EE/Orange/T-Mobile - Reclaim ALL price rises AND cancel contract re T&C change

ulaggy

I'll keep watching this week - if no one is having luck with CISAS by Friday, I think I'll just go straight to SCC. No point me trying to get CISAS to backtrack on refusing my case if they're playing silly !!!!!!s with everyone!

Wow. Did that really censor my word? Makes it sound like I wrote something worse than what I did!

Mikmonken

As expected

I write further to your application made with the above case number in relation to your claim against EE Limited .

We are currently reviewing the eligibility of your application within the context of our rule which specifies that matters that have been the subject of a prior litigation or adjudication are outside our remit. In order to ensure that we are meeting our legal requirements as an independent dispute resolution service provider, we are awaiting guidance from Ofcom. Once our discussions have concluded we will contact you and provide details of our decision and what steps are to be taken thereafter. We anticipate this work will take days rather than weeks but to ensure that neither you or the company are adversely affected by this action in terms of the process we will reset the timetable as appropriate once our decision is communicated to you.


As an independent dispute resolution service regulated by Ofcom, CISAS must ensure that the customers of CISAS members and the member companies themselves are treated in a completely impartial way. We do understand that you will be disappointed by the short delay that our actions will require but let me assure you that our only goal is to ensure that you receive a fair, unbiased and independent appraisal of your application.

Citroen

Same response just received too.

Maccadinho25

Same here - do we reply stating this is for something else so read the bloody thing properly you morons?! What an "independent" body indeed! :mad:

Mikmonken

I'm going to phone up tomorrow to get some specifics how are we meant to comment if we can't see the full objection?

Hoping RC will help formulate a response but we need to look at what could be seen as similar and evidence they're not.

We need to remember EE aren't stupid they'll have a pretty convincing case.

First case cancellation for May price increase - but not a request to back date all price rises

2nd case a request to terminate based on T&Cs

I think it's the first case that might be the weak link that we need to find the argument against?

I can't look through my notes till much later tonight but will have a look then and try and pull together a draft to send tomorrow

RandomCurve

Maccadinho25 wrote: »

Same here - do we reply stating this is for something else so read the bloody thing properly you morons?! What an "independent" body indeed! :mad:

YES and copy in Ofcom

Mikmonken

For info I did pre empt this yesterday and send an email requesting it be used to comment I'm just not sure it'll be a strong enough argument

Mikmonken

For info the content of my email sent Friday addressing the rule

Disputes that are the subject of an existing or previous court action or existing or previous valid application made under the Scheme; Not Applicable as communicated to EE on numerous occasions, although seemingly not digested, the only similarities between the previous CISAS application and this application are the parties and mobile phone accounts involved. EEs response to my complaint have consistently and deliberately referred to the May 2014 price rise as the crux of my complaint. This is not however the case and all my emails to EE have painstaking attempted to ensure that EE address the problem being raised that this is in relation to the change in terms and conditions. - I suspect that this is the area EE are trying to object against and would urge the adjudicators to take note of this case and specifically Appendix 2.2 email correspondence.pdf where my email of the 11th August 2014 draws EE’s attention to the specific error they have been making within their responses previously.

jocklatic

Also had the same reply from the not so independent CISAS which appears to be a smoke screen to the impending refusal letter we will no doubt be receiving 'in days rather than weeks'.

What a joke of a body!!!!!!!!!!!!!!!!!!!

Mikmonken

I'd be really interested to know why CISAS felt they had to refer it to OFCOM, I'm half wondering whether CISAS agreed it does fall under their remit and EE have complained to OFCOM.

Or whether OFCOM have stepped in because of RC's email yesterday?

I have noted that the time table will be reset so neither of the parties are adversely effected... does this mean that we'll get twice as long to respond, or does it mean EE will get another 10 days to create an enormous defence document that there is no way we could respond to within 5 days?

call me cynical but i know what i'd do if the shoe was on the other foot...