MSE News: Yodel named worst parcel delivery service again

custardy

perlys wrote: »

yodel is a joke paid for next day delivery arrived3 days after waiting in all day phoned up twice with my tracking order no joy there . won't ever use a company again that has yodel deliverys.

http://www.yodeldirect.co.uk/services/yodel-24

The Yodel 24 service aims to have your parcels delivered one day after collection and whilst these times are not guaranteed as such,

Theres a reason guarenteed services cost more

System

This is the same Yodel that got its lawyers to threaten Twitter to take down their unhappy customers' tweets. Pity they're not spending their money on improving their service instead.

raspberryrippl3

had terrible experiences with yodel.
i think this could all be solved, if it was made mandatory that companies are forced to disclose which courier they use before ordering? ie if amazon said "your order will be dispatched by yodel on tuesday", i would think twice

steve1500

Ordered a new surround system from Argos and paid extra to be delivered on a Saturday. That was a complete waste of money.


Presumably Yodel don't teach their staff how to use a door bell. they left it with someone I don't even know.


At least the people who were delivering the bed on the same day knew how to use the door bell.

custardy

steve1500 wrote: »

Ordered a new surround system from Argos and paid extra to be delivered on a Saturday. That was a complete waste of money.


Presumably Yodel don't teach their staff how to use a door bell. they left it with someone I don't even know.


At least the people who were delivering the bed on the same day knew how to use the door bell.

So you got the item on the day you wanted?

SJ_Jones

Started a list of online retailers that use Yodel here:
https://forums.moneysavingexpert.com/discussion/comment/65541407#Comment_65541407

NatMast_2

Yodel are still better than Nightfreight/DX freight or whatever they call themselves now!

magic57

I've never had a problem with Yodel and have used them many times. I know the couriers are poorly paid though. Maybe the service would be better if they got a decent wage,

GColes

I consider myself a pacifist, but struggle with those values when thinking about the CEO of Yodel. They have really made sure that complaints don't even reach them, let alone deal with them. The drivers tell you (?) that they have 'tried to deliver a parcel' (maybe they are under too much pressure to actually do the job properly) and from then on you enter a nightmare world, which feels like being a bit player in a Kafka book. They may be a legal company, but they are simply despicable in the way they protect themselves and hide from the criticism they know they deserve. I now contact each firm I plan to do business with on line and unless I have it in writing that they don't use Yodel then I don't use that company. Everyone should do this until Yodel are out of business.

Begemot

I ordered a CD player on Monday 14/07/14 from a supplier offering 48-hour delivery. I naively assumed Royal Mail, so gave my home address - I live a couple of blocks away from the sorting office, so it's easy to pick up parcels. Wednesday, on schedule, Yodel attempted to deliver - I was out, they left a card - so far, so good. That evening, returning from work, as invited on the card I logged on & rescheduled delivery to work the next day, receiving a confirmation e-mail. No delivery, Thursday, no delivery Friday, no delivery Saturday. Sunday, I logged on to reschedule once more. The first available date was now Tuesday. I arranged delivery, received confirmation & waited until Tuesday: nothing. Phoned up Tuesday evening & expressed my displeasure at length: package arrived at work Wednesday.
From now on, I will be checking which courier company is used whenever I shop online - I'm only going to use Royal Mail & Parcelforce.