Bad customer service or just bad customers.

hgotsparkle

Gavin83 wrote: »

I work in an office and therefore can generally be found in a suit. I often get this when entering retail stores, often several a week. Most apologise when they realise but some people are really quite argumentative. Even worse when they're in to complain.

Once I told one guy I didn't work there and he said "I know, I wanted your opinion on this product anyway". I'm thinking he was embarassed he'd got me confused but he really didn't go about it in the best way.

I always try and be polite to people in shops and restaurants and in all honestly I've never had bad service. Some has been exceptional. I did work in retail for 4 years (sales advisor at Comet) so I think this may well have something to do with it.

I was in New Look with my mum on one of my (rare!!) days off, and I was trying on shoes and getting my mum's opinion. This lady was watching the whole time, ad when I got up off the bench and was walking away with the shoes I wanted to buy, and my car keys in hand (as my mum had my purse in her bag), she come up to me and asked if 'we' had this dress in a 10.
I said, Sorry I don't work here. Her reply was "Oh, really?"
Well yess....I was just trying on shoes and asking someone in a coat, boots, gigantic handbag and about 3 shopping bags her opinion, what shop staff do you see doing that??!?!?

NBLondon

bluenoseam wrote: »

Idiots will demand I serve them, reasonable people will accept my explaination, normal people have probably already spied the bag & assume I'm on break.

Oh good - I'm normal and reasonable then... Mind you, I still think there's a bit of a problem with your employer if you have no choice but to walk across the shopfloor when on a break - no back way? And presumably no locker where you could leave a spare jacket.

From the customer point of view - I wouldn't want to disturb someone who was on a break unless they were the only uniform around - which again is possibly a problem with the employer.

hgotsparkle

With regards to customers being demanding, yes they absolutely are!!

I work in a foreign exchange desk in a supermarket, and I'm not employed by that supermarket but as my bureau is at the end of the lottery/cigarette counter, and that gets enormously busy there will be queues of 20 people easily when theres only 1 or 2 people serving on that desk. Now, I can't go an serve because as I don't work for the supermarket, I don't have a log in for thei till systems and obviously I'm not insured to do so, but customer in that queue will still demand that I jump on a till and serve, even if I say I can't as I'm employed by such and such, they still demand it and complain about me.....

geerex

Cycrow wrote: »

When i used to work at Tescos, i actually had someone demand i gave them a refund for something. I wasn't even in Tescos at the time, i had already finished work and went to a pub to meet some mates.

Theres also been numerous times when i was in store doing some shopping and had customers demand stuff from me. I wasn't even working that day and didn't have my uniform on, but they recognised that i worked for Tescos

It's a worry when people can't even spell the names of places they work/worked. It's not "Tescos", it's simply "Tesco".
I used to know someone who worked at "Mataland".
Unbelievable.

hgotsparkle

geerex wrote: »

It's a worry when people can't even spell the names of places they work/worked. It's not "Tescos", it's simply "Tesco".
I used to know someone who worked at "Mataland".
Unbelievable.

I love when people call it Mataland!!

Btw, I work in a Tesco and the customer service staff doing tannoys do indeed say "welcome to Tescos"

ThumbRemote

geerex wrote: »

It's a worry when people can't even spell the names of places they work/worked. It's not "Tescos", it's simply "Tesco".
I used to know someone who worked at "Mataland".
Unbelievable.

More of a worry that you thought it worth commenting on.

Fosterdog

My biggest bugbear is customers constantly phoning when they've been told it will be x amount of time before something is ready.

I repaired a customer's computer yesterday and when it was brought in she was told it will be up to 48 hours to fix, she will get a call with an update between 6-7pm and another call when the work was complete. It came in at around 10am and pretty much on the hour every hour all day she was calling for an update and complaining that she had to keep ringing us and nobody ever called her with an update.

I spent 10 minutes out of every hour on the phone to her which was time I wasn't working on her or anyone else's computers.

I get that people get annoyed when callback don't happen but when you are told something will be done by a certain time or day don't constantly pester before that, if every customer did that no work would ever get done.

As it turned out I fixed it a whole 24 hours before the quoted time so she had no reason to be annoyed

DCFC79

maddermanblue1 wrote: »

I have a severe hatred of customers who go round eating the food (mainly crisps, biscuits etc) they haven't paid for yet whist shopping in a supermarket, I am a customer too, I don't work in the retail sector.
I just find it weird and disrespectful that they do this, parents with unruly kids do this too, this must frustrate staff on the floor - do you come across this too?

You can always find an empty packet on the shelf or a half drunk half litre bottle of Coke/Pepsi just dumped. Its annoying as this then goes down as wastage or unknown losses.

Rhubarb81

I have a severe dislike for customers! Most are ok, but there's always at least 3 - 4 per day that believe they are better than everyone else.

I work in an online business, some stock is in stock, other stock has to be ordered. The stock that has to be ordered is labelled as Pre-order, the stock that's in stock says: In Stock - x amount available in bold and italic. It's pretty hard to miss.

Yet it still amazes me the amount of calls I get about orders on the Pre-order scheme ranting about how their item isn't with them 3 days after the order was placed.

Why can't people read this stuff!?!? We even changed the colours of the buttons to make it more noticeable! still phonecalls about why they haven't received there order that came through on Sunday morning at 4am and it's now Tuesday afternoon...

geerex

ThumbRemote wrote: »

More of a worry that you thought it worth commenting on.

I suppose. I mean, it really is too much to expect that someone knows how to spell the name of their workplace. Goes to show why they work in retail I suppose.

More for the list: Summerfields. Asda's.