EE/Orange/T-Mobile - Reclaim ALL price rises AND cancel contract re T&C change

MrJester

Hm, my service could just be playing up right now. But my data on my phone has gone utterly dead. Hmm..

Mikmonken

Just double check they've not applied a pac to yor account.

I'm expecting a £756 bill from EE this month after they've ballsed up my account!

g6jns_2

ulaggy wrote: »

RC, I think I'm going to forget about CISAS and go straight to Small Claims Court. I can act as a tester case for anyone that is unsuccessful themselves at CISAS (both on price rise and also on this new T&C case).

Do you want me to hold off for a little bit until we know what CISAS is doing or should we just get stuck straight in?

Not a good idea in principle because the court will expect you to have exhausted other avenues first.

RandomCurve

g6jns wrote: »

Not a good idea in principle because the court will expect you to have exhausted other avenues first.

In this instance Ulaggy has tried to rake it to CISAS and they have refused to accept the case, EE could have asked CISAS to hear a case even if CISAS have originally said they won't, so SCC is the next step.

g6jns_2

Thanks for the clarification. In which case EE's case will be weakened by that.

MrJester

Mikmonken wrote: »

Just double check they've not applied a pac to yor account.

I'm expecting a £756 bill from EE this month after they've ballsed up my account!

How could I check this?
Its strange my data remaining I think jumped down to under 100mb overnight, my allowance is 1.5gb I don't think there's any way I used that much, it suggests to me that they've begun adding end dates to my contract or something.

Haven't had any notification of any changes, so may just be coincidence..

Mikmonken

give them a call on 150, but apparently there were wide spread outages last night, the data thing or calculate never works properly ever, i'm constantly getting reminders i'm near my limit but still have 750meg left.

ulaggy

g6jns wrote: »

Thanks for the clarification. In which case EE's case will be weakened by that.

Yeah, as RC has said, I've been to CISAS. Actually, I've been twice (and there-in lies the problem). I first went through the price rise claim. This was unsuccessful (although I was offered £15 compensation for poor communication from EE!) so I told them I reject the decision.

I then started the process for this claim, based on the T&C change. I was informed that my submitted claim was rejected because I had already made a claim about this case. The CISAS delay for folk right now is probably because EE are claiming it's the same thing as last time, and I wouldn't be surprised if a while load of the cases that had been accepted or not rejected before it reaches adjudication.

So yeah, I can argue at court that I tried CISAS twice, on two different cases, and was unsuccessful!

duk3nuk3m

I've received this email today from Ofcom in response to the EE Corrupting Due Process email that I sent 2 days ago...


We appreciate the time taken to share this case with us. For your information, Ofcom are not able to review!individual!complaints that have been handled by the two approved Schemes (Ombudsman Services and CISAS). The Communications Act requires that individual complaints that are dealt with by either of the approved schemes are independent from Ofcom and the relevant Communications Provider - Section 54(2)(a).

OS and CISAS manage approximately 15,000 telecoms cases a year, and we appreciate that occasionally consumers or providers might be unhappy with the way in which their case was handled. Ofcom requires that each Scheme offers consumers and providers the right to complain about the way in which their complaint was handled (though not the decision itself). To that end, each Scheme has an Independent Assessor (IA) to respond to complaints about how their case was handled. If you remain dissatisfied with the manner in which CISAS has managed your case, we would encourage you to contact CISAS about this and have your complaint heard by the IA, rather than by Ofcom.

We always welcome feedback on consumers’ experience of using the two approved Schemes. We are in contact with the Schemes on a regular basis and have strong and effective working relationship with them.

ulaggy

So Ofcom basically putting fingers in their ears and singing "la la la"