Bad customer service or just bad customers.

tomtontom

hgotsparkle wrote: »

What...Mataland...?

Maybe that person has a bit of a speech impediment?
A friend of mine sounds as though he says 'udder' rather than 'other' but thats because he genuinely can't say the word and that doesn't make him an uneducated person.

I can't say constabulary and I work in customer service/retail, have 2 degrees and studying for my third to get into accounting and bookkeeping, does that make me uneducated too?

You've gained two degrees in the past year?

hgotsparkle wrote: »

There are a lot of people who go to uni just for the sake of it so it definitely doesn't hold a certain degree of 'class' yet my family don't see it that way.I know (as my mum has told me) that my family commented to her that I'm the only one in the family who didn't attend uni to which my mum replied that if I had gone to uni in the current climate, then I would probably be stacking shelves but has said that shes proud that I went and got myself a job from day 1 of leaving secondary school and working hard ever since to get where I am now. Not many people have got as far as I have without even attending a college, especially in the financial sector. Btw, I'm 23 so if I had gone to uni - I'd have just finished.

Why do people make things up?

LilElvis

tomtontom wrote: »

You've gained two degrees in the past year?

Perhaps they were "buy one, get one free" in Tesco.

Money-Saving-King

geerex wrote: »

I suspect that they're either lying, or, like most graduates, their degrees are in pointless subjects like Argentinian history with applied tiddlywinks.

LilElvis wrote: »

Out of interest, which subject did you gain your degree in?

Annoying people! :rotfl:

LilElvis

Money-Saving-King wrote: »

Annoying people! :rotfl:

thanks for that Money-Saving-King, but I would actually consider myself to be annoyed above being classified as annoying. The post of mine that you have chosen to quote is a mirror of one you posted on this thread yesterday (can't be bothered to quote from my tablet) to nblondon. A minor niggle, but as a reasonable person I know that you can take the jibe.

My first response on this thread was actually to point out to Geerex that it was a bit rich to complain about retail staff mispronouncing/misspelling the name of their employer and questioning their intelligence when his own post was grammatically incorrect. His sweeping generalisations regarding retail workers are, quite obviously, ridiculous - as you have also pointed out - as are his assertions that all customers are idiots. He also posted to call you "less than intelligent".

The majority of my working life has been spent in an office, but I actually really enjoyed the time I spent in a retail store and doing bar work as a student. Like anyone working in those sectors I had both good and bad customers to deal with, and my experience means that I can empathise with their situation, being tied by the company's policies and being talked to as if I was no better than dog mess on the bottom of their shoe at times. I always endeavour to remember this when I am shopping, eating out etc, to talk to staff as fellow human beings and with the respect that they deserve.

I'm sorry if you misunderstood me, but I had no intention to derail this thread, I was simply annoyed at Geerex's posts. Sadly I think there is little hope for him as he has a low opinion of both staff and customers, and therefore of himself as he must fall into one (or both) of these groups.

pollypenny

geerex wrote: »

You missed the point. It's over the PA, or in spoken conversation. "Welcome to Mataland", "I work for Tescos".

Read what other people are saying before you jump in and make a fool of yourself.

I work for Tesco's stores or for Tesco's bank etc is fine.

You are very rude, not just to me, especially for a new poster. LilElvis did not deserve such a patronising, pseudo-clever remark. Have you read the guidelines!

And, as I said, it's a good job you haven't got anything more important to worry about. :cool:

Money-Saving-King

LilElvis wrote: »

thanks for that Money-Saving-King, but I would actually consider myself to be annoyed above being classified as annoying

The comment was a possible answer to your question asking what subject did Geerex have a degree in, the comment wasn't aimed at you!

LilElvis

Money-Saving-King wrote: »

The comment was a possible answer to your question asking what subject did Geerex have a degree in, the comment wasn't aimed at you!

I thought it was unlike you to be that mean without misunderstanding.

As his comment indicates that he shouldn't be belittled for it I'm striking out 'meedja studies', but I certainly wouldn't think that it's a first in astro-physics from Oxbridge.

LilElvis

Worst customer experience: C&A (blast from the past!) and a customer returning a pair of trousers that didn't fit and wanting a refund. Smiling as I handed the money over whilst I wanted to vomit as I had seen the menstrual blood stains in the gusset.

Favourite 'getting my own back' - serving in a wine bar and listening to a regular, an estate agent, bragging to his colleagues about how he had told a buyer that someone else had offered a higher price and that they would need to increase their offer if they wanted the house. It was a lie, purely to increase the price and therefore his commission - but he was very proud of what he had done. Being a very 'big man' he told me, after serving their drinks, that I could have 'whatever I wanted'. I chose the most expensive bottle of wine we had in stock, opened the bottle, smiled sweetly and thanked him as I saw his face go pale.

crispy_chris

Biggest lie amongst customer service staff? "I/someone will call you back in X minutes/hours/days)".

I'd say there's about a 25% chance, based on personal experience, of that phone call ever coming.

I've now just started saying I'll hold. I'm usually told "oh but it'll take quite a while - are you sure you don't want me to you back?".

Normally at that point I'm just honest and tell them I simply don't believe they will call me back and while the rep I'm speaking to might take offence, at least I get my issue resolved.

I'll call you back is just another way of saying I'll put some notes in the system so that in a few days when you call back, somebody else can sort it out.

hgotsparkle

daytona0 wrote: »

:rotfl::rotfl:


Wait a second... you have 2 degrees, you work in retail and you are looking at doing a 3rd degree to get in accounting (heard about those NVQs they are doing these days?).... ? What the hell were the other 2 degrees 4? To broaden your horizon? As Matt Damon said in Good Will Hunting, "you dropped 150 grand on an education you could have gotten 4 a dollar 50 in late fines at the public library"

Some people have more money than sense...

I have no student debts, I live on under £12k per year but as job prospects are so limited for those in their early 20s these das, you need to make your CV stand out so I gained my first through a school grant, second through a government grant and this one is being paid for by myself as its the final that I need.
I also like to learn.
Don't make wanting to better yourself look unfeasible.