Bad customer service or just bad customers.

hollydays

bluenoseam wrote: »

No, ofcourse it's not eating lunch on the shop floor, but when you're walking through the shop floor after having got it and you have said stuff in your hand and they still demand you serve them. As for "how's the customer supposed to know" that's why I almost always keep my wallet in my hand & visible until I'm out the door - it's not perfect, but it's better than nothing. As my uniform currently has a hoodie I'm not about to wear 2 jackets to work just to appease customers, so it's the best I can do. (In winter it's easier as you'll often need a rainproof effort as well, so I whack that on)

There's also those people who come in, particularly in the run up to Christmas & blame YOU because the biggest selling item of the year is currently out of stock. Either that or the ones who want to come in on Christmas Eve expecting to get the best sellers without any hassle! Or the ultimate, the ones who want to come in 5 minutes after closing time on Christmas Eve & bang on the doors to be let in - sorry chump, you have 364 shopping days to get your Christmas Shopping done. We've been open til 10 for the last month as well, so there's really no excuse for it, stop being a jerk to us because we want to get home to our families, it's not our fault you can't organise yourself!

Surely " I'm sorry I've finished work, that sales assistant will help you" is the obvious response.

brightonman123

Staff/management need to realise people's lives / situations sometimes don't confirm to a check list-


flexibility, initiative and compassion is the key.


Fed up with 'computer says no' attitude.

bluenoseam

hollydays wrote: »

Surely " I'm sorry I've finished work, that sales assistant will help you" is the obvious response.

It is, which for sane people is fine, but unfortunately I seem to get hit with a disproportionate amount of the people who frankly forget they're dealing with a human being. Hence words like "demand" being used, the sane ones don't demand to be served by you as you're not on the clock, the nut cases on the other hand do because you're in uniform & not serving someone else thus you MUST be free to help them. Deal with enough of those and it'll essentially mean you'll be willing to carry a sign saying "get lost I'm not working" any time you're not on the clock.

geerex

brightonman123 wrote: »

Staff/management need to realise people's lives / situations sometimes don't confirm to a check list-


flexibility, initiative and compassion is the key.


Fed up with 'computer says no' attitude.

Strangely, most of us are fed up with the "moron demands" attitude.

hollydays

bluenoseam wrote: »

It is, which for sane people is fine, but unfortunately I seem to get hit with a disproportionate amount of the people who frankly forget they're dealing with a human being. Hence words like "demand" being used, the sane ones don't demand to be served by you as you're not on the clock, the nut cases on the other hand do because you're in uniform & not serving someone else thus you MUST be free to help them. Deal with enough of those and it'll essentially mean you'll be willing to carry a sign saying "get lost I'm not working" any time you're not on the clock.

Refuse to believe someone will demand you serve them when your not working.ludicrous

DCFC79

geerex wrote: »

I used to get asked in supermarkets where the sugar/bread/incontinence pads were. "Sorry, I don't work here". "Are you sure?". "Yes, I'm almost certain"....
Morons, the lot of them.

Ive had that too, just been in normal clothes and been asked where things are in say Asda, do I look like I work here ? Am I wearing a staff uniform ? Is answer No to the 2 questions ?

geerex wrote: »

I actually get angry on behalf of those poor, poor people who work for Sports Direct. Not only are their wages crap, and the owner is a fat **** (sorry, a fat, rich ****), but they have to put up with countless idiots who can't seem to understand that, no, they're NOT entitled to a refund if there's nothing wrong with their kappa tracky.

Now you mention SD, he is spreading his business into Debenhams of all places by opening up concession stores so more people employed on the wages and to get moaned at.

marywooyeah

geerex wrote: »

The person who came up with the phrase "the customer is always right" deserves to be shot. If they're dead they should be exhumed then shot.

Quote of the century!!! :rotfl:

Littlestars_2

brightonman123 wrote: »

Staff/management need to realise people's lives / situations sometimes don't confirm to a check list-


flexibility, initiative and compassion is the key.


Fed up with 'computer says no' attitude.

If computer says no computer says no what do you expect someone to do. For an example if there has been a issue with a delivery of an washing machine and the customer has not received it it may be the only thing you can do is to book it in for the next available and to give them goodwill for it. You physically cant do anything to get it out earlier yet you still here "i demand it today even if you use another courier or get a man in a van to deliver it" There is being flexible and then there is demanding stuff thats impossible which in all honesty most people do.

And there there have even been cases of delivery vans crashing and the driver dying in the accident and when customers are informed the item wont be delivered today but will try to get it out as soon as some people reactions have been shocking. I remember one woman screaming down the phone demanding that another van goes to the scene of the accident to get her bed and deliver it. Okay your delivery did not go ahead but someone died at least show some understanding.

And christmas has to be there worst the amount of people that leaving buying things to the last minute and something happens and the delivery doesn't happen and wont be until after christmas. My friend had one call where the customer actually put her child on the phone so the agent could explain why her child's christmas present was not going to be there. So my friend made up a story about how santa's elfs where a bit behind and specially making the present for them and will be there a bit late. At this point the woman then screams for a manager as apparently they do not believe in santa and her child's christmas is ruined. I cannot recall how many christmas/birthdays/special occasion i have personally ruined by an item not arriving.

maddermanblue1_2

I have a severe hatred of customers who go round eating the food (mainly crisps, biscuits etc) they haven't paid for yet whist shopping in a supermarket, I am a customer too, I don't work in the retail sector.
I just find it weird and disrespectful that they do this, parents with unruly kids do this too, this must frustrate staff on the floor - do you come across this too?

daytona0

brightonman123 wrote: »

Staff/management need to realise people's lives / situations sometimes don't confirm to a check list-


flexibility, initiative and compassion is the key.


Fed up with 'computer says no' attitude.

recently a customer wanted me to take money rom someone illegally because they weren't happy with the process in place to protect all parties. The service in question was about 3 pounds and it would have taken about 4 days to resolve legally.... They got very annoyed at this!


flexibility? Nope, not getting sacked over 3 quid

initiative? Gave them the option o a voucher which could be given immediately. Customer still not happy

compassion? Nope. Just nope. Compassion is me telling them to shut up, to post 3 quid in the mail to them and to tell them to grow up