Barclaycard World MasterCard (Ex Egg Money) Being Replaced with Amex + Visa Combo

kirkbyinfurnesslad_2

I think I might ask for that to:)

Hooloovoo

cautiousjon wrote: »

I just made a strongly worded, but courteous complaint via secure message. Does Barclaycard usually reply within the quoted 24 hour response time?

They normally reply much quicker.

You'll most likely have a reply today.

[Deleted User]

After reading this thread decided to pop in a complaint too...


Cheers Guys

ceminem

I made an email complaint on the change (I have a Hi5 card) and they replied and gave me a £50 credit. Going to push for the 6 months double cashback as well.

kforshaw

"In this scenario, we do have an offer on the account where we can offer you double the rate of cash back for 6 months on any purchases made on your new cards (excludes cash withdrawals).This means for the first 6 months, you'll earn 2% cash back on your AMEX card, and 1% cash back on your Visa card. There is no limit to the amount of cash back you can earn during this period. After 6 months, the cash back rate will revert to 1% cash back on your AMEX card, and 0.5% cash back on your Visa card.

Also I can offer you a credit of £30.00 on your Barclaycard account as a valued customer to compensate for the insurances which you will lose."

I'm happy with that. In six months I'll look about for better cashback rates.

Cheers for the grumbling heads up

And also I only messaged at 1am this morning. I have missed two phonecalls though (and a voicemail) but I've accepted that offer,

mrchagle

I accecpted £20 but by the looks of it I should have pushed for me. They then closed the complaint.

Should I email again... and try for me, even if it's double cash back...?

dbarcl10

I wasn't particularly happy with the changes to my Barclaycard World account, but I never thought of complaining until I saw this thread. I've had the account since around 2002 (previously Egg then Egg Money). I've just sent them a message saying I'm not happy with the lower cashback rates and the extended warranty/insurance products being removed.

Anything I get offered will be a bonus. I don't use the card as often now anyway as supermarket, petrol and department stores go on my 123 credit card, which accounts for the majority of my depend lately.

kirkbyinfurnesslad_2

yay!, have to say feel have done rather well out of this


Thanks for your message.

I can confirm that we have activated the dual cashback offer on your account.


double rate of cash back for 6 months on any purchases made on your new cards (excludes cash withdrawals)
This means for the first 6 months, you'll earn 2% cashback on your AMEX card, and 1% cashback on your Visa card
There is no limit to the amount of cashback you can earn during this period
After 6 months, the cashback rate will revert to 1% cashback on your AMEX card, and 0.5% cashback on your Visa card
New cards will be issued on your May statement date, please allow up to 5 working days for receipt

So thats double cash back and £50

Gambler

planteria wrote: »

yes.

and you haven't lost what they originally offered, Gambler. i would speak to them and assume that that part is already agreed.

I couldn't speak to them while I was at work and have only just sat down after a long day. I replied via secure message the double cashback has been added to my account for 6 months but no goodwill gesture.

planteria

Gambler wrote: »

I couldn't speak to them while I was at work and have only just sat down after a long day. I replied via secure message the double cashback has been added to my account for 6 months but no goodwill gesture.

ok, good. push them for the goodwill gesture too:A

i shall be going back to them again in a few weeks time.