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Amazon gift voucher with EE broadband
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Emailed Jade and [EMAIL="eevouchers@affiliatewindow.com"]eevouchers@affiliatewindow.com[/EMAIL] but no replies. MSE should stop promoting EE broadband as they are not honoring the offer. EE broadband is sooo slow that I am pulling my hair everyday and counting my months so that I can move to another provider.
EE broadband worst provider ever.
Hi drtapase
Sorry to hear you havent had a response. Is this still true?
If you havent heard back from me by Monday, please let me know and I will ask MSE to contact you directly.
Thanks
Jade- Representing EE“Official Company Representative
I am the official company representative of EE. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Sellurgranny wrote: »Same here, ordered EE Broadband via the MSE link offering £100 amazon voucher on 29.5.14. and no sign of the voucher. Have emailed the [EMAIL="eevouchers@affiliatewindow.com"]eevouchers@affiliatewindow.com[/EMAIL].
Customer service at the start of the contract was dire - I wont be staying with them after my contract ends - its appalling and very misleading.
MSE should take the offer down, as they clearly have reneged on their promise. Very misleading.
Hi
Have you still not had feedback from eevouchers yet? If not please contact me at jade.taylor@affiliatewindow.com and I can pass this on to one of the team directly.
Sorry for the delay.
Thanks
Jade- Representing EE“Official Company Representative
I am the official company representative of EE. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
sheenaweena wrote: »Here's the message I received from EE when I signed up for the Broadband deal advertised on MSE, through the link on Money Saving Expert's site. I was meant to get a £120 Amazon voucher, though I haven't even got 1 response from their affiliate window e-mail address, though I've written to them twice. Countless e-mails to EE customer service, a phone call at the start of my enquiries and nothing! So I've now posted a complaint on EE's 'community' page and tried to write to MSE's Sally, without success, as my message wouldn't go through. Suggestions (only kindly ones please) are welcome! THANKS!
Thanks for selecting to purchase EE Home Broadband. This offer is valid for any EE Home Broadband contract purchase and connection.
Please note the terms and conditions with this offer below:
The £120 Amazon.co.uk Gift Certificate is only available on an EE Home Broadband contract purchased through moneysavingexpert.com. It is not available for purchases made by telephone, post or in store.
Please use the link below to continue your purchase with EE Home Broadband (which I did, and heard back from them with a WELCOME) about 10 days later...
EE Home Broadband may withdraw the gift voucher where we determine, or reasonably believe the terms of the offer are being abused in any way.
The offer is only available to customers over the age of 18 and may be withdrawn or amended at any time.
If customer’s wish to purchase this as a gift for someone else, they would need to take the contract out in their name and not the recipients.
The gift certificate will only be paid on successfully connecting contracts and will be sent once a genuine application is validated by EE Home Broadband. A successfully connected contract is one where the customer has had an EE staff member fit and install their broadband, or they have installed the device themself.
This offer is only available to new customers.
Your gift certificate will be sent by Amazon.co.uk to the email address provided, within 3 months from connection and valid for a period of 10 years.
If you have any questions, please email [EMAIL="eevouchers@affiliatewindow.com"]eevouchers@affiliatewindow.com[/EMAIL]
Team EE
Hi Sheenaweena
I am sorry to hear you have been passed around between teams. The best people to contact are my team here at Affiliate Window. The address you will need to contact us on is eevouchers@affiliatewindow.com. I have seen in your threads that you have done this a few times, but with no pick up.
Please then email me directly at jade.taylor@affiliatewindow.com and I will ensure one of the team looks in to this.
As I mentioned I am sorry that you have had numerous issues recieveing your voucher and I hope to have this to you as soon as possible.
Thanks
Jade- Representing EE“Official Company Representative
I am the official company representative of EE. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Got my voucher today - thanks to Harry for help0
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Hi Jamielee
I am sorry to hear you have had issues. Have you still have no response from the eevouchers email address?
If not please contact me directly at jade.taylor@affiliatewindow.com and I will ensure one of my team picks this up.
Sorry for the delay
Thanks
Jade- Representing EE
I have already emailed you direct at least 4 times and have had no reply from you or any1 else!!!:mad:0 -
Hi drtapase
Sorry to hear you havent had a response. Is this still true?
If you havent heard back from me by Monday, please let me know and I will ask MSE to contact you directly.
Thanks
Jade- Representing EE
Hi Jade,
Its nearly 5pm on Monday 01/09/2014. As mentioned in your earlier post you have not contacted me yet. I will leave the case with you to sort out between yourself and MSE.
Asha
drtapase0 -
jamielee90 wrote: »I have already emailed you direct at least 4 times and have had no reply from you or any1 else!!!:mad:
Hi Jamielee
I am sorry you havent had a response, but all queries sent directly to jade.taylor@affiliatewindow.com were cleared on Friday.
I have asked MSE to contact you directly to provide me with your contact information so I can contact you.
Sorry for the issues
Thanks
Jade- Representing EE“Official Company Representative
I am the official company representative of EE. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Hi Jade,
Its nearly 5pm on Monday 01/09/2014. As mentioned in your earlier post you have not contacted me yet. I will leave the case with you to sort out between yourself and MSE.
Asha
drtapase
Hi Drtapase
Sorry that you havent had a response. All emailed were cleared on Friday at 4pm. If it was sent after this my colleague Molly will pick this up.
I have asked MSE to contact you directly to provide me with some of your contact information. I will then contact you to sort this out.
Sorry about the issues you have faced
Thanks
Jade- Representing EE“Official Company Representative
I am the official company representative of EE. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Hi Drtapase
Sorry that you havent had a response. All emailed were cleared on Friday at 4pm. If it was sent after this my colleague Molly will pick this up.
I have asked MSE to contact you directly to provide me with some of your contact information. I will then contact you to sort this out.
Sorry about the issues you have faced
Thanks
Jade- Representing EE
Thanks for the reply Jade.
MSE does not have my contact details.
I have not received any email / response last Friday evening.
You later said I will get a response by Monday evening that was yesterday, but I did not.
The last email I sent to you and eevouchers@affiliatewindow.com was on 27th August 2014.
Hope you can sort this out quickly or are you just going to print standard messages on this forum and not actually reply to our emails.
Atleast have the courtesy to acknowledge receipt of our email. I know you have received my emails as it has not bounced back.
Asha
drtapase0 -
Thanks for the reply Jade.
MSE does not have my contact details.
I have not received any email / response last Friday evening.
You later said I will get a response by Monday evening that was yesterday, but I did not.
The last email I sent to you and [EMAIL="eevouchers@affiliatewindow.com"]eevouchers@affiliatewindow.com[/EMAIL] was on 27th August 2014.
Hope you can sort this out quickly or are you just going to print standard messages on this forum and not actually reply to our emails.
Atleast have the courtesy to acknowledge receipt of our email. I know you have received my emails as it has not bounced back.
Asha
drtapase
Hi Drtapase
MSE will be contacting you privately to ask for your contact details that they can then provide to me.
Unfortuantely I am unable to search for your email within my system, as I do not have your email address. I have requested MSE ask you for this so then I can find your emails. All queries that came in from Friday have been cleared, hence why I am keen for MSE to get your details so I can contact you directly.
I do apologise for the issues you are facing. Please keep an eye on your member inbox for a note from MSE. As soon as I have this data back I can move this along for you.
Thanks
Jade- Representing EE“Official Company Representative
I am the official company representative of EE. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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