Add your feedback on energy supplier Extra Energy

AbbieCadabra

crikey! "i'm sorry..." copy & paste is on fire with EE rep

shame you aren't in a position to actually give out any info on here instead of just getting people to email, ie. what the heck is actually going on at EE??

extraenergy

Onbudsman wrote: »

You are not alone im afraid.
Unfortunatley the EE reps have also gone into hiding on this forum as they cannot hold back the facts being brought up by their customers.

Excuses include what you have mentioned above.
EE is passing the buck to zee Germans on excuse number 3 in the excuse book.

The last excuse to me was that they only legally have to bill once per year. I was told 6 monthly when 2 months in contract.

EE stalling for time I call it......

I’m sorry about your billing problems. If you can email me your name, account details, contact details and MSE name to [EMAIL="blogresponse@extraenergy.com"]blogresponse@extraenergy.com[/EMAIL] I will look into this for you. Please quote MoneySavingsExpert.Com in the subject field.

fussypensioner

AbbieCadabra wrote: »

crikey! "i'm sorry..." copy & paste is on fire with EE rep

shame you aren't in a position to actually give out any info on here instead of just getting people to email, ie. what the heck is actually going on at EE??

Like I said in my last post - Germany Calling!!

dld2s

OI! EE Rep, I hope all these folk you are responding to arent jumping the queue in front of me, going by the amount of time I have been in touch with your company and how long it takes your company to respond to anything (if at all) I must have been at least 349,800th in line, now i'll probably get put back to 350k place if you put all these folk in front of me!
:rotfl:

Onbudsman

Nope, I didnt think I was going to get a phone call today. :mad:

I was optimistic but held out hope. I was promised and I confirmed the 7th several times after pointing out the 3rd was a Bank holiday.

I have been lied too and simply fobbed off by EE customer services.

Seems the reps are back in town.

Shame they do not want a discussion or at least offer some information to their poor little customers.

Onbudsman

dld2s wrote: »

OI! EE Rep, I hope all these folk you are responding to arent jumping the queue in front of me, going by the amount of time I have been in touch with your company and how long it takes your company to respond to anything (if at all) I must have been at least 349,800th in line, now i'll probably get put back to 350k place if you put all these folk in front of me!
:rotfl:

Dont worry, even with the reps on here it seems they too struggle to accomplish what they desire no matter how hard they try.

EE simply dont have the systems in place!

fussypensioner

Its OK I think they have gone now.

Onbudsman

fussypensioner wrote: »

Its OK I think they have gone now.

It certainly wasnt a computerised response, it was all done manually.
:rotfl:

You either annoyed them or I did lol. Maybe the finance director did not want his inbox filling with rabid customers moaning at ever little things.

Snowbelle

extraenergy wrote: »

I’m sorry about to hear that you have not received your call back . If you canemail me your name, account details, contact details and MSE name to [EMAIL="blogresponse@extraenergy.com"]blogresponse@extraenergy.com[/EMAIL] Iwill look into this for you.

Not sure I want to hand over all my details to a forum rep.

Biggles

fussypensioner wrote: »

"He became the managing director of ExtraEnergie GmbH. Since then, he has been developing the profitable energy segment, gained a successful foothold in new markets and sustainably improved customer satisfaction and service quality ".

We are not getting results from contacting head Office here. He is M.D and as such responsible for the mess the company is in, he "gained successful foothold in new markets" which probably means the UK. The bills are, apparently, generated in Germany and then checked over in the UK and they are usually wrong - apparently. it would do no harm for him to know what we all think of them. Or maybe when he reads all the bad publicity he will speak to Jo what's her name in the UK. Always aim for the top dog, it got me compensation from a well known Bank once.

Yeah, yeah, sure. But all I was meaning was - Why would the German for 'Smith' trigger the censoring software?? Rhyming slang or something?