.1xp wrote: »
I just thought I'd update you all.
My complaint to the Financial Ombudsman had 2 stages.
It was upheld at the 1st stage - Experian rejected the findings.
It then went to the Ombudsman for the final decision and was upheld again.
the Ombudsman advised Experian had to refund all the insurance premiums (additional £5 in the standard membership fee) plus 8% interest - all in all, over £100 back.
Experian have agreed to refund - however, in his letter he does state that they do not agree with his decision and are refunding as a gesture of goodwill.
It's taken a while, but I'm getting the refund of all the premiums I've ever paid to them plus the interest.
Being made available to more English counties
Incl tips to spot 'em & what to do if you're scammed
Available online and in stores