Would you risk a neg for not responding?

fozzeh

The more I have been using eBay this last year…the more amazed I am! Had 2 scammers this year (one for a few quid…one for £111). But this one just seems plain dozy!

Bought a bundle of PS3 games. Description put them as good but two had no outer DVD casing. Fine, I have a couple spare. I messaged the buyer asking how they would be sending the case-less discs; in their inlay in another case or between two? “Oh, there are no inlays, just disc only”.

To go through the trouble of mentioning that there are no cases perplexes me as to why the information of ‘no inlays either’ was left out or to put disc only. Can’t be used as the intended gift and trade in value. I messaged them saying that was a shame, you should have mentioned it in the listing and could you cancel my bid. The response? Re-list the item! No cancellation. Stupidity scale just starts to twitch.

Anyway, 2 messages later to them, a reminder from eBay to pay for my item…and it leaves me to wonder; why would you not listen when someone can justifiably leave you a negative?
eBay have already confirmed that it is not as described so any ‘none paying’ markers would be removed from the account.

I’m very tempted to pay for the item then either go for a full refund or a partial with the next value of those two at full trade/retail taken away plus postage! Then leave a neg!!! GGRRR!

#rant

campdave

fozzeh wrote: »

I’m very tempted to pay for the item then either go for a full refund or a partial with the next value of those two at full trade/retail taken away plus postage! Then leave a neg!!! GGRRR!

#rant

Because two wrongs make a right?

fozzeh

campdave wrote: »

Because two wrongs make a right?

In one respect, I agree because I know the steps which would be taken and how eBay would side. Unfair? Not really but using it to an advantage can be seen as knowledge over power.

But people really should try and list things better...and not ignore messages!

Flyonthewall

If it said no outer DVD casing I would assume there was no inlay or manuals, although it does seem daft not to put disk only. Was there not a photo of the games? Why did you not message them before bidding?

If you just want the inlay for a gift and it won't be traded in or sold then you can always print off the inlay from a website.

Until you pay you can't leave feedback and if you don't pay the seller could open a case against you. Ebay may say they'll remove the mark but you can't guarantee that.

Is the seller a private seller or business seller and are they new to selling?

They may not realise about feedback or know how to cancel. They may think they described it properly and see it as your fault for assuming or not messaging them first so now they think you should pay and relist if you don't want them (and there really is nothing to stop you doing that, saves the hassle of returning for a refund and paying return postage or trying to get a partial refund out of them).

iammumtoone

I am sorry but if I read no case included, I would not expected to get the inlay or instructions as these are part of the outer casing.

I do feel for the seller, it is a bit unfair for them not to offer a refund and cancel the transaction, as I can see how the confusion has come about but you have lost them money as when they come to re-list they won't get as much as it will no longer be in time for people buying for Christmas. You really should have checked before bidding.

lovinituk

I agree with the two above - I wouldn't have expected the inlay either. What did the picture show? If there was no inlay showing in the picture then it was even more obvious.

I feel sorry for the seller too! Although the seller should just cancel and move on.

fozzeh

Flyonthewall wrote: »

If it said no outer DVD casing I would assume there was no inlay or manuals, although it does seem daft not to put disk only. Was there not a photo of the games? Why did you not message them before bidding?

If you just want the inlay for a gift and it won't be traded in or sold then you can always print off the inlay from a website.

Until you pay you can't leave feedback and if you don't pay the seller could open a case against you. Ebay may say they'll remove the mark but you can't guarantee that.

Is the seller a private seller or business seller and are they new to selling?

They may not realise about feedback or know how to cancel. They may think they described it properly and see it as your fault for assuming or not messaging them first so now they think you should pay and relist if you don't want them (and there really is nothing to stop you doing that, saves the hassle of returning for a refund and paying return postage or trying to get a partial refund out of them).

- No photo’s, just stock images.
- Only 3 minutes left on auction when I saw it
- Was for gift or traded.
- Option to leave feedback is available…even before paying! (Checked now)
- Private. Member for a year. 86, all positive. 25 as seller, all since June. Has left one neg from 83 for others.
- They’ve already re-listed the item (stated above) on their account…hence the rant!

iammumtoone wrote: »

I am sorry but if I read no case included, I would not expected to get the inlay or instructions as these are part of the outer casing.

I do feel for the seller, it is a bit unfair for them not to offer a refund and cancel the transaction, as I can see how the confusion has come about but you have lost them money as when they come to re-list they won't get as much as it will no longer be in time for people buying for Christmas. You really should have checked before bidding.

