Talk talk increase prices....again!

zagfles

jbuchanangb wrote: »

And don't forget the 12 months advance line rental which saves about £5 per month WITHOUT committing to a new contract, start NOW before the price goes up, and every month, if you pay your bill by debit or credit card within 24 hours of the e-mail notifying you that it is ready, you get a 15% reduction. That has saved me about £3 per month for 5 months so far.

Just to add - make sure you get them to add the value line rental to your bill, rather than paying for it up front with a card, that way you can get the 15% speedy payment discount applied to the value line rental as well.

alkip

Today I've received the price rise e-mail and there is the 30 day option to leave without cost due to them increasing the price. I think I'l be doing some research this weekend as to who to switch to, plusnet were the best best option for me last time I did a trawl but if anyone has any recommendations for phone line, evening and weekend free calls and BB please feel free to shout them out :beer:

Doc_N

alkip wrote: »

Today I've received the price rise e-mail and there is the 30 day option to leave without cost due to them increasing the price. I think I'l be doing some research this weekend as to who to switch to, plusnet were the best best option for me last time I did a trawl but if anyone has any recommendations for phone line, evening and weekend free calls and BB please feel free to shout them out :beer:

Do a little research. Find the lowest price you can for what you need. Then call TalkTalk and see what they'll offer you. Chances are you'll end up with a better deal than you had before the increase.

Bamber19

Can anyone who has recently updated their account advise if the email you received afterwards was accurate? I've just updated the account at my parents house but the email received basically says they've moved to essentials evening and weekend for and the standard cost and that anytime calls have been removed. What was agreed via live chat was a lower price for Line rental, unlimited broadband and the anytime UK calls boost (named slightly different to what it was on their old package) I'm unable to check via "My Account" as it simply says there are recent changes and therefore nothing can be altered but the only thing selected in the background is which option is picked out of directory and ex-directory) Just wondering if this is likely to sort itself out over the next day or so or if it's going to need to be amended.

egrescrimp

Any changes to your services normally take 24 hours to complete, you won't see the agreed price changes until your bill is generated and you see any discounts they have applied.

Bamber19

I don't know how they manage, but they always do. Manage to mess it up that is. It seems the email was correct, contradicted what was agreed, but correct as to their intentions. A loyal customer phones up to change their package to the exact same services at a lower price based on loyalty and the fact that a new customer could get the same service cheaper, somehow despite what was agreed they manage to change it to a package that if it continued would see my monthly bills increase when I'm already overpaying. I'm now going through the rigmarole of speaking to someone who says they can sort it before passing me to someone else who says they can sort it then putting me on hold then ending the call

alkip

Doc_N wrote: »

Do a little research. Find the lowest price you can for what you need. Then call TalkTalk and see what they'll offer you. Chances are you'll end up with a better deal than you had before the increase.

Thanks Doc but I've mentioned earlier how disillusioned with TT I am, starting my research for a new provider tonight

Bamber19

I always give credit where it is due and tonight credit goes to Steve at customer loyalty in the UK who has cleared up this mess. Apparently what happened today was that a second line had been ordered when I believed we were discussing a renewal of the existing contract on the correct terms as agreed the previous night. So i was a little shocked when I spoke to the initial operator tonight when they told me this but they put me through to Steve who thankfully cancelled the new unwanted order in seconds and got to sorting out the mess on my existing package.

All appears sorted now. Not yet had the confirmation email through but I expect it will come.

silverbullit

I'm currently on essentials package (eve & weekends calls, no tv). Had an online chat with them saying i wanted to cancel. I asked if i could have the simplybroadband for £1.75p/m rather than £3.50p/m (plus £126 line rental). I don't really need a calls package.

But the sod said no. Instead, he was willing to offer the same essentials package I am on now for £2.25 p/m (plus £126 line rental), works out at £12.75 p/m. Not terrible I suppose. Plusnet is marginally better at £12.42 p/m after quidco cashback. I think I might just stay with TT.

stulaunch

So I've had my 30 window to cancel TalkTalk in an email.

Over the weekend joined BT, this morning I've had email from TT telling me i will be charged for any remaining months on my contract, about 12 months. Which will be billed.

I believe that it's just a standard generated email when someone cancels.

Question Is, do i cancel direct debit from TT and await bill, then argue from there if they try to charge me? Or do I have to call them and battle through there time consuming call centre? I have previously been promised things before by call staff and had long battles with them to honour.
I feel if they charge me a cancellation fee if will be difficult to get it paid back!