Teletext Holiday Scam.

aqua111

Hope, like me, people have sent complaints to Watchdog for the next series.
Try explaining all these Scams to Anne Robinson, Teletext/Truly Travel.
Can't wait!:rotfl:

BlueMoon23

There is of course an easier way to deal with teletext. Go on line and select an expensive 5 star hotel, all-inclusive for a large number of people, write down the reference number and give teletext a call (dialing 141 beforehand). The call handler becomes quite excited about the commission they hope to make on this type of booking. Go as far as arranging all the flights with maximum baggage, slightly hesitate at the fact that what you thought were Children (12 years old) are actually adults, but go along with the increase in price, enthusiastically add an upgrade at the hotel for each of the rooms you require until you can get the price to £10,000 and finally see if you can get a decent quality tranfer service, offering to pay a premium. Ensure that you have spent at least 45 minutes leading the representative on and then say no, you're not interested. If a few more of us did this, then it may prompt Teletext to think again about scamming people.

hollydays

Reviews from teletexts own site

http://www.teletextholidays.co.uk/Holidays/Reviews

hollydays

Some excerpts from the above-teletext / Truly travel

further more Dani painted me a really bad picture about the standard rooms that we were booking and asked if i'd pay extra he would upgrade, which i did.
i have been in touch with the hotel direct and they informed me all there rooms are up to high standards and nothing like Dani had described to get more money out of me. and when i have looked on our invoice these upgrades are only REQUESTS and not guaranteed. So technically i have paid extra money just for a request to be put on paper and doesn't mean i'm going to actually get these upgrades.

*******
Teletext holidays sold me a non existant flight, sold me an upgrade that the hotel do not offer and charged me double for the room. It took 2 months to get a refund and only when threatend with TTA. They would not admit to the mistake and therefore there was no apology. Use this company at your peril but i will never use them again.
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Anonymous Customer wrote on 13-Jul-2014
The worst customer service I have ever experienced - haven't a clue what they are doing. Will never use teletext holidays again!!!!!!!
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The call taker blagged me when i asked for the quote to be emailed and said the flights were limited and that if we didn't book it there and then flights won't be avail or price will go up. I did not have enough time to make an informed decision.
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reasonable service overall but don't be conned by the 'cancelation just in' to give you a room upgrade for whatever price they can get from you. (There is NO upgrade) Also watch out for inflated prices for booking a bag on the plane. (check the airline's own prices first)
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Despite the individual's helpfulness whom I spoke with to book the holiday initially, when we got to the hotel they didn't have any record of our booking. This meant that we had to spend almost an hour early the next morning contacting teletext on a premium number to arrange an email receipt to be sent through to the hotel.****
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ask for room with a balcony was assured the room had a balcony the room had no balcony totally
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I had to ring him 5 times yesterday before he put me on to another operator who then told me it would cost £275 to change the name. i have been in touch with Thomson directly who informed me that it was free of charge to change the name within 48 hrs off booking but now it will cost me £90 (which i have had to pay to be changed )
this is a big difference from the price your operator gave. More so, if they had done that for me when i was phoning for the 2 days it would have been free.

hollydays

And a few more-teletext /Truly travel

a week holiday at the Intertur Hawaii four star hotel, and somehow during the booking process was given the three star Hawaii aparthotel. Found error before holiday and spent a week contacting your company to rectify this, kept getting 'will call back in 48.... 24.... 24 hours.....' WHICH NEVER HAPPENED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! am about to take this further with ABTA. Had to settle for a three star holiday.... or not go at all...... check your emails for my complaint................ ........................ .................
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Whilst the website was clear and the prices very good, I found that the service received upon booking was confusing, frustrating, and no-where near as smooth as it has been when booking with Teletext Holidays in the past. Payment was taken in 3 separate transactions rather than all at once as requested, and the names passed to the airline were incorrect. I made a complaint about the service over a week ago and still have not received a response. I doubt I would use Teletext Holidays again for this reason.
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what happened to our e-mail sent to rebecca@teletextholidays.co.uk the previous sunday....................never again.thankyou

**************
customer service cant answer a phone which costs people a fortune in phone bills.
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Started off being what I wanted, reasonably priced but then we were sold add on's. Room upgrades (when they were all apartments) baggage the transfers.
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Very poor service. Booked my holiday and received conformation emails. Yet was rung back an hour later to say that they could not book my holiday and that I would need to pay an extra 50 pounds just to be able to return as they had now seen the flights were booked up. After disputing this for 30 minutes and after bring rudely spoken to I finally got out of this charge. However after looking at the hotel details they send after via email I realised the hotel was 5 mins from the airport and had been charged 80 pounds for two transfers
I cannot get through to any customer service as this is all located in call centres abroad
A shambles
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I was encouraged to get a balcony room, which meant I paid extra, however all the rooms that I saw at the hotel had balconies,
*******
Great holiday but Teletext holidays try to sell add-ons which are already part of the package like rooms with pool view and larger room. Also there are lots of extras on top of advertised price which are blatantly disguised and for which they charge over the top prices - such as airport to hotel transfers. If required I can give fuller details as we have them catalogued and are currently in discussions with our local trading standards officers who will be investigating under decisive mis- selling.
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You have sold me a room that is not available and I have paid for this.I have forwarded emails grpm the hotel to you saying that you have only booked a standard rpom for us but charged me gor a superior..I have requested a refund for the up grade as I was yold at the time of my booking that the hotel had no standard rooms available.I sent the email 2 days ago and o am still awaiting a reply.If I do not get this sorted I will go yo trading standards and report this .
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Booked holiday. Got a call an hour later asking me to pay £100 more!
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Telephone operator was unclear and deceptive at times. Well priced Holiday but poor service
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She was pushy for extras that I clearly stated I did not want.
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Not uk call centre even though holiday booked customer services rep did not get details correct infact this email had been addressed to my husband David isaac who did not book the holiday I did mrs Janice isaac - the holiday was to be a surprise for my husband but the hard copies which I plaid an additional fee for in my name were addressed to him - so it's now not a surprise. I also paid extra for a double room and the booking from yourselves in the first instance was for a single room so I had to contact yourselves and get the paperwork re-sent! I have just had this again and there may be yet another oversight so I will have to contact the call centre in I guess India again and please don't give the customer service reps English names which they can't pronounce ! Thanks
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aqua111

Steakman wrote: »

Not much chance of that mate, thanks for the support. The rep seems to have gone a little quiet on here.

Have you had a response Steakman?

aqua111

Just had an Email from Teletext/Truly Travel asking if I would like to book another "Holiday in Paradise" with them!

hollydays

They'd have to pay me.

Steakman

No further response from this poor excuse for a company after a letter of intent from them saying they would respond within 28 days after investigating. Clearly they investigated the waste paper bin with my letter.
Have contacted ABTA this morning and they are not registered with them, we now need to contact Trave Trust Association with our complaint, as well as Trading Standard I guess.

Completely shocking customer service and the representative on here I see has done a runner after promising a response, obviously the kitchen got a little bit too hot with the hundreds of complaints rolling in about their malpractice and business ethics. Appalled.

Alan_Bowen

The Travel Trust Association are based in Woking at Travel Trust Association, Third Floor, Albion house, Woking, Surrey, GU21 6BD , the telephone number is 01483 545787. They have a consumer conciliation service but you have to put everything in writing. If you want to contact Trading Standards, even though Truly Travel are based in Harrow, the cutbacks means all queries are dealt with by Brent Trading Standards who you can contact by email at trading.standards@brent.gov.uk