MSE News: Yodel named worst parcel delivery service again

Former_MSE_Helen

"Yodel has been named as the delivery firm with the worst service, according to a MoneySavingExpert.com poll..."

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Yodel named worst parcel delivery service again




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platterfish

Collect+ use Yodel as far as i'm aware so it's interesting to see there is a big difference in service.

kirkbyinfurnesslad_2

And its all because they are cheap

mattytun

I've used Hermes a good number of times and find them excellent........:D

Twisted_Cherry

Well no surprise there then... they have always been rubbish!

magpiecottage

I think you will find Yodel has responded - the reply will be languishing in a neighbour's garden!

pete_v

"we regularly achieve a 95% first time delivery rate."

Of course you do, since lobbing it over the fence into a garden pond counts as a first-time delivery. It's probably an excessive focus on that figure that causes this class of problem.

Pete

Obviously_the_best

How can Yodel and Collect+ get such different reviews. They're the same company using the same vans.

Percy1983

From what I see nobody likes any delivery company.

I have no problems with Yodel myself, must be one of the lucky ones with a good driver.

chanz4

Think the survey can ben influenced from competitors as no registration was required, didnt MSE know that collect plus was yodels? Poor reporting and think the editorial code needs to be looked at.

Twisted_Cherry

chanz4 wrote: »

Think the survey can ben influenced from competitors as no registration was required, didnt MSE know that collect plus was yodels? Poor reporting and think the editorial code needs to be looked at.

Rubbish, Yodel have had a bad reputation for the past 20 years as I know of! Collect Plus I have also used, and it was a better service, but only used to drop off parcels at local shop and collect other parcels!

It's not poor reporting, it's honest reporting...

http://www.yodelhell.co.uk/

I spent 4 days waiting in last month for a parcel to arrive, each time I was met with excuses from Yodel. In the end I drove to there depot 16 miles away and got them to return the parcel to sending since it was no longer required.

I also have fond memories of White Arrow (One of Yodel's previous names!) throwing parcels over yard walls in the 80's, with not a care in the world what was in them.

Oh and I forgot I use to work for Home Shopping Network (Part of Yodel!) and took endless complaints from customers over HDNL (Yodel's other name!) on a daily basis!