Amazon gift voucher with EE broadband

Summers2014

Weesimba wrote: »

Now in to month 3 of ee broadband and still waiting on the £120 voucher. Anyone actually received one yet?

Did you receive your voucher in the end? I'm also experiencing the same problem, i've been told the voucher has been 'puchased' by someone at the affiliate window helpdesk and will be emailed to me shortly. A week has now passed and still no voucher?! I've chased again but no reply this time :mad:

Saveasnip

I signed up over 3 months ago after seeing this offer on Money saving expert.

Complained to affiliate window via email had not had EE Amazon voucher and have been told by jade Taylor at affiliate window it was on its way, but nothing.

Then out of blue last week got another email from Harry Macfarlane asking for same reference number I gave to Jade. That was last week, 2 chasing emails from me asking for an update and still nothing!

Hopeless company. They/ EE even managed to record my bank account number incorrectly so the order didn't initially go through properly but got stuck halfway, they notified Talk talk of switch, who then cut me off, leaving me with no broadband for 10 days.

Tried complaining to EE tonight and they just directed me to the wrong page on their rewards page which doesn't have this offer. Are all there companies incompetent? Feeling cheated.

Weesimba

Summers2014 wrote: »

Did you receive your voucher in the end? I'm also experiencing the same problem, i've been told the voucher has been 'puchased' by someone at the affiliate window helpdesk and will be emailed to me shortly. A week has now passed and still no voucher?! I've chased again but no reply this time :mad:

No reply from email and still no voucher :mad::mad:

Loopdreams

Just registered to post with much the same experience as others are having.

I fully completed the order online via the link on the newsletter entered the code and everything seemed fine.

I then got a call later in the day saying the there had been issues with EE's website and I needed to complete a separate order over the phone. I did so and as the other poster has said asked several times about the voucher as really that was the main incentive for changing. I was assured that there would be no problem.

However this new order generated a different order number and I've got severe doubts that they will ever send affiliatewindow the necessary confirmation that my account has been activated.

I've spoked and emailed numerous people at EE trying to get someone to listen and simply tell me whether they have sent out the confirmation.

I was also given the eevouchers@affiliatewindow.com email address to try but got no response there.

If the vouchers do not materialise then I will consider that the product has been miss-sold and will take whatever actions are appropriate there.

Really wishing that I had never heard of this offer and got involved with this shambles in the first place. It's already gone a long way past being worth the hassle for £120.

gilders

Loopdreams wrote: »

I fully completed the order online via the link on the newsletter entered the code and everything seemed fine.

I then got a call later in the day saying the there had been issues with EE's website and I needed to complete a separate order over the phone.

I'm not sure if my order has actually gone through.
I ordered via the MSE link (last Friday 11/07/14) and entered the code. As above post, everything seemed to be ok.
I have just had a call from EE (Monday 14/07/14) asking if I was the person who had been looking at EE's website. I explained that I had already completed the registration. He went on to ask if I'd supplied them with the MAC code, which I have. He apologised and said good bye.
I was going to ask if he could check that my order had gone through, but decided not to. Partly because if he could see that it had gone through then he wouldn't have phoned me, but also because I thought he might just have me reapplying which I would then be left with the highly likely chance of not receiving the Amazon voucher which is the only reason I opted to change supplier.

I've been measuring my BB speed for the last few days and if it's significantly slower when/if EE take over then I'll cancel within the 14 day cooling off period.

I'll update when/if I hear anything else from EE.

Loopdreams

Be careful, cooling off periods vary between suppliers. EE's is defined as before the start date they have given you. After that you need to buy out the whole contract if you want to terminate it.

I also had that same call by the way and my order went through and the broadband became active (sadly).

gilders

Loopdreams, I heeded your advice and looked into cooling off periods. I was under the impression that ANYTHING purchased online could be returned/cancelled within 14 days of receiving the goods. This only strictly applies to physical items (with a few exclusions).
I found it hard to find a definitive answer for Broadband, but EE's own wording would have left me tied in to a contract as soon as the broadband went live.
Now knowing that I may lose my number and have poor broadband (I'd only find out when it went live) I decided to phone Sky to give them another chance of giving me a good deal (I'd already got a good deal sorted with them on the TV side (£39p/m for all channels inc. Sports and Movies).
The lady at Sky told me EE had not used the MAC code and if I had not have phoned Sky I would have been paying both Sky and EE for phone and broadband. This also meant that EE would be giving me a new phone number.
She also explained that since I'd received my wireless adaptor for my Sky HD box my broadband usage had shot up. She said that although other providers offer "unlimited" downloads, they still have fair usage policies. She didn't know EE's usage policy but said that if I was with BT then I would have gone over their 300GB fair usage.
My broadband speed has been very stable at just over 9Mbps. EE's estimate was up to 6Mbps (I don't know if they quote conservative figures or not).
In the end I got broadband for free for 12 months, but still have to pay £15ish p/m line rental. I also decided to carry on with the £5 extra per month for unlimited Anytime calls inc. 0845's.
All in all I could have got a cheaper broadband and calls package with various others, but the service/product from Sky has been faultless.

I phoned EE using my Orange phone (150 so it was free). I just kept repeating that I wanted to stay with Sky even if you can give me a less expensive deal as I'm happy with their service and product. She eventually gave up quoting ofcom stats on EE being better than Sky, why not keep Sky TV but drop the Broadband, etc, etc.
To be fair she wasn't too pushy, just doing her job and my "robot mode" of repeating my satisfaction with Sky must have wore her out quickly enough.

There's no doubt that the EE deal is awesome on paper, but with all the variables of number changes, missbilling (line rental up front payment never seems to go through correct), will you definitely get the Amazon voucher?, speed of connection, will current provider know you've switched and stop billing you, technical issues are (apparently) always blamed on customer with no help from EE (except to send out an engineer at our expense), etc, etc.

Finally just done a bit of digging regarding EE fair usage policy. No limits on their Fibre, but nothing is mentioned about standard broadband. Also they "traffic manage" from 4pm to 1am", so this could slow down your speed considerably (all depends how many EE customers are on the same grid as you and what they're doing online). None of this applies to Sky - truly unlimited and no traffic management.

I hope everyone gets a hassle free switch over and gets their Amazon vouchers.

mushypeaman

Couple of points from gilders' post above.

The Distance Selling Regulations apply to services as well as physical goods. Please don't take my word for it, look it up just like I did.

I moved to EE knowing of their traffic shaping policy, but they don't shape it, they choke it! Others have mentioned the same in other parts of this forum. :mad:

Weesimba

I got a reply :-)

Hi There,

Apologies for the inconvenience it appears that your order has not tracked, I have now added your order to our system. This will be with you by the end of the month if your order was successfully connected, please contact me if the voucher is still not with you by then.


Time will tell if it will arrive....

Kalidog

Currently in the middle of this sorry fiasco. Pushed from pillar to post with the EE Teams absolutely hopeless. Not only can I not get anywhere with claiming my voucher but EE messed my order up several times and my services were not connected until one month after they promised. Then they messed my billing up!
Perhaps it is time Martin 'pulled' the offer from MSE site and warned about EEs incompetence?