I am a Customer Relations Manager from Norwich Union

[Deleted User]

jem16 wrote: »

Similar story to mine I'm afraid.

My younger son had car insurance with NU from age 17. The only strange thing I found at the time was that they did not see a pass on the Institute of Advanced Motorists test as better than Pass Plus.

However he moved away last September when he found his renewal quote even with an extra year's NCB was much higher than the year before. Even an online quote was no cheaper.(which it usually was).

Ended up with insurance elsewhere for nearly £400 cheaper.

Again, thank you for your comments, I will make sure these all get passed on to the correct teams.
Thank you
Becca

Wyndham

Hmmm.... interesting thread, but Becca you don't really seem to have said much yet!

Are you REALLY approved by the forum team. I only ask as it doesn't quite seem to fit with Martin's vision of the site....

[Deleted User]

Wyndham wrote: »

Hmmm.... interesting thread, but Becca you don't really seem to have said much yet!

Are you REALLY approved by the forum team. I only ask as it doesn't quite seem to fit with Martin's vision of the site....

hi Wyndham
I understand your misgivings, I've been in conversation with the forum team and have been approved to post as a rep of NU.

As for not saying much, I'm not here to advertise or push NU products, merely to answer questions as and when they come up, I've also been in contact with people by email. Hope this puts your mind at ease

Becca

[Deleted User]

easynotec3 wrote: »

Hi becca,

For more info, ours is a commercial scheme with claims handled in Southend

easynotec3
I haven't forgotten you I promise! i'm trying to get in touch with someone in Southend who can answer this question for you!

Becca

[Deleted User]

DesperatefromBtn. wrote: »

Hi Beccus - I wonder if you could give us any statistics on PPI - especially concerning succesfull claims - LOL ie are there any. In common with a lot of people I have issues surrounding this.
Many thanks for any help you are able to give.

Hi
I can't give a set figure for the number of successful claims, however I can tell you that in 2006 we paid out over £200million in PPI claims.

I hope this helps?

Becca

mattymoo

beccus wrote: »

Hi
I can't give a set figure for the number of successful claims, however I can tell you that in 2006 we paid out over £200million in PPI claims.

I hope this helps?

Becca

But that figure is meaningless without the premium income figure as well. That way we could see the loss ratio although I suspect NU will not wish to disclose that.

[Deleted User]

We're getting away from my realm of knowledge I'm afraid. I'll see what else I can find out on this subject.
In the meantime keep your questions coming!

1jim

I would suggest that the claims team at NU use the same computer system as customer services....

I have a car insurance policy through the post office, underwritten by NU, some one hit my car the other day, call the post office claims line, give the details to the Post office who put me through to the NU claims line, I now am told that my Post Office Policy number is different to the NU one so need to go back to the post office as I am supposed to know that its a different policy number, anyway return phonecall to NU with the new policy number only be told they could have searched on reg number, give all the details again and they will send someone out to assess the car but that the excess will be £250, no I say the policy excess is £0, its here on my documents, I am told to check them again as there is definatly a £250 excess and to take it up with post office, call PO who confirm no excess, PO call NU who cant do anything for 48hrs as the claims computer wont update customer services computer, anyway lots of phone calls later got everyone to confirm no excess payable, the NU customer services person said that the claims team do not have access to individual policies so they just say everyone has a £250 excess and then they leave the customer to sort it out later!

[Deleted User]

1jim wrote: »

I would suggest that the claims team at NU use the same computer system as customer services....

I have a car insurance policy through the post office, underwritten by NU, some one hit my car the other day, call the post office claims line, give the details to the Post office who put me through to the NU claims line, I now am told that my Post Office Policy number is different to the NU one so need to go back to the post office as I am supposed to know that its a different policy number, anyway return phonecall to NU with the new policy number only be told they could have searched on reg number, give all the details again and they will send someone out to assess the car but that the excess will be £250, no I say the policy excess is £0, its here on my documents, I am told to check them again as there is definatly a £250 excess and to take it up with post office, call PO who confirm no excess, PO call NU who cant do anything for 48hrs as the claims computer wont update customer services computer, anyway lots of phone calls later got everyone to confirm no excess payable, the NU customer services person said that the claims team do not have access to individual policies so they just say everyone has a £250 excess and then they leave the customer to sort it out later!

hi
I'm sorry you've had all these problems, I'll need a little more information, such as a policy number, but if you'd like to email me on [EMAIL="rebecca.sibley@norwich-union.co.uk"]rebecca.sibley@norwich-union.co.uk[/EMAIL] I'd be very happy to look into this on your behalf.

Becca

jawa1

I am with NU and about to move house, will they cover both houses during the exchange period?