Amazon gift voucher with EE broadband

mushypeaman

Well finally MSE have got their heads out. See this official post:
http://forums.moneysavingexpert.com/showpost.php?p=66054191&postcount=108

Read my reply to his post in that thread, and then please kick in over at EE with your twopenn'orth. Thanks.

EE

Hi All

Sorry that you have experienced a number of issues with regards to your vouchers. I will be working through and responding to each individual post, but as a general note we apologise for the delay and I am happy to work with you to ensure you all recieve your vouchers.

If you are having any further issues with the voucher please contact eevouchers@affiliatewindow.com

Thank you
Jade- Representing EE

EE

Auntie_lala wrote: »

Hello,

I'm new to all this forum thing but I don't know where else I can find this out.

I purchased the ee broadband and telephone deal from ee over their website for £13 per month and paid the line rental up front. I'm not sure if I did it through the money saving link or directly from ee's website as the laptop was messing about and I had to reopen the deal on ee's webpage. Does this matter when it comes to the £120 Amazon gift voucher?

Is there anyway you can check?

Thanks

Hi Auntie LaLa

The process does need to be smooth from entering your details after clicking on the link on MSE to making your purchase. You shouldnt divert away, and should purchase directly after entering your details for the voucher.
Did you want me to check if your voucher has tracked? If so please email eevouchers@affiliatewindow.com with your order reference (beginning DKI) and your order date and we can look in to this for you.

Thank you
Jade- Representing EE

EE

90Ninety wrote: »

You should have received an email when you entered the code here on MSE

I also used a special code found here in MSE.
I should receive a £100 voucher . I paid over£200 upfront for connection and broadband over two weeks ago - though nothing yet

I recommend using the email found at the bottom of the letter


I have emailed twice but had heard nothing back

I recommend using the email found at the bottom of the letter , see below

Hi 90Ninety

Sorry to hear that you hadnt received a response from the EE vouchers address.

Have you now recieved your voucher?

If not, we appologise. Please do contact eevouchers@affiliatewindow.com with your order reference and order date. Please also state in the email that you were contacted on the MSE forums. I assure you that we have a team behind this address ready to deal with your queries.

Thank you
Jade- Representing EE

EE

Weesimba wrote: »

Now in to month 3 of ee broadband and still waiting on the £120 voucher. Anyone actually received one yet?

Hi Weesimba

Sorry for the delay you have experienced receiving your voucher.

Have you recieved it yet?

If not please contact eevouchers@affiliatewindow.com with your order reference and order date and we can look in to this for you. Please also mention you were contacted on the MSE forum.

Thank you
Jade- Representing EE

EE

Summers2014 wrote: »

Did you receive your voucher in the end? I'm also experiencing the same problem, i've been told the voucher has been 'puchased' by someone at the affiliate window helpdesk and will be emailed to me shortly. A week has now passed and still no voucher?! I've chased again but no reply this time :mad:

Hi Summer2014

Sorry that you did not recieve a response regarding this.

Have you recieved your voucher?

If not please do contact eevouchers@affiliatewindow.com with your order reference and order date. Please also state that you were contacted on the MSE forums. Please be assured we have a team behind that email address ready to deal with your query.

Thank you
Jade- Representing EE

EE

Saveasnip wrote: »

I signed up over 3 months ago after seeing this offer on Money saving expert.

Complained to affiliate window via email had not had EE Amazon voucher and have been told by jade Taylor at affiliate window it was on its way, but nothing.

Then out of blue last week got another email from Harry Macfarlane asking for same reference number I gave to Jade. That was last week, 2 chasing emails from me asking for an update and still nothing!

Hopeless company. They/ EE even managed to record my bank account number incorrectly so the order didn't initially go through properly but got stuck halfway, they notified Talk talk of switch, who then cut me off, leaving me with no broadband for 10 days.

Tried complaining to EE tonight and they just directed me to the wrong page on their rewards page which doesn't have this offer. Are all there companies incompetent? Feeling cheated.

Hi Saveasnip

Sorry to hear you have had a bad experience so far.

Has your query been picked up again and resolved? If not please do contact myself (Jade) and Harry again, as well as the eevouchers@affiliatewindow.com. Please do also state that you were contacted on thre MSE forum.

Again we apologise for the inconvenience caused
Thank you
Jade- Representing EE

EE

Weesimba wrote: »

No reply from email and still no voucher :mad::mad:

Hi Weesimba

Sorry to hear you havent had a response regarding your voucher.

Have you still not recieved it? If you havent, please contact eevouchers@affiliatewindow.com with your order reference and order date. We have a team behind this address ready to deal with your queries. Please also include a note to say you have come from the MSE forum.

Thank you
Jade- Representing EE

EE

Loopdreams wrote: »

Just registered to post with much the same experience as others are having.

I fully completed the order online via the link on the newsletter entered the code and everything seemed fine.

I then got a call later in the day saying the there had been issues with EE's website and I needed to complete a separate order over the phone. I did so and as the other poster has said asked several times about the voucher as really that was the main incentive for changing. I was assured that there would be no problem.

However this new order generated a different order number and I've got severe doubts that they will ever send affiliatewindow the necessary confirmation that my account has been activated.

I've spoked and emailed numerous people at EE trying to get someone to listen and simply tell me whether they have sent out the confirmation.

I was also given the [EMAIL="eevouchers@affiliatewindow.com"]eevouchers@affiliatewindow.com[/EMAIL] email address to try but got no response there.

If the vouchers do not materialise then I will consider that the product has been miss-sold and will take whatever actions are appropriate there.

Really wishing that I had never heard of this offer and got involved with this shambles in the first place. It's already gone a long way past being worth the hassle for £120.

Hi Loopdreams

Sorry to hear of the issues you have had.

Have you recieved your voucher? If not please contact eevouchers@affiliatewindow.com with the details above and explain that you have come from the MSE forums. We can then investigate this further. As I have mentionned in other posts, we do have a team behind this email address ready to deal with your query.

Again we apologise for the inconvenience
Thank you
Jade- Representing EE

EE

ctimbry wrote: »

Hello, I signed up for this deal via MSE and I have not received my £120 Amazon voucher - I received an email when I signed up with EE and have contacted the email address in that email and they have not responded. I have emailed them twice as there is no phone number. Has anyone else had this problem? Starting to think I have signed up for this and it's just a scam!

Hi Ctimbry

Sorry to hear you have had issues with your voucher.

Have you recieved it yet? If not please contact eevouchers@affiliatewindow.com, with your order reference and order date. We have a team behind this address ready to look in to your query.

Again we apologise for the inconvenience caused
Thank you
Jade- Representing EE