EE.T-Mob.Orange. Change T&C From 26th March 2014

g6jns_2

RandomCurve wrote: »

As a side issue - and a little vindictive of me but....


...Now EE have admitted in their defence that the price variation clause was not compliant with the UTCCRs, you could (if you have had a previous price increase) write to them and request that they refund all sums taken over and above the originally agreed core subscription contract price - and ask for a deadlock reference if they disagree.


A few extra pounds for you, but it will start to scare them!!!

Not vindictive at all! One point you might make in your SCT template is that if the claimant is a private individual they have the right to have the case heard at their local court even if the started the action via Money claim on line. At the risk of being accused of pedantry the Small Claims Court does not exist. The proper title is the Small Claims Track That offers claims under £5,000 to be dealt with more informally and at much lower cost. Justice.gov.uk has more details.

Regards Peter

jordi20012002

baldyj wrote: »

Start on post #744 (rejecting t&c route). After you have sent the first email, visit post #800 (rejecting price rise route) and send an email described in it. Then concentrate on the t&c route, if you are unsuccessful you can pick up the price rise route again.

Thanks for your help, I have sent the initial email and will await a response and report back what has been said. I do think its kind of ridiculous for them to think they can enforce these costs upon people after agreeing to a contract.

Thanks again

Nodding_Donkey

Maddy2k11 wrote: »

Thanks to everyone that has a look over the response I got. I think the next step for me will be pursuing the small claims court as quickly as possible. I do have a couple of questions if some people wouldn't mind answering them:

In regards to a letter of intent, should I simply inform the executive office via email of my decision to pursue the case at the small claims court, explaining my thoughts using the previous templates and arguments?

From this then, I should formalize my case with the SCC using any template RC had had made previously, or a new template? And do I mention the unsatisfactory result of the CISAS case?

I have looked at the complaints procedure, but I feel that they will simply hide behind the fact that they do not discuss complaints related to certain outcomes. I guess it wouldn't hurt though to see it through.

I'm quite happy to email you a copy of my (unredacted) decision.pdf if that will help in anyway with the courtcase.

That offer is open to anyone who's CISAS case fails who wants to take it to the SCC

Maddy2k11

Nodding_Donkey wrote: »

I'm quite happy to email you a copy of my (unredacted) decision.pdf if that will help in anyway with the courtcase.

That offer is open to anyone who's CISAS case fails who wants to take it to the SCC

Hi Nodding Donkey. Thank you very much for the offer. I've sent you a PM

Nodding_Donkey

Email sent

SeDz

Hello
I would like to say big thanks to RC for his help.
I have the 3 contracts with the EE but i would try to cancel one.

I sent first email from the post 44 and the same time price rise cancelation.

If ther will be positive outcome do you know, how much i would have to pay, to by my phone back from EE

Regards

sergeant_cookie

I currently pay £27.99 a month for my contract, and have just been on the Orange calculator and it says my new charges will be £28.90. Now this works out at 3.2% increase does it not?

toho123

Hi everyone, I've been reading through the threads and have submitted an email to EE as per the advice from all you extremely helpful people! Just wanted to let you guys know what happened to me. I have had nothing but lies from EE and have very much been given the run around by them. I also pursued my case through their customer service via telephone (oh god).

Along side the issues with t's&c's changes and price rises (still waiting for replies), I have been complaining about my poor 4G coverage and also requested a penalty free cancellation based on the fact that I was miss-sold the contract under the promise that I would get excellent 4G coverage in my area. This never materialised, I am now 6 months in. Long story short after three phone calls to EE customer services in the last two days I was firstly offered a signal box at a charge, then a signal box free, and then the choice of 50% off my monthly charge or a penalty free cancellation (but I'd have to return the phone).

I have had a fair amount of experience dealing with EE/orange customer services via telephone over the years and would give this advice:
(you guys know your stuff better than I do and probably know this already, but it might help someone)

• Ring in the daytime and you will speak to someone in the UK who will be more helpful than the foreign centres (someone from an EE store told me this!)
• It very much depends on who you talk to, if you get through to the right sort of person (regardless of rank) you may get more joy. I rung and got fobbed off, then rung back again straight away and spoke to someone else who was actually willing to do something.
• They WILL lie to you, pass you around, waste your time and try to make the complaints process long-winded and difficult in the hope you will give up. Never take their word for anything and do not accept "I'll arrange a call back for you"
• You need to keep at them and when they eventually say 'there's nothing we can do' insist this is not good enough and threaten to take your case to cisas/scc etc.
• When speaking to them, inform them at the start of the conversation that the call is being recorded for evidence should you find the need to take your case to cisas/scc etc. in the future.
• Obviously do your research prior to the call, find out what your rights are and find pieces of legislation that back up your case for you to quote. Phrases like 'following advice from Ofcom I am enititled to...' or ' I have been advised that...' usually get their attention.
• Speak calmly, and do not give a 'me against you' kind of attitude. You will get better results by being friendly, but firm in your stance (again if you get the right person).

Anywho, I am going to cancel my contract even though the deal offered (£18 a month for my galaxy S4, unlimited mins and texts, and 1Gb 4G data alongside a free signal box) is quite good I think!? EE are a horrible company and I want nothing to do with them (I also cancelled my EE broadband a month ago).


They told me I need to return my phone to the store I bought it from, get them to ring customer services and they will then complete the cancellation. I am going to fight to keep the phone or get a refund on what paid so far because otherwise I will have lost out on what I have already paid towards the contract. I have a copy of an online chat I did earlier this evening with an EE representative (sales) to take with me: I asked "If I take out the contract, the phone is free and then owned by me and the payments I'm contracted into are for airtime/data/minutes only?" to which they replied "absolutely".



I just wanted opinions from you guys as to whether me keeping the phone is right in a legal and moral sense. Also big thanks to everyone contributing to this thread (and others).

Sunnyhaze

I wonder if it is possible not to use the PAC and to ask EE to stay on the network as a PAYG customer.

Indie_Kid

Sunnyhaze wrote: »

I wonder if it is possible not to use the PAC and to ask EE to stay on the network as a PAYG customer.

I don't see why not. From what I remember, (but I went the other way - PAYG to contract) it is a very simple process and you don't need a temporary number / PAC to switch.

My email has been sent off.