Bad customer service or just bad customers.

hgotsparkle

geerex wrote: »

I suspect that they're either lying, or, like most graduates, their degrees are in pointless subjects like Argentinian history with applied tiddlywinks.

-Business Management
-Business Studies
-Bookkeeping & Accounting

hgotsparkle

tomtontom wrote: »

You've gained two degrees in the past year?



Why do people make things up?

Have you ever heard of people starting degrees in time with their A-levels so that they follow one another in sync and hence can be completed a lot quicker?

started at 18, I'm now 23...thats not a year. Thats 2 in 5.

vyle

daytona0 wrote: »

Depending on who you work 4 it is generally the customers being cranks, but some do deserve a reasonable resolution! Shouting and screaming is just part o the job. When I was training agents I always said that no matter how bad the call was, it would be over in 5 minutes so don't worry!

that's quite the opposite to my training, where I was reminded I'm a human who is not there to be abused and I can stop serving a customer if they keep being rude.

tomtontom

hgotsparkle wrote: »

Have you ever heard of people starting degrees in time with their A-levels so that they follow one another in sync and hence can be completed a lot quicker?

started at 18, I'm now 23...thats not a year. Thats 2 in 5.

If you're going to make up stories you need a better memory - last year you stated you had no degree and no university education.

Keep digging that hole if you want to ...

tomtontom

hgotsparkle wrote: »

-Business Management
-Business Studies
-Bookkeeping & Accounting

Your 'degrees' are in massively overlapping subjects? Pray tell which institutions you have studied at? :rotfl:

Indie_Kid

crispy_chris wrote: »

Biggest lie amongst customer service staff? "I/someone will call you back in X minutes/hours/days)".

I'd say there's about a 25% chance, based on personal experience, of that phone call ever coming.

I've now just started saying I'll hold. I'm usually told "oh but it'll take quite a while - are you sure you don't want me to you back?".

Normally at that point I'm just honest and tell them I simply don't believe they will call me back and while the rep I'm speaking to might take offence, at least I get my issue resolved.

I'll call you back is just another way of saying I'll put some notes in the system so that in a few days when you call back, somebody else can sort it out.

They can't drop everything to deal with you.

Cycrow

geerex wrote: »

It's a worry when people can't even spell the names of places they work/worked. It's not "Tescos", it's simply "Tesco".
I used to know someone who worked at "Mataland".
Unbelievable.

Sorry for not being perfect like you

sometimes people make mistakes, and im also dyslexic, but i do have a degree, so not some uneducated idiot

Money-Saving-King

crispy_chris wrote: »

Biggest lie amongst customer service staff? "I/someone will call you back in X minutes/hours/days)".

Why do you assume it's a lie? I'd be willing to be almost every time they probably forgot due to a high work load.

aileth

crispy_chris wrote: »

Biggest lie amongst customer service staff? "I/someone will call you back in X minutes/hours/days)".

Having worked in a call centre, it's not a lie.

I can't count how many times I've offered to call people back, and they've fannyed around with times, or when's best, and then given totally mixed responses.

I can't count the times where I've been given a specific time to call back, I've called and there's been no answer.

I can't count the times where I've continuously called a person back through the day, way above and beyond what is my duty as THEY weren't available at the time they said they would be, wasting so much of my time and then never actually getting through to them.

I can't count the times where a customer has given a time to call back outside my shift, I tell them I can't call them then, they've demanded I work overtime and refused to try and give a time when suits us both. I've then usually passed it over to a colleague, and if the colleague doesn't call, chances are it's because they have their own work-load to deal with.

I would say when I worked there, it was 25% of the time that the customer actually PICKED UP their phone when they asked to be called back at a specific time. It works both ways.

System

A customer today was complaining because part of his delivery was missing, the order was placed instore to be delivered from our warehouse SIX months ago:wall: