Returning a laptop to Very! How can it be so hard?!

Buzby

Once a laptop is power up, it becomes customised to the purchaser - even under DSR you cannot return Software for credit (and this includes CD's DVDs etc) unless the packaging is intact.

Having a 'play' means the laptop becomes used and as the retailer does not offer a loan service, they are certainly entitled to reject the return. The same holds true for mobile phones that have a SIM inserted and then customise themselves - even if the protective film is still in place.

gik

Buzby wrote: »

Once a laptop is power up, it becomes customised to the purchaser - even under DSR you cannot return Software for credit (and this includes CD's DVDs etc) unless the packaging is intact.

Having a 'play' means the laptop becomes used and as the retailer does not offer a loan service, they are certainly entitled to reject the return. The same holds true for mobile phones that have a SIM inserted and then customise themselves - even if the protective film is still in place.

Where in the DSR does it state laptops are excluded? The DSR are quite specific about what is excluded and laptops are not mentioned.


This whole turn on, power up, software, CD's DVD's, used argument does not exclude a laptop return under the DSR.

shaun_from_Africa

This page:
http://dshub.tradingstandards.gov.uk/in_practice/customer-cancels-purchase-part-exchange
is from the Trading Standards distance selling hub and refers to a question asked by a retailer regarding a customer who wishes to return a laptop.
Trading Standards make no mention whatsoever of laptops being excluded from the right of return, and they even give advice to the retailer stating exactly what he must do if the laptop is returned.

If laptops were exempt, don't you think that they would have mentioned this?

stebiz

gik wrote: »

That will not happen as the DSR apply as you now appear to agree.

Until a court decides their credit record will be trashed and if found against would take years to repair.

stebiz

Buzby wrote: »

Once a laptop is power up, it becomes customised to the purchaser - even under DSR you cannot return Software for credit (and this includes CD's DVDs etc) unless the packaging is intact.

Having a 'play' means the laptop becomes used and as the retailer does not offer a loan service, they are certainly entitled to reject the return. The same holds true for mobile phones that have a SIM inserted and then customise themselves - even if the protective film is still in place.

I agree with you.

stebiz

gik wrote: »

Not what you said originally to the OP ie 'It's yours now'.

I still don't believe they are entitled to a refund.

deanos

its easy to factory restore a laptop, keep stum and send back nobody's the wiser

stebiz

deanos wrote: »

its easy to factory restore a laptop, keep stum and send back nobody's the wiser

Unless somebody notices the restore date.

deanos

i doubt they would go that deep in the returns department, turn it on and if it goes to the welcome screen will look unused, as long as its clean with stickers etc intact

gik

stebiz wrote: »

I still don't believe they are entitled to a refund.

What you believe? Previously you said a full refund? Where is the purchase of laptops excluded in the DSR?