 -
Another success reported today.
http://forums.moneysavingexpert.com/showpost.php?p=67913044&postcount=4Just had my letter through today. £75 + interest... Let the snowball roll!!Free/impartial debt advice: National Debtline | StepChange Debt Charity | Find your local CAB
IVA & fee charging DMP companies: Profits from misery, motivated ONLY by greed0 -
Free/impartial debt advice: National Debtline | StepChange Debt Charity | Find your local CAB
IVA & fee charging DMP companies: Profits from misery, motivated ONLY by greed0 -
why is mse interested now, when I first contacted them a long time back they were not even interested!Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0
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No phone call, but £48 refund in my bank was nice to wake up to! Cheers MartinThis is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
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Although saying that I've not checked my post for a few days, if I have an accompanying letter I shall upload it for you guys.
Thanks againThis is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
Thank you MoneySavingExpert. Using your template letter I have been refunded nearly £210. Experian say they have not upheld my complaint but I am getting the money back plus 8% interest so thank you again.0
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Final update on my case guys.
Knock at the door this morning with a recorded letter to sign for.
Opened it up and indeed it was a cheque for £70 from Experian for the twelve months insurance I paid (thought it was two years originally, but just the one), plus the 8% interest
Returned my settlement agreement to Ombudsman the middle of the week and cheque today, so a fairly quick turnaround.....in the end.0 -
I had an email on the 11th MarchWhile we are still not upholding your complaint, as a gesture of goodwill we are giving you a refund amounting to the difference between the price of the full CreditExpert product with insurance and the version without the insurance. In other words, we are refunding you:
£5 per month (being the difference between the £14.99 monthly fee you actually paid and the cost of the version of CreditExpert without insurance that we used to sell as a retention product at £9.99 per month) for each month that you paid for CreditExpert that included insurance;
plus 8% simple interest per year on each £5 payment; and
minus any relevant refund that we have already given to you.
This amounts to a refund of:
Refund £XXX
Plus interest £XX.XX
Total £XXX.XX
Gesture of goodwill had me laughing.0
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