We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Experian CreditExpert reclaiming article

Options
13468919

Comments

  • fermi
    fermi Posts: 40,542 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Rampant Recycler
    Excellent results. :)

    Proves that you should ignore Experian's fob offs and attempts to stop you going to the FOS yourself.
    Free/impartial debt advice: National Debtline | StepChange Debt Charity | Find your local CAB

    IVA & fee charging DMP companies: Profits from misery, motivated ONLY by greed
  • Owain_Moneysaver
    Owain_Moneysaver Posts: 11,392 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Alexbr0gan wrote: »
    Had a call from the Ombudsman yesterday, apparently Experian have offered to settle at £5.00 per month plus 8% annual interest so totalling just over £90 (for me not to take it any further with the ombudsman).

    Not too shabby! Just waiting for the forms to accept.

    Thanks MSE!

    Me too. (Adding some text as message is too short.)
    A kind word lasts a minute, a skelped erse is sair for a day.
  • fermi
    fermi Posts: 40,542 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Rampant Recycler
    Another success reported today.

    http://forums.moneysavingexpert.com/showpost.php?p=67913044&postcount=4
    morrit wrote: »
    Just had my letter through today. £75 + interest... Let the snowball roll!!
    Free/impartial debt advice: National Debtline | StepChange Debt Charity | Find your local CAB

    IVA & fee charging DMP companies: Profits from misery, motivated ONLY by greed
  • fermi
    fermi Posts: 40,542 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Rampant Recycler
    Free/impartial debt advice: National Debtline | StepChange Debt Charity | Find your local CAB

    IVA & fee charging DMP companies: Profits from misery, motivated ONLY by greed
  • chanz4
    chanz4 Posts: 11,057 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    why is mse interested now, when I first contacted them a long time back they were not even interested!
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • System
    System Posts: 178,331 Community Admin
    10,000 Posts Photogenic Name Dropper
    No phone call, but £48 refund in my bank was nice to wake up to! Cheers Martin
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • System
    System Posts: 178,331 Community Admin
    10,000 Posts Photogenic Name Dropper
    Although saying that I've not checked my post for a few days, if I have an accompanying letter I shall upload it for you guys.

    Thanks again
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • Thank you MoneySavingExpert. Using your template letter I have been refunded nearly £210. Experian say they have not upheld my complaint but I am getting the money back plus 8% interest so thank you again.
  • James0101
    James0101 Posts: 27 Forumite
    Newshound!
    edited 14 March 2015 at 4:41PM
    Final update on my case guys.

    Knock at the door this morning with a recorded letter to sign for.

    Opened it up and indeed it was a cheque for £70 from Experian for the twelve months insurance I paid (thought it was two years originally, but just the one), plus the 8% interest :)

    Returned my settlement agreement to Ombudsman the middle of the week and cheque today, so a fairly quick turnaround.....in the end.
  • g60jet
    g60jet Posts: 26 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    I had an email on the 11th March
    While we are still not upholding your complaint, as a gesture of goodwill we are giving you a refund amounting to the difference between the price of the full CreditExpert product with insurance and the version without the insurance. In other words, we are refunding you:
    £5 per month (being the difference between the £14.99 monthly fee you actually paid and the cost of the version of CreditExpert without insurance that we used to sell as a retention product at £9.99 per month) for each month that you paid for CreditExpert that included insurance;
    plus 8% simple interest per year on each £5 payment; and
    minus any relevant refund that we have already given to you.
    This amounts to a refund of:
    Refund £XXX
    Plus interest £XX.XX
    Total £XXX.XX
    I opened a case with the FOS but never even sent back the paperwork.

    Gesture of goodwill had me laughing.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.7K Work, Benefits & Business
  • 598.6K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.