Returning a laptop to Very! How can it be so hard?!

photome

What a waste

daytona0

Couldn't you argue that the laptop specs were clearly visible on purchase and that by booting it up you are testing or "opening" the OS/sotware in relation to the specs provided and not testing the actual "laptop"?

You also have the right to cancel your order under these regulations. However, this cancellation right does not apply to personalised products, perishable goods, audio & video recordings and computer software which has been opened and goods that are unsuitable for return for health or hygiene reasons if they are unsealed after delivery.


Seems like something you could argue in court, whether it would stand up or not I don't know lol

bod1467

Looks like this thread has been trimmed somewhat, whether by choice or mandate it's hard to say.

stebiz

gik wrote: »

..I'm not your mate...I did you a big favour. You crossed a line with mentioning my Mum.

Okay if you want to be like that.

To be fair [STRIKE]mate[/STRIKE] that was after a suggestion that they waited for Very to chase them. Not just after the Pay Later but forever.

The apology I made by PM merely stated that if I offended you by mentioning your Mum then I was sorry. I wasn't to know she died. If you choose to take umbridge then really that's upto you.

stebiz

bod1467 wrote: »

Looks like this thread has been trimmed somewhat, whether by choice or mandate it's hard to say.

I trimmed a few posts because I commented how 'mummy has given him a couple of laptops and must have shouted at him' because of the immature way he was dealing with a thread. I thought he was a young kid. But obviously not. I'll leave this thread well alone from now on but my points about the laptop I believe are valid.

rustyboy21

How has a post about a laptop turned into a farce and people getting the hump?


Calm down, walk away and stop arguing with each other. That is what I have done a few times on here. Keyboard warriors with no actual sense in what they talk about, seem to rule on here at present.


I walked away from here a while back, as you start to get dragged in to all the stupidity. Just put people on Ignore and then force yourself not to read their posts. Replying is just fueling the fire.


It does work.

unholyangel

Buzby wrote: »

Once a laptop is power up, it becomes customised to the purchaser - even under DSR you cannot return Software for credit (and this includes CD's DVDs etc) unless the packaging is intact.

Having a 'play' means the laptop becomes used and as the retailer does not offer a loan service, they are certainly entitled to reject the return. The same holds true for mobile phones that have a SIM inserted and then customise themselves - even if the protective film is still in place.

Software is only excluded where it is unsealed by the consumer.

Mobile phones are different and hold no comparison to a laptop - you lose your right to cancel when the sim is inserted because you are agreeing to the service starting. The same way electronic downloads are not covered (once the download is sent/made available to you) as they constitute services.

rustyboy21

Set a new Acer laptop up today for my OH.


First thing it does is ask for your name and details, then finds WLAN settings, connects and then starts loading up software for the Operating system and registering you with Microsoft. It wont let you get past this stage without accepting the agreement.


How does that affect the DSR, when you have had to agree to the service and update of the system ( electronic download from the moment you switch on ) ? Will this be their get out clause? You cant get a refund of electronic downloads, but need the downloads to operate the laptop. You cannot have one, without the other.

George_Michael

Any download or update that you agree to and get after switching on the laptop is between you and Microsoft or computer manufacturer and is nothing to do with the contract between you and the retailer.

The wording in the DSR's and the Consumer contracts regulations is extremely specific and both bits of legislation refer to software that is supplied sealed and then unsealed by the consumer which isn't normally what happens with a new computer.
As there are so many new computers sold in the UK each year and many of these are purchased at a distance, if these were to be one of the exclusions from the right of return, I would have expected it to have been stated in the regs, especially as the consumer contracts legislation was only recently written.

There are many exclusions stated, but computers are neither specifically mentioned or even implied as not being able to be returned.

knight_rider

Purchased a laptop from Amazon for Father in law, he tried it and decided he did not like it after 2 weeks. Amazon took it back and refunded no problems, even paid return postage.