MSE News: Yodel named worst parcel delivery service again

edited 30 November -1 at 1:00AM in Shop but don't drop
116 replies 21.3K views
Former_MSE_HelenFormer_MSE_Helen
2.4K Posts
edited 30 November -1 at 1:00AM in Shop but don't drop
"Yodel has been named as the delivery firm with the worst service, according to a MoneySavingExpert.com poll..."
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Yodel named worst parcel delivery service again

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  • platterfishplatterfish Forumite
    434 Posts
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    Collect+ use Yodel as far as i'm aware so it's interesting to see there is a big difference in service.
  • And its all because they are cheap
    Proud to be a member of the Anti Enforcement Hobbyist Gang.:D:T
  • mattytunmattytun Forumite
    13.9K Posts
    Rampant Recycler Xmas Saver! Savvy Shopper! Energy Saving Champion
    I've used Hermes a good number of times and find them excellent........:D
    Can't sleep, quit counting sheep and talk directly to the shepherd :cool:
  • Well no surprise there then... they have always been rubbish!
  • magpiecottagemagpiecottage
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    I think you will find Yodel has responded - the reply will be languishing in a neighbour's garden!
  • pete_vpete_v Forumite
    56 Posts
    "we regularly achieve a 95% first time delivery rate."

    Of course you do, since lobbing it over the fence into a garden pond counts as a first-time delivery. It's probably an excessive focus on that figure that causes this class of problem.

    Pete
  • Obviously_the_bestObviously_the_best Forumite
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    Ninth Anniversary Combo Breaker Cashback Cashier
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    How can Yodel and Collect+ get such different reviews. They're the same company using the same vans.
    OTB :D

    Always happy to help (ba-da-ba-ba-ba ching ching)
  • Percy1983Percy1983 Forumite
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    From what I see nobody likes any delivery company.

    I have no problems with Yodel myself, must be one of the lucky ones with a good driver.
    Have my first business premises (+4th business) 01/11/2017
    Quit day job to run 3 businesses 08/02/2017
    Started third business 25/06/2016
    Son born 13/09/2015
    Started a second business 03/08/2013
    Officially the owner of my own business since 13/01/2012
  • chanz4chanz4 Forumite
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    Think the survey can ben influenced from competitors as no registration was required, didnt MSE know that collect plus was yodels? Poor reporting and think the editorial code needs to be looked at.
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • chanz4 wrote: »
    Think the survey can ben influenced from competitors as no registration was required, didnt MSE know that collect plus was yodels? Poor reporting and think the editorial code needs to be looked at.

    Rubbish, Yodel have had a bad reputation for the past 20 years as I know of! Collect Plus I have also used, and it was a better service, but only used to drop off parcels at local shop and collect other parcels!

    It's not poor reporting, it's honest reporting...

    http://www.yodelhell.co.uk/

    I spent 4 days waiting in last month for a parcel to arrive, each time I was met with excuses from Yodel. In the end I drove to there depot 16 miles away and got them to return the parcel to sending since it was no longer required.

    I also have fond memories of White Arrow (One of Yodel's previous names!) throwing parcels over yard walls in the 80's, with not a care in the world what was in them.

    Oh and I forgot I use to work for Home Shopping Network (Part of Yodel!) and took endless complaints from customers over HDNL (Yodel's other name!) on a daily basis!
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