Shops closing early and locking the doors!

duchy

That's a really odd way to do things ......so if you finished a call at 3 mins after your end time ....you couldn't log out for another 26 minutes ? So you sat doing nothing or you took another call and "risked" rolling over another half an hour ?

The company presumably didn't employ any staff who had buses to catch or families to go home to ? Hopefully by now someone has pointed out what they "asked" was not lawful or they've got themselves better IT !!

I have a regular shift that ends at 11pm -it is amazing how the last call is often someone a bit "confused" who takes ten minutes to ask a really straightforward question !! (No skin off my nose-I get paid for it-and I telecommute.) Yet other customers will call far earlier in the evening and apologise for calling so late -I guess some people are just naturally considerate of others and polite and others are not.

marliepanda

ScarletMarble wrote: »

But my employer was fair as gave us lieu time every 2 months of all these 20 mins here, 10 mins, there. I remember one time, I had 2.5 days lieu.

I never once terminated a call because it was past my finishing time..

I imagine the first bit of the quote had a big impact on the second part :P

And Duchy I think they mean they had to take calls right up until 1 min before they were meant to leave, not that those were the only times you could leave if working after a shift ended? Surely?

marywooyeah

duchy wrote: »

That's a really odd way to do things ......so if you finished a call at 3 mins after your end time ....you couldn't log out for another 26 minutes ? So you sat doing nothing or you took another call and "risked" rolling over another half an hour ?

The company presumably didn't employ any staff who had buses to catch or families to go home to ? Hopefully by now someone has pointed out what they "asked" was not lawful or they've got themselves better IT !!
.

I think they meant that if their shift finished at 6pm, they weren't allowed to log out any earlier than 5:59pm, which meant that call could come through at 5:59pm and last for however long and make them late home.

System

On one occasion I needed to get home on time as the taxi was picking me and then partner up for the airport about 30-40 mins after I got home. At 2 mins before the shift ended, I had a call, I lied that my system crashed and transferred the customer to another call centre.

A colleague when she finished at the end of the closing of the line to customers was stil there 40 mins after everyone went home!! Because of this customer being bloody awkward and phoning us the final minute, my colleague's team leader, an IT worker and a member of security had to stay behind as well!

System

The thing is the regular customers that come in at 3:45pm on Sundays have not learnt their lesson of getting early.

The lights dim down at that time and depts like the bakery have ran out of certain items.

One of the regulars that do this are a retired a couple that live opposite the entrance. They have no reason to do this. Can even see the opening hours from their lounge window.

Helix

I'm sure there are some people who get a kick out of doing it. When I worked in Sainsburys we closed at 8 and the same guy would always come in about 10 mins before closing and he would always be the one we needed to hurry up come 8pm. This was everyday Mon-Fri, I used to think fair enough maybe thats just when he finishes work.

Then I had a few weeks where I had a Sunday shift and he did the same thing then when we closed at 4pm.

marliepanda

This also has an impact on shops stopping the 'mega final reductions' as it created too much work, as people would hang about until the 10p stickers came out (often requesting stickers to be put on shopping already in their trolley, erm nope!) and would loiter about for things to go cheap then rush to the till at closing time when they realised that was as cheap as it was getting.
When I left retail we had stopped doing final reductions as financially it wasn't viable, plus it was flipping annoying!

apesxx

I used to work on a counter making pizzas to order. We always used to shut the counter at 7.30 to clean down as we all finished at 8. We would always get one customer that came at 7.55 demanding we make them a pizza and then off they went to get a manager who would always make us do it! So 10 mins to heat the wrapper up plus cleaning down again afterwards and the other 10 customers that see us do it and want theirs making too and it's easily 8.30pm plus when we got out of there!

Just ask yourself one question, if the shoe was on the other foot and you had to stay half an hour- 1 hour past your finishing time on a sat evening or you have plans right after work? Would you be happy about it? Thought not!
There are times when we have to stay behind for in avoidable reasons but it takes the biscuit when it's because someone has left it until 5 minutes before the store shuts to do there shopping!

prowla

apesxx wrote: »

I used to work on a counter making pizzas to order. We always used to shut the counter at 7.30 to clean down as we all finished at 8. We would always get one customer that came at 7.55 demanding we make them a pizza and then off they went to get a manager who would always make us do it! So 10 mins to heat the wrapper up plus cleaning down again afterwards and the other 10 customers that see us do it and want theirs making too and it's easily 8.30pm plus when we got out of there!

Just ask yourself one question, if the shoe was on the other foot and you had to stay half an hour- 1 hour past your finishing time on a sat evening or you have plans right after work? Would you be happy about it? Thought not!
There are times when we have to stay behind for in avoidable reasons but it takes the biscuit when it's because someone has left it until 5 minutes before the store shuts to do there shopping!

As I commented earlier, the shop should be open for its published times, and the staff should be paid for the time they are expected to work.

Gordon_Hose

apesxx wrote: »

I used to work on a counter making pizzas to order. We always used to shut the counter at 7.30 to clean down as we all finished at 8. We would always get one customer that came at 7.55 demanding we make them a pizza and then off they went to get a manager who would always make us do it! So 10 mins to heat the wrapper up plus cleaning down again afterwards and the other 10 customers that see us do it and want theirs making too and it's easily 8.30pm plus when we got out of there!

Just ask yourself one question, if the shoe was on the other foot and you had to stay half an hour- 1 hour past your finishing time on a sat evening or you have plans right after work? Would you be happy about it? Thought not!
There are times when we have to stay behind for in avoidable reasons but it takes the biscuit when it's because someone has left it until 5 minutes before the store shuts to do there shopping!

I regularly work half an hour/an hour unpaid overtime. It's better than the alternative.