Amazon gift voucher with EE broadband

dsilva9294_2

Hi,

I order EE broadband in April and never received the Amazon voucher. I have written to eevouchers@affiliatewindow.com twice with my DKI and the other details requested and have not received a reply. Please let me know how I should proceed.

Kind regards,
Maria

EE

dsilva9294 wrote: »

Hi,

I order EE broadband in April and never received the Amazon voucher. I have written to [EMAIL="eevouchers@affiliatewindow.com"]eevouchers@affiliatewindow.com[/EMAIL] twice with my DKI and the other details requested and have not received a reply. Please let me know how I should proceed.

Kind regards,
Maria

Hi Maria

Sorry to hear you havent had a response. We are having a big influx at the moment, so if you have emailed in the last few days we will be hoping to get back to you today.

If you have emailed previous to this please can you email them again stating that you have came from the MSE forum. Remember to include your order date and order reference, beginning DKI, and they will be able to find out where your voucher is.

Again we apologise for the delay
Thank you
Jade- Representing EE

davidla67

A note to record my appreciation. Sorted efficiently. I always anticipated a few glitches with the offer but due recognition to EE for putting some resource on it with thanks to Harry and Jade!

daisymoo86

I emailed back in June asking when I would get my voucher. I was told by Jade that this would be after 3 months despite the ts & cs saying that the voucher would be sent WITHIN 3 month from connection. Not AFTER.
Well today marks the past 3 months stage. So where is my voucher please!?
I have again emailed with all my details to the address for Jade and the generic address at the bottom of the e-mail. I am hoping for a speedy response with my voucher in tow.

alexjonsson

I got my voucher a few days ago less than a month after connection. Redeemed it Amazon no problems. So have faith everyone - I believe yours is coming!

EE

daisymoo86 wrote: »

I emailed back in June asking when I would get my voucher. I was told by Jade that this would be after 3 months despite the ts & cs saying that the voucher would be sent WITHIN 3 month from connection. Not AFTER.
Well today marks the past 3 months stage. So where is my voucher please!?
I have again emailed with all my details to the address for Jade and the generic address at the bottom of the e-mail. I am hoping for a speedy response with my voucher in tow.

Hi DaisyMoo

Sorry for the delay.

We are experiencing a large influx of queries at current, and with it being are a few team members down. Please be assured all emails will be responded to by the end of the day.

Again we apologise for the delay
Thank you
Jade- Representing EE

naclo1

Hi Jade,

I'm posting here in the hope you may be able to help. I have moved my broadband to EE in April and waited the 3 months for the voucher to arrive.

I wrote to the eevouchers@affiliatewindow.com email address twice last week, including my DKI number as suggested in this forum, but have yet to receive any response to my emails.

If you could please help to move this along I would be grateful.

Kind Regards

Chris

EE

naclo1 wrote: »

Hi Jade,

I'm posting here in the hope you may be able to help. I have moved my broadband to EE in April and waited the 3 months for the voucher to arrive.

I wrote to the [EMAIL="eevouchers@affiliatewindow.com"]eevouchers@affiliatewindow.com[/EMAIL] email address twice last week, including my DKI number as suggested in this forum, but have yet to receive any response to my emails.

If you could please help to move this along I would be grateful.

Kind Regards

Chris

Hi Chris

Sorry to hear you havent heard back, and I apologise for this.

Can I ask when you emailed? All queries were cleared if emailed before Thursday 5pm. We worked through a few on Friday, but today will be trying to pick up as many as possible that came in over the weekend.

If you havent had a response by today, please email me at jade.taylor@affiliatewindow.com with your order reference and order date and I will chase this for you.

Thank you
Jade- Representing EE

naclo1

EE wrote: »

Hi Chris

Sorry to hear you havent heard back, and I apologise for this.

Can I ask when you emailed? All queries were cleared if emailed before Thursday 5pm. We worked through a few on Friday, but today will be trying to pick up as many as possible that came in over the weekend.

If you havent had a response by today, please email me at jade.taylor@affiliatewindow.com with your order reference and order date and I will chase this for you.

Thank you
Jade- Representing EE

Hi Jade,

Thanks for your response. I emailed Thursday about 8am, and then again Friday morning. If I haven't heard back from them by today I'll drop you an email.

Appreciate your prompt reply.

Thanks

Chris

EE

naclo1 wrote: »

Hi Jade,

Thanks for your response. I emailed Thursday about 8am, and then again Friday morning. If I haven't heard back from them by today I'll drop you an email.

Appreciate your prompt reply.

Thanks

Chris

Hi Chris

Not a problem. We have had a large influx of voucher queries, but we will try and get back to your orginal email today. As mentionned, if we havent, please contact me directly.

Thanks
Jade