£75 'No Commitments' Package from Sky Plus free Ipod/Payg Mobile/Phones/Hi-fi

littleredhen

just spent my evening reading everyone else's replies re bank details etc - is it possible for someone from Martin's team to look into this - it seems crazy that Sky want your bank details or they can cut you off when you have already paid for your package
:mad:

*zippy*

Littleredhen we have been through this with them as you may have seen in previous posts, we never gave bank details and all has been fine lately and OH called last week to change our channels with no problems.

Make sure you ring the correct number 08700240777 and not the sayno one. OH called them and refused to back down and kept reading out the details on that small leaflet that came in the box...see the * bit on the bottom of page three where it says you only have to give your bank details if you want to register for pay for view. Hope i'm not tempting fate lol but it seems to have sorted it.

littleredhen

*zippy* wrote: »

Littleredhen we have been through this with them as you may have seen in previous posts, we never gave bank details and all has been fine lately and OH called last week to change our channels with no problems.

Make sure you ring the correct number 08700240777 and not the sayno one. OH called them and refused to back down and kept reading out the details on that small leaflet that came in the box...see the * bit on the bottom of page three where it says you only have to give your bank details if you want to register for pay for view. Hope i'm not tempting fate lol but it seems to have sorted it.

Thanks for the info - i can't find the leaflet that came in the box and i recycled the box last week cos i thought everything was ok - i may have even recycled the leaflet:o my husband is annoyed with me cos if ever there is a problem it is cos i have recycled stuff! a few other posters have said that they have been kept waiting forever on the above number and as i am with talktalk i get my calls free - i think i may contact Dixons and ask them to send me a copy of the leaflet and then i will forward a copy on to Sky -

littleredhen

Make sure you ring the correct number 08700240777 and not the sayno one.


Have just re-read the other posts and i mis-read them - as you say others have rung the above number and got it sorted out but why can't they just issue it to the department that sends the letters :mad: and save everyone the hassle - i am going to try the number and will report back if resolves the issue

QQuaver

Got a call from Dixons, my order's been cancelled. Not in stock, and will not be coming back in the foreseeable future:o

WeAreCarlisle

My order with Dixons also cancelled. Looks like 'in stock' means 'might be in stock, but probably not'.

QQuaver

WeAreCarlisle wrote: »

My order with Dixons also cancelled. Looks like 'in stock' means 'might be in stock, but probably not'.

What are you going to do now?

1.Give up? (Go for Freeview/cable or something else later)
2.Wait for ASDA or somewhere to get it back in stock again?
3.Freesat at £150

4.Go for Sky subscription?

Minimum subscription is £16 for 1 mix.

£16 X 12 month = £192

Set-up cost = £30

Online discount = - £5

Total £217 Quidco discount £110

Total after quidco = £107

jonno_2

I would like to write about my experience with Sky and I will try to keep as brief as possible.
Back in June I received a letter from sky advertising the “£75 pay once watch forever offer and I decided to buy.
A while later I received the oops letter requiring bank details, and the very next day Sky switched off my channels.
When I phoned to complain they would only switch me back on after I gave them my bank details.
I was then sent a letter saying they were taking £22.50 from my account followed by £15 per month thereafter.
When I told them I had bought the product outright they hadn’t a clue what to do and told me to cancel the direct debit (which I hadn’t even signed up to), I did this.
Then a letter arrived stating I shouldn’t have cancelled the DD and they would charge me late payment fees.
I sent a letter to the marketing manager by recorded delivery and he didn’t bother to answer.
I lost count of the phone calls I made trying to sort this out and felt I was getting nowhere fast, then Eventually I got through to a very helpful Scottish lady who genuinely tried her best to help.
In the meantime I emailed James.Murdoch@bskyb and a guy replied saying that the problem had been sorted and £65 had been credited to my account, I had to get back to remind him I had paid £75 (very confusing).
I was assured everything was OK and that my free viewing would continue until 21 Dec.
Last week they sent me a letter saying they were giving me 10 days free access to all their channels including Sky sports (I don’t know if this was a goodwill gesture or what?).
Sky Digital TV is a good product, let down badly by its customer service staff who are the worst I’ve had to deal with, without a doubt.
Hopefully Sky will now be aware of the problems this offer has caused, and maybe with a bit of luck, future offers wont be as problematic.
I only hope there’s no more hassle if I decide to cancel come December.
Cheers

PNEfan

Installation was fine, once I bit the bullet and used the 0870 number on the card instead of alternate Sky number to get someone who admitted knowing about 'Pay Once, Watch Forever'.

V unimpressed with Sky Customer Service so far. Been plagued by phone calls regarding missing Direct Debit details, and 2 letters. Sent back one demand with note to say why I wasn't filling it out. Then channels cut off.

Rang up to get reconnected. Spoke to nice person who apologised and said it shouldn't have happened - didn't know why. I knew - because no DD details. He said I'd paid up front - yes, I know....

V annoyed as programmes I wanted not recorded.

Supposed to have extra 5 days credited to end of 6 months. Not over confident this will happen after experience so far!

PNEfan

Just received another letter from Sky....

"Although we received a request from you to cancel your account, we were thrilled to hear on 5/9/2007 that you'd changed your mind."

Unbelievable!