New Lloyds Club current account

GingerFurball_2

Lloyds_Bank wrote: »

Hi paul_liverpoolfc,

It does sound like a second current account has been opened for you as opposed to your original account being upgraded to Club Lloyds.

If you've not already done so, I'd recommend giving us a call on either 01733 347 007 or 0845 3000 000 for help with this (lines are open 24 hours a day). Alternatively, one of my colleagues at your local branch will also be able to assist.

Thanks,

Craig

And what would you like Telephone banking to do? Branch staff are the only ones who can resolve that issue immediately.

mary

MABLE wrote: »

Despite of meeting the criteria of 2 dd's and paying in £1,500 a month Lloyds charged me the Club fee of £5. It debited from my account today.

I phoned Lloyds and it would appear they have a problem with their system.

I suppose even the best banks like Lloyds cannot get things right all the time.

I have complied with their criteria but what I have found the last two occasions is that they put in £5 Club Lloyds Fee and then immediately below put "Club Lloyds waived" and credited back the same £5

GingerFurball_2

MABLE wrote: »

Despite of meeting the criteria of 2 dd's and paying in £1,500 a month Lloyds charged me the Club fee of £5. It debited from my account today.

I phoned Lloyds and it would appear they have a problem with their system.

I suppose even the best banks like Lloyds cannot get things right all the time.

My account has debited and the fee has been credited back into the account already.

innovate

mary wrote: »

I have complied with their criteria but what I have found the last two occasions is that they put in £5 Club Lloyds Fee and then immediately below put "Club Lloyds waived" and credited back the same £5

Same for me. I suppose it's quite good to see the charge on the monthly statements - that way you keep being reminded you need to do something to avoid it.

kar999

Lloyds_Bank wrote: »

Hi kar999,

Apologies for the inconvenience. Have you spoken with our Lifestyle Benefits team since you received the magazine? If so, are they dealing with it for you?

Thanks,

Craig

I spoke to the benefits team when I was notified by email that I would be receiving the wrong mag. I have then spoken to them again upon receiving the wrong mag in the post. They told me on both occasions that they were dealing with it. I also gave them my Hearst Publishing customer number which was on the magazine address label.

I'm going to give them the benefit of a few more days but if I get no response I will lodge yet another formal complaint and demand compensation for my wasted time and calls. That will be the third formal complaint since opening my Club account.

kar999

For those that are using, or planning to use when Vantage requires two DDs, Newcastle Building Society to set up Direct Debit funding, they are pulling this facility.

Removal of Direct Debit funding of savings accounts
A small number of accounts are funded by Direct Debit, where the customer provides the details of an account held with another financial institution and the Society then collects a requested amount from that nominated account.

As a result of the small number of accounts using this payment method and the improvements made to the faster payment system in recent years the Society will shortly be removing the option to fund savings accounts using Direct Debit.


In future, accounts can be funded by:

• Arranging an electronic payment from your bank (via faster payment, BACS or CHAPS) to your Newcastle account (your bank may charge for this);
• By asking your bank to set up a regular standing order from your nominated account; or
• Sending us a cheque by post (please do not send cash by post).

Lloyds_Bank

GingerFurball wrote: »

And what would you like Telephone banking to do? Branch staff are the only ones who can resolve that issue immediately.

Hi GingerFurball,

One of my colleagues at PhoneBank will be able to check paul_liverpoolfc's accounts to see what options are available as it may not be necessary to visit the branch. For example, if the original Vantage account is joint (and the new account sole), Vantage could be removed on the call and upgraded to Club Lloyds. paul_liverpoolfc could then decide on whether he wanted to do that and, if so, what he then wanted to do with the Club Lloyds account he opened online.

If it's something that can't be dealt with over the phone and needs to be dealt with through visiting a branch, PhoneBank will be able to make an appointment for that.

Thanks,

Craig

Archi_Bald

Lloyds_Bank wrote: »

For example, if the original Vantage account is joint (and the new account sole), Vantage could be removed on the call and upgraded to Club Lloyds. paul_liverpoolfc could then decide on whether he wanted to do that and, if so, what he then wanted to do with the Club Lloyds account he opened online.

Are you saying that a joint account can be turned into a sole account by one of the account holders phoning for an upgrade? Have I misunderstood?

EDIT: crikey, yes, Lloyds do allow each of the account holders to close a joint account.
http://www.lloydsbank.com/assets/media/pdfs/banking_with_us/personal_banking_terms_and_conditions_from14August2013.pdf, clause 12.1

Lloyds_Bank

kar999 wrote: »

I spoke to the benefits team when I was notified by email that I would be receiving the wrong mag. I have then spoken to them again upon receiving the wrong mag in the post. They told me on both occasions that they were dealing with it. I also gave them my Hearst Publishing customer number which was on the magazine address label.

I'm going to give them the benefit of a few more days but if I get no response I will lodge yet another formal complaint and demand compensation for my wasted time and calls. That will be the third formal complaint since opening my Club account.

Sorry to hear that, kar999. If you decide it's necessary to make a complaint, you can do that using the details I've provided below:

By phone - 01733 462 224 or 0845 303 0303
In writing - Club Lloyds Lifestyle Benefits, PO Box 61, Tring, Hertfordshire, HP23 5QZ
By email - [EMAIL="enquiries@clublloyds.com"]enquiries@clublloyds.com[/EMAIL]

Thanks,

Craig

Lloyds_Bank

Archi_Bald wrote: »

Are you saying that a joint account can be turned into a sole account by one of the account holders phoning for an upgrade? Have I misunderstood?

Hi Archi Bald,

I was giving an example that if their new Club Lloyds account is sole and the old Vantage account is joint, if paul_liverpoolfc wished, that joint Vantage account could be changed to Club Lloyds (it'd still be in joint names). That's because customers can have a Club Lloyds account in their sole name and one in joint names.

Thanks,

Craig