Amazon gift voucher with EE broadband

devoted

Hello
I applied for EE broadband & phone via MSE link using MSE code and have received a 'voucher window' email. I have EE registration number. To date I have not got the MAC code from my existing supplier. As the voucher window has closed, will I still get the voucher when I submit the MAC code?

Thanks to everyone for the info given here.

EE

devoted wrote: »

Hello
I applied for EE broadband & phone via MSE link using MSE code and have received a 'voucher window' email. I have EE registration number. To date I have not got the MAC code from my existing supplier. As the voucher window has closed, will I still get the voucher when I submit the MAC code?

Hi Devoted

I believe as your order has been placed with EE, you will be fine. However so we can be sure your order has tracked, please email eevouchers@affiliatewindow with your order reference (beginning DKI) and order date and we can look in to this for you.

Thank you
Jade- Representing EE

Loopdreams

EE wrote: »

Hi Loopdreams

Sorry to hear of the issues you have had.

Have you recieved your voucher? If not please contact eevouchers@affiliatewindow.com with the details above and explain that you have come from the MSE forums. We can then investigate this further. As I have mentionned in other posts, we do have a team behind this email address ready to deal with your query.

Again we apologise for the inconvenience
Thank you
Jade- Representing EE

Thanks but as I stated in my post I have emailed that address and have yet to receive a response. I emailed again since that post and again, no response.

Loopdreams

Spooky. Just had a reply now, ta.

devoted

Hi jade

I emailed yesterday (after my post here). I have not received a reply. I phoned 0800 69535828 and message said 'this number is no longer available'. I sent a second email this afternoon. I look forward to the confirmation.

Thank you
devoted

EE

devoted wrote: »

Hi jade

I emailed yesterday (after my post here). I have not received a reply. I phoned 0800 69535828 and message said 'this number is no longer available'. I sent a second email this afternoon. I look forward to the confirmation.

Thank you
devoted

Hi Devoted

Sorry to hear you are still having issues. Is this voucher related or service related?
If it is voucher related please contact eevouchers@affiliatewindow.com. We are looking to respond to all emails within 24 hours. We are getting a large amount of emails at current so please bear with us.
If this is service related please post on community.ee.co.uk.

If you do wish to speak to someone directly, I have just tested the number we provided (0800 953 5828) and it has worked. Please give this another go and let me know if you still have issues.

Again we apologise for the inconvience caused

Thank you
Jade- Representing EE

bluebird47

I took up the EE broadband offer from the email on the 9th April 2014 using the code EEHBB120 with the offer of a £120 Amazon voucher, but I haven`t received it yet, and I`m finding it impossible to get any info. Can anyone help me please?:mad:

Meadows

https://forums.moneysavingexpert.com/discussion/4999281

EE # 4

Contact [EMAIL="eevouchers@affiliatewindow.com"]eevouchers@affiliatewindow.com[/EMAIL], with your order reference and order date. We have a team behind this address ready to look in to your query.

davidla67

Hello
Thought I would post here as email direct to the eeaffiliates address not responded to (order no and date provided) and posters here at least seem to be getting a response. Appreciate Jade & Co will be under some pressure at the moment but I would quite like my overdue Amazon voucher for an impending birthday event! Also posted on the ee community forum but the response (from someone who is seemingly not an ee employee and lacking in knowledge) was not very enlightening! Fingers crossed!

EE

davidla67 wrote: »

Hello
Thought I would post here as email direct to the eeaffiliates address not responded to (order no and date provided) and posters here at least seem to be getting a response. Appreciate Jade & Co will be under some pressure at the moment but I would quite like my overdue Amazon voucher for an impending birthday event! Also posted on the ee community forum but the response (from someone who is seemingly not an ee employee and lacking in knowledge) was not very enlightening! Fingers crossed!

Hi Davidla67

Sorry to hear you haven't had a response yet. We did have a large influx over the weekend. Harry is working through these all week so please be assured you will have a response shortly.

If you havent heard back from us by the end of the day please drop me another note on here and I can chase up the response.

Sorry again for the delay.
Thank you
Jade- Representing EE