Alexbr0gan wrote: »
Had a call from the Ombudsman yesterday, apparently Experian have offered to settle at £5.00 per month plus 8% annual interest so totalling just over £90 (for me not to take it any further with the ombudsman).
Not too shabby! Just waiting for the forms to accept.
morrit wrote: »
Just had my letter through today. £75 + interest... Let the snowball roll!!
While we are still not upholding your complaint, as a gesture of goodwill we are giving you a refund amounting to the difference between the price of the full CreditExpert product with insurance and the version without the insurance. In other words, we are refunding you:
£5 per month (being the difference between the £14.99 monthly fee you actually paid and the cost of the version of CreditExpert without insurance that we used to sell as a retention product at £9.99 per month) for each month that you paid for CreditExpert that included insurance;
plus 8% simple interest per year on each £5 payment; and
minus any relevant refund that we have already given to you.
This amounts to a refund of:
Plus interest £XX.XX
If you plan to get a place via 'clearing'
Lower your band & save £1,000s
Past-best-before health food etc