Service/MOT Please help

KTF

Marker wrote: »

70% worn brake pads - advisory from audi NOT kwik fit
Discs worn - audi NOT keik fit
Washers front inop nsf 1 jet - immediate attention from audi NOT kwik fit
Cambelt overdue* - immediate attention audi NOT kwik fit.

On the service shhet kwik fit have ticked all as fine and not recommended for replacement

* since found out they have never been changed despite being told full service history by dealer

If both the disc and pads were advisory from Audi then it sounds like they were looking for extra business and/or they may not have been checked by kwikfit.

If the washer was not working at all them am surprised it made it through the MOT. Assume it is working now so potentially a hard one fo prove if you go back to kwikfit about this.

Cambelt change interval is not normally checked as part of a service - you cant really check them anyway.

A main agent will know when its due to be done and may be able to check the service history if its been serviced by a main agent in the past and stored centrally but a 3rd party workshop is unlikely to know when a cambelt should be changed on all engines on all cars. Its a worthless tick in a box from kwikfit imo.

Edit: Not knowing the cars previous history (why would they) kwikfit probably looked at the mileage/age of the vehicle and concluded as it was past the recommended change interval, it didnt need doing. If it was on the interval they would probably have said it does need doing.

KTF

Marker wrote: »

I get the tyres changed yearly

How many miles do you do a year? Changing tyres on a yearly basis seems a bit keen even for chinese ditchfinders?

Marker_2

KTF wrote: »

If both the disc and pads were advisory from Audi then it sounds like they were looking for extra business and/or they may not have been checked by kwikfit. spoe to the audi technician and they stand by their report

If the washer was not working at all them am surprised it made it through the MOT. Assume it is working now so potentially a hard one fo prove if you go back to kwikfit about this.

Cambelt change interval is not normally checked as part of a service - you cant really check them anyway. but it is stated as being checked on the service print out

A main agent will know when its due to be done and may be able to check the service history if its been serviced by a main agent in the past and stored centrally but a 3rd party workshop is unlikely to know when a cambelt should be changed on all engines on all cars. Its a worthless tick in a box from kwikfit imo.

Edit: Not knowing the cars previous history (why would they) kwikfit probably looked at the mileage/age of the vehicle and concluded as it was past the recommended change interval, it didnt need doing. If it was on the interval they would probably have said it does need doing.

All of what you say makes sense, but me as the customer, and not a car expert, i took it for a service and mot to a garage where they are supposed to be the experts. If they give me a headed paper to say my timebelt doesnt need changing, or my brake pads dont need changing etc etc, i trust in their judgement.

Had i not been forced to go to audi, i would not know about all the other stuff, until maybe too late

Marker_2

KTF wrote: »

How many miles do you do a year? Changing tyres on a yearly basis seems a bit keen even for chinese ditchfinders?

Only 10,000 which was less than expected. But i used to travel long distances on a regular basis. Now i only do local travel with the odd visit to relatives long distance, so i wont be changing tyres so frequently.

KTF

Unfortunately you took your car to the two extremes of the car maintenance world. One that most people wouldn't go near once the car is out of the warranty period due to the cost involved and another that many people will not trust due to past history/other peoples experience.

There are plenty of independent VW/Audi specialist out there now which are generally a good 'middle ground' option.

AdrianC

Marker wrote: »

I do look after the car.

Really?

I get the tyres changed yearly but space them out so i dont have 4 changed at the same time.

Tyres don't get replaced by time (unless they get to about ten years old, hard and cracked). They get replaced when they're worn out. For them to be down to 2mm and debatable legality, they're long overdue for replacement.

I have the car serviced inline with recommendations etc.

And yet your immediate reaction on having the oil light come on wasn't to check the level? You'd clearly been driving around with a partially blocked screenwash jet and not noticed? The cambelt was overdue for replacement? You hadn't noticed that an indicator was out?

A "full service" doesn't include wheel balancing. Never has. It's not, as has already been said, something that needs periodic attention. Balance them when the tyres are fitted, then they're fine until the tyres are scrap, unless a weight goes awol.

The pads and rear discs are clearly getting worn and towards replacement. Audi thought it worth notifying you of that, K-F did not. That's a judgement call and, tbh, one that K-F's reputation suggests they'd take early. Either way, they're getting towards replacement - and, if you were not notified of that fact, you'd quite likely be complaining in the near future that you'd had an MOT and service a few months before and why did nobody tell you?

Marker_2

AdrianC wrote: »

Really?



Tyres don't get replaced by time (unless they get to about ten years old, hard and cracked). They get replaced when they're worn out. For them to be down to 2mm and debatable legality, they're long overdue for replacement.



And yet your immediate reaction on having the oil light come on wasn't to check the level? You'd clearly been driving around with a partially blocked screenwash jet and not noticed? The cambelt was overdue for replacement? You hadn't noticed that an indicator was out?

A "full service" doesn't include wheel balancing. Never has. It's not, as has already been said, something that needs periodic attention. Balance them when the tyres are fitted, then they're fine until the tyres are scrap, unless a weight goes awol.

The pads and rear discs are clearly getting worn and towards replacement. Audi thought it worth notifying you of that, K-F did not. That's a judgement call and, tbh, one that K-F's reputation suggests they'd take early. Either way, they're getting towards replacement - and, if you were not notified of that fact, you'd quite likely be complaining in the near future that you'd had an MOT and service a few months before and why did nobody tell you?

The oil light didnt come on until the day after i had it serviced ... There is no dipstick either.

My full service sheet clearly says tick for re-balance.

And yes, i would complain. What is the point of paying for a service, having all these ticks, checks and recommendation boxes IF they dont actually check and recommend.

Edited to add yes i knew the wing mirror indicator had gone, as i was due service and mot i opted to get it changed when i had that. However kwik fit could not change it so i had to go to audi

Edited to add re the time belt: i was misled into thinking it was changed at 75000 miles by previous owner.

AdrianC

Marker wrote: »

There is no dipstick either.

https://www.youtube.com/watch?v=COX7Yxhr4ks

Edited to add re the time belt: i was misled into thinking it was changed at 75000 miles by previous owner.

And K-F are meant to know it wasn't... how?

Marker_2

AdrianC wrote: »

https://www.youtube.com/watch?v=COX7Yxhr4ks



And K-F are meant to know it wasn't... how?

I know where the oil level is on the screen, it was clever enough to tell me i was due a service in so many days too.

Did you not read the part where i paid for a full service? Kwik fit were meant to drain, replace filter and fill it back up .... They certainly didnt fill it back up, hence why the oil light came on the next day.

I returned the day of the light coming on for them to actually fill it up. Two days after that the light comes on again. Twice the light come on after kwik fit supposedly filled it up.

Are you suggesting i should have filled the oil up prior to my service?

KTF

If you are worried about the car not having a full service history then taking it to Kwikfit has nulled that anyway as most people assume a full service history to be from a main agent/specialist following the manufacturers service plan.

If the A4 has an electronic dipstick then there should be an option in the menu to display the current oil level.

I guess Kwikfit didnt know how much oil it needed so just guessed if there was no dipstick for them to check. Shows how bad they are.