Sky September increases 2014

taani007

I got the same offer £25 for 25 months details are below !! Upfront payment may be required.Discount only available to friends of employees or fixed term contractors of British Sky Broadcasting Group PLC ("Sky Introducer"), and are not for resale or to be sold on any auction sites. Not to be advertised or promoted by a Sky Introducer on any online websites other than their Facebook personal profile page. Sky may, in its absolute discretion, disqualify any Sky Introducer from receiving any voucher incentives when applicable, and any friend/family member they introduce to Sky from participating if the Sky Introducer is found to be advertising or promoting the discount on sites other than Facebook in the manner just described. The friend must have been a non-Sky subscriber for at least 12 consecutive months at the time of taking up the New Customer discount. Discounts are not available to members of the same household where a Sky TV subscription has been cancelled within 30 days unless a home move has taken place. Sky reserves the right in its sole discretion to refuse to honour the discount where there is reason to suspect fraud or abuse. New Customer Offer: Join Sky TV with The Complete Bundle in HD and receive it for £25 a months for first 25 months. After 25 months you will pay the then current full monthly cost of your package, (currently £67.25) unless you give us at least 31 days' notice that you wish to cancel. Excludes stand-alone Premium Channels, Sky Store movies/events and other pay per view services, which cost extra. One Free Sky+HD box and standard set up per household. General: Offer ends 25 March. 12 month minimum subscriptions. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky+ functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 50p pm. UK residential customers only. Not available in conjunction with any offers. Any abuse of the discount may result in prosecution. To participate by phone, please call 08442 410 500 (UK) (calls cost up to 5.1p per minute plus 15p connection fee for BT customers). Calls from other providers may vary. Sky reserves the right in its sole discretion to close this offer early. Correct 27.01.2014

Heinz

0344 241 0500 now (yes, even Sky have stopped using those money-grabbing 0844 numbers).

deanos

Heinz wrote: »

0344 241 0500 now (yes, even Sky have stopped using those money-grabbing 0844 numbers).

Only because the law has changed !

VisionMan

Heinz wrote: »

0344 241 0500 now (yes, even Sky have stopped using those money-grabbing 0844 numbers).

So have the Job Centre (JSA) services. The use of which was a disgrace.

SamDude

taani007 wrote: »

I got the same offer £25 for 25 months details are below !! Upfront payment may be required.Discount only available to friends of employees or fixed term contractors of British Sky Broadcasting Group PLC ("Sky Introducer"), and are not for resale or to be sold on any auction sites. Not to be advertised or promoted by a Sky Introducer on any online websites other than their Facebook personal profile page. Sky may, in its absolute discretion, disqualify any Sky Introducer from receiving any voucher incentives when applicable, and any friend/family member they introduce to Sky from participating if the Sky Introducer is found to be advertising or promoting the discount on sites other than Facebook in the manner just described. The friend must have been a non-Sky subscriber for at least 12 consecutive months at the time of taking up the New Customer discount. Discounts are not available to members of the same household where a Sky TV subscription has been cancelled within 30 days unless a home move has taken place. Sky reserves the right in its sole discretion to refuse to honour the discount where there is reason to suspect fraud or abuse. New Customer Offer: Join Sky TV with The Complete Bundle in HD and receive it for £25 a months for first 25 months. After 25 months you will pay the then current full monthly cost of your package, (currently £67.25) unless you give us at least 31 days' notice that you wish to cancel. Excludes stand-alone Premium Channels, Sky Store movies/events and other pay per view services, which cost extra. One Free Sky+HD box and standard set up per household. General: Offer ends 25 March. 12 month minimum subscriptions. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky+ functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 50p pm. UK residential customers only. Not available in conjunction with any offers. Any abuse of the discount may result in prosecution. To participate by phone, please call 08442 410 500 (UK) (calls cost up to 5.1p per minute plus 15p connection fee for BT customers). Calls from other providers may vary. Sky reserves the right in its sole discretion to close this offer early. Correct 27.01.2014

Just got a letter today stating there will be a £4 increase from September.