You buy CPU on eBay. States not in packaging, good condition, ready to use ideal present. You get it, there's no heatsink, rendering it not ideal as to what it is stated. Examples could be given all day long; the listing is not correct.

Also, flipside your statement. I, as the buyer, wanted to use them as a present...but they are not up to scratch. I now have to spend more time and money looking for similar items which may cost more.

eBay states that the listing is the sellers responsibility and therefore should be as accurate as possible. If I check the listing and it is accurate, fine. But, with some intuition and sending a further message, I find it isn't so I'm trying to save THEM the hassle and just cancelling my bid (the also would have had a second chance offer at £1 less).

(Note - not having a go but need to look at the other side too )

lovinituk wrote: »

I agree with the two above - I wouldn't have expected the inlay either. What did the picture show? If there was no inlay showing in the picture then it was even more obvious.

I feel sorry for the seller too! Although the seller should just cancel and move on.

That was the main reason for posting to see what people think (note most of the things I post on eBay are trivial and it's interesting to see what other people think/would do). Re-listing though until cancelled is a bit of a no no.

I've tried to be as helpful as possible (telling them what to do, how to do it, why, etc) but I guess it's being ignored

theonlywayisup

fozzeh wrote: »

- No photo’s, just stock images.
- Only 3 minutes left on auction when I saw it
- Was for gift or traded.
- Option to leave feedback is available…even before paying! (Checked now)
- Private. Member for a year. 86, all positive. 25 as seller, all since June. Has left one neg from 83 for others.
- They’ve already re-listed the item (stated above) on their account…hence the rant!

It will be, but unless you pay, if the seller opens a NPB, then it will be removed.

FWIW unless the listing said it WAS included, I would have assumed it would not be.

3 minutes to the end of the auction eh?

verybigchris

What was the condition on the listing?

Ebay's rules for video games are very specific, and if instructions are missing the games can't be listed as better than "Acceptable".

Flyonthewall

fozzeh wrote: »

- No photo’s, just stock images.
- Only 3 minutes left on auction when I saw it
- Was for gift or traded.
- Option to leave feedback is available…even before paying! (Checked now)
- Private. Member for a year. 86, all positive. 25 as seller, all since June. Has left one neg from 83 for others.
- They’ve already re-listed the item (stated above) on their account…hence the rant!

1. Fair enough
2. Perhaps in future consider whether it's worth the risk of bidding if you're assuming things or if putting in a maximum bid put a lower price just in case
3. Gift, download and print off the inlay/manual. Trade, why are you buying to just trade in? If playing first you're getting your money's worth then just ebay them as is.
4. Oh. Odd, didn't think that was possible
5. Ah. So no business laws apply to them.
6. Well then paying for the item means they'll probably just refund straight away. They've just caused themselves more problems by doing that, but it's not like you wanted them anyway once you found out about the inlays (despite being able to do as stated in 2).

You buy CPU on eBay. States not in packaging, good condition, ready to use ideal present. You get it, there's no heatsink, rendering it not ideal as to what it is stated. Examples could be given all day long; the listing is not correct.

That's really not the same thing. You can't print off a heatsink for a gift for a start.

eBay states that the listing is the sellers responsibility and therefore should be as accurate as possible. If I check the listing and it is accurate, fine. But, with some intuition and sending a further message, I find it isn't so I'm trying to save THEM the hassle and just cancelling my bid (the also would have had a second chance offer at £1 less).

(Note - not having a go but need to look at the other side too )

Agreed that they should describe it properly and it's their responsibility but they never stated the inlays were included (sure they never stated they were either, but you just assumed).

Well they haven't sold a great deal, they may not have a lot of knowledge of how ebay works.

I've tried to be as helpful as possible (telling them what to do, how to do it, why, etc) but I guess it's being ignored

Perhaps they don't like being told what to do, especially by the person who is meant to be buying off them. Or perhaps they think you are wrong (as above, they may not have a lot of knowledge of how ebay works).

Flyonthewall

verybigchris wrote: »

What was the condition on the listing?

Ebay's rules for video games are very specific, and if instructions are missing the games can't be listed as better than "Acceptable".

That rule rather bugs me for video games. The game is what you play and it's the condition of that which matters, a bit of paper doesn't affect that. A game can be in excellent condition, perfectly playable and yet has to be listed as acceptable because of a manual most people don't even look at. Worse if you're listing a bundle and just one game is missing a manual. The description is there to show any faults such as a missing manual.

Don't get me wrong, I like my games to be complete with manuals, but I read the description to see if it's included, I don't look at what condition the listing says unless they haven't stated disk condition. Most seem to ignore what the conditions say anyhow. Confuses me how people manage to lose manuals and cases though.