Experian CreditExpert reclaiming article

LeaLea89

Thanks MSE, letter sent last week, had an email today £145 for me and £158 for hubby.

Worthwhile doing!

ABRAV498

YES I READ THE EXPERIAN MIS-SELLING REPORT AND ACTED ON IT ON THE 07th APRIL 2015 USING THE RECLAIMING TIPS GUIDE.
TWO DAYS LATER THE 9th APRIL 2015 I RECEIVED A REFUND OF £60.30p INCLUDING INTEREST OF £5.31p.
WELL DONE MARTIN.

Michelle1478

Hmmm, looking at everyones fast responses I'm really not sure why their response to me is taking 10 days!

singhini

Im just about to send my email to them (attaching a completed template). ive looked through my old credit card statements and letters and realised that I took the policy 0n 19th May 2014 and they started taking £14.99 on 18th June 2014 (so that's 10 months at £5 per month = £50 + 8%, thus expecting to get £54 back.


My questions are:-
1 - I found a letter from Experian saying something like "good news, as off August 2014 we are moving you onto our new policy........." so can I still claim even though I have been moved onto some new thing which still costs £14.99 and
2 - why is no one claiming the full £14.99 (if you can buy a credit report for £2, why am I paying £9.99 each month?

Michelle1478

Received a cheque in full and final settlement last night.
£200 plus £37.88 interest.

Thanks moneysavingexpert!

teabody

Filled in the template and sent it last Tues.......will let you know how I get on.

SeduLOUs

Just got my letter today with a cheque for £157.66. Wahoo!

BIKEGARY

Result, made a phone call last week with my complaint, just received an email, they are not upholding my complaint but as a gesture of goodwill they are refunding me £230.75, to me that says they know they were wrong although they don't want to admit it and have now put my case right.

Carrera74

I complained via email on Friday and have received a final response today to say that "while we are still not upholding your complaint, as a gesture of goodwill we are giving you a refund amounting to the difference between the price of the full CreditExpert product". They only offered £25 plus interest but it's better back in my account than theres

Pandastyle_2

Well just called up and made a complaint. Really nice guy on the phone who was obviously reading from a script - just as I was! :rotfl:

Fingers crossed I hear back from them soon