Co-op £100 switch incentive is back

tipsychick

bristolleedsfan wrote: »

100.00 finally credited on Tuesday, same day as letter was sent out acknowledging complaint.

They haven't given you the £100 compensation you asked for yet? Perhaps that will come with their written reply explaining why they're so incompetent.

I wrote a complaint to the address you give earlier this week and am now a bit more hopeful!

I will need a far bigger incentive to ever open another account with them!

Chjaka

WoooHoooo! Finally, I have the £100 switching bonus and it only took 70 days, four phone-calls and an official complaint.

Looks like the Co-op's customer service is improving then.

iAMaLONDONER

I've been told that my incentive payment will be paid within 10 days as a manager will look into this

b_enji

b_enji wrote: »

£800 paid in on 24th Feb, switch completed 3rd March. £800 also paid in on 21st March. Not all switched out on same day. Still nothing, wrote to them after 45 days (T&Cs state calendar days) and two weeks later have heard nothing, have written again logging a complaint and giving them 7 days before I write again to CEO. Terrible service plus incompetence re getting incentive paid, I like many will be . I luckily closed Halifax Reward account last year and hadn't had the incentive so will switch from Coop to Halifax to get their £100 as soon as this is sorted!

Hi all, quick update for you. I didn't get a response within the 7 days I gave them after requesting they log as a complaint. As promised, I wrote to the CEO on Wednesday evening letting him know it was late, and that I hadn't had a reply to two letters in a three week period. In my letter I requested payment of the £100 incentive plus compensation (I didn't specify an amount) for my time, costs, and inconvenience in having to chase them up for a third time.

I got a reply on Thursday morning, pretty confident from him direct, agreeing it was unacceptable and apologising. He copied in a few people and this afternoon two payments of £100.00 have been credited to my account!

Needless to say I've moved it straight out in case the second one was a mistake.

I really wouldn't waste your time or sanity in phoning around call centres, a letter should do the trick but if you don't get a reply this is the email address I used to reach the CEO:

niall.booker@cfs.coop


Thanks all

dclaxton

I sent my letter of complaint in a week ago and received a standard response today stating that a handler will deal with my case.

I have checked my account today and still no £100, so will wait and see.

bristolleedsfan

tipsychick wrote: »

They haven't given you the £100 compensation you asked for yet? Perhaps that will come with their written reply explaining why they're so incompetent.

I wrote a complaint to the address you give earlier this week and am now a bit more hopeful!

!

Hope you get yours very soon as well.


I got standard acknowledgement same as this post which stated they received my complaint on 13th which was the same day as 100.00 credit went in.


http://forums.moneysavingexpert.com/showpost.php?p=65544033&postcount=366


Branch where I opened account and where I re-visited 3 times re incentive payment phoned this afternoon to ask had I seen incentive payment had been credited, hopefully me agreeing that I was pleased that it had been credited thus resolving that on-going problem wont be seen as having resolved the complaint.

midge406

How soon after receiving the £100 can you switch to another bank? Is there any chance Co-operative will look to take the money back if you switch straightaway?

dezza

midge406 wrote: »

How soon after receiving the £100 can you switch to another bank? Is there any chance Co-operative will look to take the money back if you switch straightaway?

Immediately - nothing in the conditions suggest they'll take it back. That's exactly what I'll be doing.

iAMaLONDONER

b_enji wrote: »

Hi all, quick update for you. I didn't get a response within the 7 days I gave them after requesting they log as a complaint. As promised, I wrote to the CEO on Wednesday evening letting him know it was late, and that I hadn't had a reply to two letters in a three week period. In my letter I requested payment of the £100 incentive plus compensation (I didn't specify an amount) for my time, costs, and inconvenience in having to chase them up for a third time.

I got a reply on Thursday morning, pretty confident from him direct, agreeing it was unacceptable and apologising. He copied in a few people and this afternoon two payments of £100.00 have been credited to my account!

Needless to say I've moved it straight out in case the second one was a mistake.

I really wouldn't waste your time or sanity in phoning around call centres, a letter should do the trick but if you don't get a reply this is the email address I used to reach the CEO:

niall.booker@cfs.coop


Thanks all

Thanks for that email address!

I sent an email yesterday and got a response-forwarded to other Co op staff that he would have staff look into my case.

Money-Saving-King

b_enji wrote: »

I got a reply on Thursday morning, pretty confident from him direct

this is the email address I used to reach the CEO:

niall.booker@cfs.coop

Trust me, it would not have been the CEO who emailed you.