Add your feedback on energy supplier Extra Energy

extraenergy

andy1c wrote: »

has anyone got an email address for these cowboys?
i left above a month ago
i contacted their accounts dept and emailed via their website over 2 weeks ago Hence no copy of this email.

no return phone call, no reply to my email,
they have nearly £800 of my money i just want a final bill,

I’m sorry about your final bill. If you canemail me your name, account details, contact details and MSE name to [EMAIL="billing@extraenergy.com"]blogresponse@extraenergy.com[/EMAIL] Iwill look into this for you. Please state MoneySavingExpert.Com in the subject text of your email.

extraenergy

Bigwigg wrote: »

Well still no bill for me or the £12 credited back to me which was promised last week - I have started to make a fuss about this company - tweeted Martin but he said they can't take them off the Energy Club. I've asked if they can put a warning on about them like they have with other companies - however according to them the feedback is still too 'limited' for them to do this.


Does this thread look limited to anyone else??!!
The more people that tweet them or raise the issue with them the better - people trust the energy club as it has Martin's branding on it - they have no idea when switching to EE what they are getting themselves into.

I’m sorry about the billing issues you have had. If you canemail me your name, account details, contact details and MSE name to [EMAIL="blogresponse@extraenergy.com"]blogresponse@extraenergy.com[/EMAIL] I will lookinto this for you. Please quote MoneySavingsExpert.Com in the subject field.

extraenergy

chas1999 wrote: »

I'm afraid you're in for a long wait. You even might not get anything. I've been waiting over over 3 months for my refund. Others here left in November and are still waiting.

I've spent hours on phone calls, emails and eventually a complaint to the ombudsman but there's no sign of my money. All I get is ignored, lied to and false promises.

My account shows £600 in credit but they can't produce bills. The real amount is just over £200.

I’m sorry about your billing problems. If you canemail me your name, account details, contact details and MSE name to [EMAIL="blogresponse@extraenergy.com"]blogresponse@extraenergy.com[/EMAIL] I will lookinto this for you. Please quote MoneySavingsExpert.Com in the subject field.

extraenergy

edward123 wrote: »

I switched from EE 26/3. I am in debit to the tune of £49. My next DD with them is 16/4 when it will mean I will be in credit to the tune of £24. But with exit fees will be in debit. But if I do not get a final bill before my would-be next DD date with them, namely 16/5, I will certainly cancel the DD mandate because if they took the usual amount I will be in credit....and as I would have left them by 8 weeks I do not want that. Opinions any one?

I’m sorry about your billing problems. If you can email me your name, account details, contact details and MSE name to [EMAIL="blogresponse@extraenergy.com"]blogresponse@extraenergy.com[/EMAIL] I will look into this for you. Please quote MoneySavingsExpert.Com in the subject field.

extraenergy

fussypensioner wrote: »

Well spotted!

I’m sorry about your billing problems. If you can email me your name, account details, contact details and MSE name to [EMAIL="blogresponse@extraenergy.com"]blogresponse@extraenergy.com[/EMAIL] I will look into this for you. Please quote MoneySavingsExpert.Com in the subject field.

extraenergy

gold167 wrote: »

I have been having similar issues to everyone else with this company ExtraEnergy as signed up to them last year
Submitted meter readings to EE in February 2015, emailed them asking for a bill. I am £500 in credit and am under contract until Sept 2015
Then decided to do research which brought me here
I cancelled my direct debit and low and behold received an email stating this:

Emailed them back saying no bill no pay lets see what happens

I’m sorry about your billing problems. If you can email me your name, account details, contact details and MSE name to [EMAIL="blogresponse@extraenergy.com"]blogresponse@extraenergy.com[/EMAIL] I will look into this for you. Please quote MoneySavingsExpert.Com in the subject field.

extraenergy

Maxwell007 wrote: »

It's now 6months to the day, I will give ee 4 weeks to produce my bill and lower my dd, otherwise I'm off, plain and simple . . ., I will keep you posted, wish me luck loo0l

I’m sorry about your billing problems. If you can email me your name, account details, contact details and MSE name to [EMAIL="blogresponse@extraenergy.com"]blogresponse@extraenergy.com[/EMAIL] I will look into this for you. Please quote MoneySavingsExpert.Com in the subject field.

extraenergy

MEMBER02 wrote: »

gold167 wrote: »

I have been having similar issues to everyone else with this company ExtraEnergy as signed up to them last year
Submitted meter readings to EE in February 2015, emailed them asking for a bill. I am £500 in credit and am under contract until Sept 2015
Then decided to do research which brought me here
I cancelled my direct debit and low and behold received an email stating this:

Emailed them back saying no bill no pay lets see what happens[/QUOTE
I got that email too the other day and low and behold ee have not supplied me any energy since 28/12/14!!!

I’m sorry about your billing problems. If you can email me your name, account details, contact details and MSE name to [EMAIL="blogresponse@extraenergy.com"]blogresponse@extraenergy.com[/EMAIL] I will look into this for you. Please quote MoneySavingsExpert.Com in the subject field.

extraenergy

Snowbelle wrote: »

I contacted them this morning to ask how they had calculated my new DD even though I am leaving very soon. The guy had absolutely no clue what he was talking about and went on to explain the bill to me - I had to stop him and say that wasn't what I had asked. He ended up putting me through to a senior advisor who said it was based on my last years consumption plus the debit I now have divided by 12, however I already knew this and pointed out that the new DD was £30 more than this so how do they justify this? She said she would need to email another department to find out and they would contact me after the bank holidays. I am expecting my next DD to be taken before they resolve this. I told her I have not agreed to the new amount and because of the bank holidays they should not be taking this new amount yet as they have not given my 10 working days notice. Waiting now to see what they take.

I’m sorry about your billing problems. If you can email me your name, account details, contact details and MSE name to [EMAIL="blogresponse@extraenergy.com"]blogresponse@extraenergy.com[/EMAIL] I will look into this for you. Please quote MoneySavingsExpert.Com in the subject field.

extraenergy

Stejmac wrote: »

Disgraceful company - Moved house and been waiting 4 months now for final bill.. Account is >£400 in credit but they wont reply to any emails...
when I phone them they blame the 'Germans' as they have to work the bill out..! they return no call despite promising to do so...
customer service is bad at its best.. switch to this supplier at your peril..!

I’m sorry about your final billing problems. If you can email me your name, account details, contact details and MSE name to [EMAIL="blogresponse@extraenergy.com"]blogresponse@extraenergy.com[/EMAIL] I will look into this for you. Please quote MoneySavingsExpert.Com in the subject field.