Barclaycard World MasterCard (Ex Egg Money) Being Replaced with Amex + Visa Combo

Chino

PeacefulWaters wrote: »

Is this a problem anybody else has had?

I had the opposite problem with the first Amex card they sent me - it worked for contactless transactions but not for chip & PIN or online transactions.

tiredofpoorservice

The saga continues. Received (far later than everyone else, it seems) the 2 new cards and this month's statement. No cashback, either for last month (spend: over £6000!) or for the year (several hundred pounds). Another complaint sent. Received a letter saying that they would resolve the complaint by mid-August but I don't understand - judging from the message board this would seem to be a known problem. Anything less than a(nother) £50 bung will be considered a disappointment. Their total uselessness is beyond belief.

It will be highly inconvenient because I was hoping to use the cashback to offset this month's bill and then tell them to shove their new cards up their new T&Cs but now it looks like I will have to spend the cashback (and, hopefully, compensation) next month.


TOPS

planteria

2gorgeousgirls wrote: »

Was on the high 5 account until yesterday and that was the card showing on line. Today I log into my statement to find I am now on the new two card account even though I have not received the cards!

Anyway I have not been credited with any cashback this month and cashback already accrued has disappeared. Sent email as I want to keep a paper trail in case of complaint.

Will I get my cashback? Time will tell.

I wasn't keen when they send me the info on the two cards as I have tried AMEX before and found it was very limited. Methinks its time to look elsewhere.

the new pair of cards started appearing online for me several weeks ago, but i have just continued using the Hi5 card. yes, you will get your cashback. but you might have to battle a bit to do so.
i was always using it as a back up to Amex. a 'proper' Amex card is preferable to any of the dual-branded ones, imo.

reclusive46

PeacefulWaters wrote: »

I seem to be unable to use contactless on the two cards they've sent me.

Is this a problem anybody else has had?

One thing to say is that Amex contactless doesn't always work even if the merchant accepts Amex. It works at almost all small merchants who accept Amex but some large chains like WHSMITH and Weatherspoons can't take Amex via contactless.

geriatrix1

Received email to say reply to my message (about disappearance of cashback details) has been updated. Go to log in to site. Find entire Barclaycard site is down! What is going on with these people ?

planteria

yes, whole site is down:doh:

Froggitt

The very nice lady who was dealing with my complaint, didn't have access to all the other complaints I had made, which had been sitting there going nowhere. Not exactly 360 view of the customer.......maybe 45 degree view......

planteria

barclaycard.co.uk is showing me:

"Cashback balance for your latest statement
£18.68
Amex
£0.00
Visa
£18.68
Your cashback balance
£1207.51
Amex
£1188.83
Visa
£18.68"

but i have only spent on the original Visa...i haven't received the new ones. i hope that it shows that total on the paper copy which should arrive in the next 3 or 4 days.

Milarky

Good. It looks like historic cashback earned shows once more with the first completed month of the new style card.

Does the 18.68 on Visa correspond to a rate of 2%, 1% or 1/2%?

BTW, by not receiving your two replacement cards before account migration you may be entitled to claim a goodwill payment (It's what I did and my cards actually arrived a day or so later anyway)

(Amex works at Paypoint I have found also.)

planteria

good point Milarky. replacement cards still haven't arrived, and my Hi5 is still working, so i am going to crack on with it until it is pulled or splits:A