Barclaycard World MasterCard (Ex Egg Money) Being Replaced with Amex + Visa Combo

OverlandLandy

APM74 wrote: »

Barclaycard are a bit funny with some retailers in my experience - another example is pay at pump transactions. I was told by my local morrisons that barclaycard will not process pay at pump transactions at all and subsequently the card is declined - in this instance it was one of the nuances of Barclaycard.
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sounds like hokum.. I always use pay at pump and have never had my Barclaycard (the old one) declined...

Jesthar

Thanks to everyone who posted about the compensation offers, just put in a complaint to them as a former Egg Money customer, let's see if the come back with anything decent

APM74

Well it was more fool them - I just stopped using them!

ic

APM74 wrote: »

Barclaycard are a bit funny with some retailers in my experience - another example is pay at pump transactions. I was told by my local morrisons that barclaycard will not process pay at pump transactions at all and subsequently the card is declined - in this instance it was one of the nuances of Barclaycard.

I had this trouble for about a month when my card converted from Egg to Barclaycard. It was certainly nothing permanent.

littlemissbossy

ic wrote: »

I had this trouble for about a month when my card converted from Egg to Barclaycard. It was certainly nothing permanent.

I tried to use my new Amex card at Tesco pay at pump and it didn't work, I'll perhaps try again next time.

King_Of_Fools

Has anybody else who lost their cashback got it back yet?

I got the following reply from Barclaycard two weeks ago but have not heard anything since:

Barclaycard wrote:

We have recently become aware of this issue and an investigation is currently on-going to determine the cause of this error. The account details are not available online during the account transfer to your new product for a short time. Please be assured that your account details can be viewed again after this period has elapsed and you will be able to view your cash back earned via "Your Cashback" tab under card summary page online and we will also get back to you with an update shortly.

I do not have a "Your Cashback" tab under the card summary page. Does anybody else have one?

DesG

No cashback tab for me either.

donglemouse

littlemissbossy wrote: »

I tried to use my new Amex card at Tesco pay at pump and it didn't work, I'll perhaps try again next time.

same problem here

kforshaw

My Amex one works ok at the tills in store, maybe its just the petrol side? (Tesco I mean)

cautiousjon

King_Of_Fools wrote: »

Has anybody else who lost their cashback got it back yet?

I got the following reply from Barclaycard two weeks ago but have not heard anything since:

I do not have a "Your Cashback" tab under the card summary page. Does anybody else have one?

I just have a 'Your cashback summary' area under 'Your statements' and it still shows £0.00. A nice CS rep gave me my accrued cashback as a 'goodwill payment' a few weeks ago when I made a complaint, so I'm hopeful that when the site does show the cashback, I'll be able to claim the cashback (again) through the normal cashback procedure.