Bad customer service or just bad customers.

geerex

Rhubarb81 wrote: »

I have a severe dislike for customers! Most are ok, but there's always at least 3 - 4 per day that believe they are better than everyone else.

I work in an online business, some stock is in stock, other stock has to be ordered. The stock that has to be ordered is labelled as Pre-order, the stock that's in stock says: In Stock - x amount available in bold and italic. It's pretty hard to miss.

Yet it still amazes me the amount of calls I get about orders on the Pre-order scheme ranting about how their item isn't with them 3 days after the order was placed.

Why can't people read this stuff!?!? We even changed the colours of the buttons to make it more noticeable! still phonecalls about why they haven't received there order that came through on Sunday morning at 4am and it's now Tuesday afternoon...

You know the answer to this. The general public don't read notices or signs, they don't listen to instructions or announcements.
The minute they enter business premises or look at a website, the have a temporary lobotomy and all intelligence goes out of the window.
The general public are utter, utter idiots.:)

skivenov

Having received a significant amount of verbal from a customer who I wouldn't let in a shop, I can confirm the customer isn't always right.

As an aside, the shop was full of smoke, the fire alarm was going off, and the staff and customers had been evacuated.

geerex

skivenov wrote: »

Having received a significant amount of verbal from a customer who I wouldn't let in a shop, I can confirm the customer isn't always right.

As an aside, the shop was full of smoke, the fire alarm was going off, and the staff and customers had been evacuated.

You should have let them in.

Too many damn h&s rules preventing Darwin's law reaching its full potential.

rustyboy21

DCFC79 wrote: »

You can always find an empty packet on the shelf or a half drunk half litre bottle of Coke/Pepsi just dumped. Its annoying as this then goes down as wastage or unknown losses.

It is times like that, that I wish that Taser guns were legal and available for store use!

Try cleaning chocolate Ice cream placed under fluorescent lights on the top shelf of a Pyrex table ware display unit off when it has all melted. Why not walk the 10 feet and put it back in a freezer.

Or ham bought off the deli 3 days prior and thrown at the back of the electrical displays. You wonder where the smell is coming from for a while until you find it.

Some customers do need hygiene classes, before entering a store.

And what is with wearing Pyjamas to go shopping?

bluenoseam

NBLondon wrote: »

Oh good - I'm normal and reasonable then... Mind you, I still think there's a bit of a problem with your employer if you have no choice but to walk across the shopfloor when on a break - no back way? And presumably no locker where you could leave a spare jacket.

From the customer point of view - I wouldn't want to disturb someone who was on a break unless they were the only uniform around - which again is possibly a problem with the employer.

It's a security issue mostly, when you sell high ticket products it's all about minimising loss, now while I strongly doubt any of us would be of the sticky fingered variety it's all about minimising that. Besides, it would also mean a walk past the shopping centre's bins & in the delivery area, so that in itself represents several risk factors. It doesn't happen that often so it's not worth getting hung up over.

The whole random planking of stuff really bugs the hell out of my kid sister, she hates that!

Money-Saving-King

NBLondon wrote: »

Oh good - I'm normal and reasonable then... Mind you, I still think there's a bit of a problem with your employer if you have no choice but to walk across the shopfloor when on a break - no back way? And presumably no locker where you could leave a spare jacket.

From the customer point of view - I wouldn't want to disturb someone who was on a break unless they were the only uniform around - which again is possibly a problem with the employer.

Out of interest what do you do?

All of the problems you've listed are standard practice in small shops. With that being so if it's standard practice you can't calim it's a problem with the employer only.

Money-Saving-King

geerex wrote: »

Goes to show why they work in retail I suppose.

Which means?

Funny thing that sort of statement really does show lack of intelligence!

geerex

Money-Saving-King wrote: »

Which means?

Funny thing that sort of statement really does show lack of intelligence!

It's ironic that you say that I lack intelligence, yet you struggle to understand the point that I was making.

I'll spell it out for the less than intelligent (you): It's wholly unsurprising that certain individuals cannot even spell their employers name as retail workers in general tend to be poorly educated.

Not all, of course, but certainly the ones who struggle to spell (and say) the word(s) which they see countless times every week. That takes a special sort of moron.

Money-Saving-King

geerex wrote: »

It's ironic that you say that I lack intelligence, yet you struggle to understand the point that I was making.

I'll spell it out for the less than intelligent (you)

No it's you who is this. The reason why is this. You are taking one or two things you've seen and casting it over a whole industry!

Talk about being a bit lacking in intelligence!

This reminds me of a shop I was working in back in 2006. All the people in it then were students after finishing university. One customer walked in, hearing a part conversation between staff of qualifications etc. This person seemed dumbfounded that everyone in the shop had a degree. The long and the short of it is what you're saying is complete rubbish.

Often working in retail can depend on personal circumstances eg bringing up a family etc and only wanting part time hours. Yet you somehow seem to have come up with some rubbish that people choosing this to bring in an income for their own personal circumstances are somehow therefore uneducated!

hgotsparkle

geerex wrote: »

It's ironic that you say that I lack intelligence, yet you struggle to understand the point that I was making.

I'll spell it out for the less than intelligent (you): It's wholly unsurprising that certain individuals cannot even spell their employers name as retail workers in general tend to be poorly educated.

Not all, of course, but certainly the ones who struggle to spell (and say) the word(s) which they see countless times every week. That takes a special sort of moron.

Despite that fact that a lot of retail jobs require an understanding of logistics, data control, quick maths and many tend to be those just graduated from uni that have yet to find a suitable job in their studied field?

Have you never just added an S on to something? That hardly makes someone uneducated, and you are actually making yourself look just that.