Returning a laptop to Very! How can it be so hard?!

stebiz

gik wrote: »

What you believe? Previously you said a full refund? Where is the purchase of laptops excluded in the DSR?

The DSR does not give an exhaustive list of what is or is't.

gik

stebiz wrote: »

The DSR does not give an exhaustive list of what is or is't.

It clearly explains what's excluded, and what by their nature are excluded and laptops don't fall into the exclusions in name or by nature.

gik

Back up your beliefs to the OP with facts Stebiz. Shame it's mail order problem or you could suggest they go to Very in person and SHOUT to get what they want?

DevCoder

stebiz wrote: »

Unless somebody notices the restore date.

A factory restore normally uses Microsoft's Out of The Box Experience (OoBE). This restores files with the original dates.

Laptops fall within the DSR reg's, hell they have even been widened (under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 ) to include Digital Downloads as of late (past couple of months that its all been brought out to the open).

gik

The good thing is there is a discussion going on without the usual three ar and az and our lovely numpty opposing digit away?

DevCoder

The point of DSR is that you should be able to examine and test any purchase as though the purchase was available for you to do so "in store".

Therefore it wouldn't mean you asking a store to open a box and then use the device, the device would be a demonstration model that you could use (certainly for 15mins).

This would include (in my opinion), in the eyes of a judge allowing navigation beyond the initial welcome/create a login screen to fully experience and test the device (which at it's core is the OS and physical human interfaces).

You could not test a device "in store" to your satisfaction if it was merely left at a bios (or EFI for you geeks ) screen. It's the equivalent of leaving a TV on the setup menu and not allowing the user to see the actual picture, navigate the EPG etc.

shaun_from_Africa

stebiz wrote: »

Gik, have you got a problem. So somebody doesn't agree with you and interprets something differently to you. The fact is unless the OP has the balls to take this to court or FOS then he/she isn't going to get anywhere.

Then we'll see how the judge views them playing on it for 15 minutes.

Why is someone asking you to post facts to back up your opinion indicative of them having a problem?
There have been many posts showing where excerpts of the legislation make no reference to laptops being exempted from the right of return, so surely if you dispute this, it's not unfair to ask you to show where your belief came from.
Even Very's own website makes no mention of laptops not being eligible for a return.

Oh, and the OP used the laptop for 10 minutes or less and not the 15 minutes you stated above. (only a 50% increase).

LilElvis

stebiz wrote: »

Because Shop Direct are the creditors and are the parent company and Very, Woolworths, Isme, Littlewoods are just trading names.

But if they are a separate company then surely that shouldn't preclude the OP from making a claim against them, as they are jointly liable? Their connection to Very doesn't remove this obligation.

rustyboy21

stebiz wrote: »

Creams, perfume, aftershave??

Wondered what you were on about for a minute ! lol


Thought you were pretending to be an Air stewardess doing the duty free trolley :rotfl:



EDIT, just read a bit more of the thread( couldn't be ar5ed before , ) but do tend to agree with ste on this.

stebiz

LilElvis wrote: »

But if they are a separate company then surely that shouldn't preclude the OP from making a claim against them, as they are jointly liable? Their connection to Very doesn't remove this obligation.

They are the same company - GROUP