EE.T-Mob.Orange. Change T&C From 26th March 2014

50Twuncle

I would like to see EVERYONE who as benefitted from Randomcurves hard work THANKNG HIM !!
Over 54000 people have viewed the thead -yet RC has only 417 "Thanks" against his name !!

GolfBravo

RC, I actually feel obliged to send you one of this.

Not a picture, a real one.

jakethepeguk

Here here 50T, the amount of time RC has invested for us all deserves all the praise in the world.
I know RC, will say he just wants to bring justice to the unscrupulous ways of the mobile networks, but thanks costs nothing.
Get Clicking People!

Bimmermad

50Twuncle wrote: »

I would like to see EVERYONE who as benefitted from Randomcurves hard work THANKNG HIM !!
Over 54000 people have viewed the thead -yet RC has only 417 "Thanks" against his name !!

I have personally thanked RC for all his advice and guidance. This is the first time i have ever won compensation or a claim

andrewmp

Sunnyhaze wrote: »

Still waiting on a decision for mine. But I know I won't get the £100 compensation because I accidentally forgot to put it in. Slightly annoyed, but never mind.

Did you have to ask for compensation? I thought they might just reward it.

Sunnyhaze

As far as I know, you request it on the CISAS application. I forgot to request it. Kicking myself over it now.

andrewmp

Sunnyhaze wrote: »

As far as I know, you request it on the CISAS application. I forgot to request it. Kicking myself over it now.

I didn't request it and i've got two contracts. It seems a bit daft that you'd have to ask for it really, how would you know to ask?

They have until the 11th to reply to my claim. Will they still try to defend it, or will they just admit it then?

Sunnyhaze

I can't see that I would get any...

But on the application pack it does say the adjudicator can decide whether to award compensation if the company hasn't followed the correct procedures, etc.

It will be interesting to see, when I get my decision. If they don't award it, should I ask about it before I accept the decision?

RandomCurve

andrewmp wrote: »

I didn't request it and i've got two contracts. It seems a bit daft that you'd have to ask for it really, how would you know to ask?

They have until the 11th to reply to my claim. Will they still try to defend it, or will they just admit it then?

Sorry guys but CISAS will only award what has been asked for (maximum) so you have missed out.


EE will defend the case and continue to end the same emails to everyone who has yet to reach the CISAS stage. They know they have lost, but will do everything to try and put you off continuing with the case. That is the beast you are dealing with.

markagm

Spoke to Orange today, as I've not received a text or letter saying my terms were changing. My contract is from June 2013. She advised that terms have already changed and I have to agree to them. When I said she needed to give notice to change terms, she said that they would send out a text or letter giving me notice that my terms are going to change.
She told me that the terms don't actually change until May 24, even though at the beginning of the conversation she said they changed in March.

So because I never received notice that my terms were changing, can I cancel my contract, as I don't want to agree to the new terms???

She said that the new terms are better for the customer and I quote "under old terms, we could increase prices whenever and you couldn't do anything about it. Now if we increase prices above RPI you can now cancel, and we will be increasing prices every year in March by RPI".

Any thoughts people?!