I contacted Sky via online chat, this is the transcript:

Hi AS, you're through to Sky Live Chat, how can I help you today?
info:
Me: I am on the Sky 25th Anniversary offer - £25 for 25 months
William: Hi AS
Me: I've been sent a letter stating my charges will increase by £4 in September
Me: This is contradicting the offer that I signed up for
Me: Can you please clarify if this is correct?
Me: Or if there is an error?
William: Some prices will increase from September 2014. You can visit our website for more information.
Me: I've seen the information already
Me: Can you check the T&Cs for the 'Sky friends and family' offer?
Me: It states '£25 a month, for 25 months'. There is NO clause or mention that this will increase during the 25 months
William: Let me access your account and check if there is any increase on your account.
William: Are you the named Sky account holder?
Me: Yes
William: Thank you.
William: Just checking that for you now.
info: A transcript of this chat will be sent to xxxx@yahoo.com as requested.
William: Thank you for your time and patience.
William: AS, I did check your account, I see that even you have a price increase on your account.
Me: There is a mistake then.
Me: You will find that a LOT of friends and family of SKY EMPLOYEES that were offered this 'celebration offer'
Me: will be very annoyed.
Me: It was only available to Sky staff friends/family
Me: I have the T&Cs with me and would like to escalate this complaint.
Me: as it clearly states a FIXED price (£25) for a FIXED period (25 months)
William: Just checking that for you now.
William: Thank you for your time and patience.
William: AS, I'll transfer this chat to my manager who will assist you on this.
Me: Ok
info: Please wait while your chat is transferred to Lucas.
info: ** Please do not share your full credit card information, security code or CVV during this chat **
Hi AS, you're through to Sky Live Chat, how can I help you today?
info:
Lucas: Hi AS
Me: Hello
Lucas: Please give me a minute while I go through the chat.
Lucas: Thanks for your time and patience.
Lucas: AS, I've read the chat and checked your account.
Lucas: I do see that you have been offered £25.00 for 25 months but received a price increase.
Lucas: What I'll do is get this investigated and you'll receive a response within the next 3 days.
Me: Thank you
Me: Will you also investigate it for the many other Sky employee friends/family customers as well?
Me: This should be clarified for everyone as soon as possible, otherwise you're likely to get many more annoyed customers
Lucas: Sure. We will.
Me: Ok, thank you again.
Lucas: Do you have any other question?
Me: No, I will wait for the clarification (that there is no increase for the 25/25 offer customers).
Lucas: Sure.

Let's see what they make of it....

Heinz

Pound (4 in this case) to a penny they never get back to you.

lulu_92

callumsmith84 wrote: »

Urgh Sky introducing their new 'European football' channel so they can charge us extra ££ a month I see. Bit a joke considering they're losing the Champions League rights and to my knowledge only adding the Dutch league.

I'm not fussed, still get my broadband for free for 2 years regardless of what's on the free channel! (already had sky sports and broadband prior)

lulu_92

Heinz wrote: »

Pound (4 in this case) to a penny they never get back to you.

That's when you turn to social media and have a go about them and they do what you want to avoid bad publicity.

jem16

lulu_92 wrote: »

I'm not fussed, still get my broadband for free for 2 years regardless of what's on the free channel! (already had sky sports and broadband prior)

You might be fussed when you realise that there's nothing very much to watch on Sky Sports now and want to cancel but cannot.

Hopefully you're not.

Tropez

jem16 wrote: »

You might be fussed when you realise that there's nothing very much to watch on Sky Sports now and want to cancel but cannot.

Hopefully you're not.

There's still quite a bit to watch on Sky Sports, even without the Champions League (which they still have for one more season anyway).

They'll still have more Premier League football, more lower tier football, rugby league, cricket, rugby union internationals, European Champions Cup rugby, NFL, Formula One etc.

If you're only interested in football, and Champions League football at that, it's going to sting but even without the Champions League I'd still take Sky Sports over BT Sport, although I won't deny I'll miss the Champions League and I do miss Premiership rugby union.