Amazon gift voucher with EE broadband

EE

littlebee100 wrote: »

Emailed on the 2nd, emailed your email and the general one.

Hi LittleBee100

No problem. One of the team should be getting back to you very shortly. As I have mentionned if you havent heard from us by Friday please email me again including your MSE forum username and I will chase this.

Thanks for your patience
Jade- Representing EE

gwen_19

Hi Jade

I took this deal back in April, my internet was connected on the 8th May, after reading comments on these forums I waited the full 3 months before emailing - I emailed the general email and your own email address on both the 12th and 15th August and have heard nothing back. I waited until the end of the month, it's now the 4th September and still nothing!

Can you please get back to me and let me know what's happening? I took this in good faith that it would be delivered - I wouldn't have taken up this contract with EE otherwise. Is there anyone at MSE I could contact??

Thanks.

flockofstarlings

EE wrote: »

Hi FlockofStarlings

I believe my colleague Molly has picked this up with you.

Molly has emailed to see that they should be able to get a voucher out at the end of September - it appears my order wasn't tracked although I'm wondering whose was... Anyway fingers crossed for us all, good that EE are finally starting to realise they should honour their promises.

EE

gwen_19 wrote: »

Hi Jade

I took this deal back in April, my internet was connected on the 8th May, after reading comments on these forums I waited the full 3 months before emailing - I emailed the general email and your own email address on both the 12th and 15th August and have heard nothing back. I waited until the end of the month, it's now the 4th September and still nothing!

Can you please get back to me and let me know what's happening? I took this in good faith that it would be delivered - I wouldn't have taken up this contract with EE otherwise. Is there anyone at MSE I could contact??

Thanks.

Hi Gwen

Sorry that you havent had a response from everyone, we do try and get everything answered within 1 week.

Can you send another email to the eevouchers address and myself, inlcuding your username, and I will ensure it is picked up today.

Sorry for the delay.

Thanks
Jade-Representing EE

eddyc1

Hi everyone! I'm in the same boat, how do I get help on this? I ordered my EE home broadband on 15/05/2014. It is now over 3 months since my broadband was connected. I've since emailed the [EMAIL="eevouchers@affiliatewindow.com"]eevouchers@affiliatewindow.com[/EMAIL] address 4 times but never had any response.

Seems ridiculous. Has anyone ever actually had a voucher?

EE

eddyc1 wrote: »

Hi everyone! I'm in the same boat, how do I get help on this? I ordered my EE home broadband on 15/05/2014. It is now over 3 months since my broadband was connected. I've since emailed the [EMAIL="eevouchers@affiliatewindow.com"]eevouchers@affiliatewindow.com[/EMAIL] address 4 times but never had any response.

Seems ridiculous. Has anyone ever actually had a voucher?

Hi Eddyc

Sorry that you havent had a response.

Please can you email me directly at jade.taylor@affiliatewindow.com, and include your username and that we have spoken on these forums, and I will get back to you today.

Thanks
Jade-Representing EE

eddyc1

EE wrote: »

Hi Eddyc

Sorry that you havent had a response.

Please can you email me directly at [EMAIL="jade.taylor@affiliatewindow.com"]jade.taylor@affiliatewindow.com[/EMAIL], and include your username and that we have spoken on these forums, and I will get back to you today.

Thanks
Jade-Representing EE

Thanks for the reply. I've sent you an email Jade.

EE

eddyc1 wrote: »

Thanks for the reply. I've sent you an email Jade.

Hi Eddyc

I have just seen your email and sent you a reply. We should hopefully have this sorted for you before the end of the day.

Thank you for your patience.
Jade- Representing EE

eddyc1

Hi Jade,

Thanks for your reply.

I've been told that my voucher should be with me at the beginning of October. I'll keep an eye out and post back if there is any issue.

gwen_19

Thanks for your reply Jade, email has just been sent to you.