Vent - Royal Mail Parcel Delivery

KxMx

Totally understand your vent, and sympathise (once had a courier lob a parcel of clothes through an open kitchen window without knocking first) but you did get the parcel safe and sound and RM do deliver at odd times in the run-up to Christmas.

Might be an idea to go on the website and file a complaint, it will be passed onto the appropriate person at your LDO.

SimonSays

KxMx wrote: »

Might be an idea to go on the website and file a complaint, it will be passed onto the appropriate person at your LDO.

For it to be promptly ignored

custardy

MamaMoo wrote: »

During reasonable hours? Using the extra seasonal staff? IMO, 7:30pm is not an appropriate time to be ringing people's bells, at least not without some forewarning.

So what do you do?
look at all the packets,pop round in the afternoon and leave a note saying you will be back at 7.30ish?
An office delivering that late has an issue
So would you rather they delivered during normal hours and left your packet until they got around to it?

Truepat

sistafromanothermista wrote: »

I wouldn't expect any company (without forewarning) to ring my doorbell after 6pm. I think that's just common courtesy.
After 6pm is dinner time, kids bathtime/bedtime.

I think you are living in cloud cuckoo land - you have a strange perception of what "common courtesy" means.

Get real, to meet demand and offer the best opportunity to get people in from work, many companies now deliver in the early/mid evening. You should maybe place a notice on your doorbell saying "no deliveries" after 6PM and they can then leave you a card telling you when will be allowed to collect your package from their depot (which may be 50 miles away).

Truepat

MamaMoo wrote: »

During reasonable hours? Using the extra seasonal staff? IMO, 7:30pm is not an appropriate time to be ringing people's bells, at least not without some forewarning.

And you are as bad - get real.

System

When did 7:30pm become late? Alot of people work and don't get home until post 6pm at the earliest. If they had rang the bell at 10pm I would think that was something to complain about but 7:30 is just early evening. In summer it's still light out!

I think in the peak before Xmas you have to expect deliveries at erratic times due to the volumes they deliver. If that is inconvenient then use a collection service not a delivery service.

MamaMoo_2

custardy wrote: »

So what do you do?
look at all the packets,pop round in the afternoon and leave a note saying you will be back at 7.30ish?
An office delivering that late has an issue
So would you rather they delivered during normal hours and left your packet until they got around to it?

A letter stuck in with all the other junk and crap they deliver constantly, saying "with Christmas on the way, we will be delivering up until x o'clock."
Then maybe some damn courtesy when actually ringing my doorbell. At 7:30pm it isn't unreasonable to think that a household may have kids so perhaps knock or just ring once?

Also, surely this is what seasonal staff are for? To cope with the extra demand at Christmas?

MamaMoo_2

Truepat wrote: »

And you are as bad - get real.

Sod off! I think it's extremely rude for someone to turn up unannounced at 7:30pm in the pitch black, hammer on my doorbell, and have driven off in the 10 seconds it takes me to get to the door!

And yes, it is common courtesy. After 6pm, unless forewarned, I don't expect visitors.
If a friend is coming, they call/text first, although rarely come at that time due to kids being in bed etc.
If a company needs to deliver late, that's fine. When ordering an item it will say delivered by X. If it's a company like Yodel etc, I know to expect delivery until 9pm, and know what day the item is due by the tracking information.

Just because you find something acceptable, doesn't mean everyone does. I know lots of people with children who would be equally unimpressed with not only the timing but the conductor of the delivery driver.

KxMx

Those letters do usually come out from RM seasonally, we haven't had one yet I would expect to get it within a week or two.

I'm not sure but I think while they increase staffing levels there are still the same number of vans, so the use of these would need to be balanced between the regular post round and anything additional. So perhaps your delivery was done in a van which had been used for the daily post round and not available until that time to do extra packets.

I agree ringing the bell 10 times as you describe is excessive which is why you should complain to RM.

custardy

MamaMoo wrote: »

A letter stuck in with all the other junk and crap they deliver constantly, saying "with Christmas on the way, we will be delivering up until x o'clock."
Then maybe some damn courtesy when actually ringing my doorbell. At 7:30pm it isn't unreasonable to think that a household may have kids so perhaps knock or just ring once?

Also, surely this is what seasonal staff are for? To cope with the extra demand at Christmas?

what seasonal staff?
The staff you see recruited are for mail centres.
Delivery offices dont get extra staff as such. more an increase in the hours the existing staff work
In RM land the 'xmas pressure' hasnt actually started
hence your office has a backlog and is trying to keep on top of it
You would prefer they didnt
knock loud,knock quiet,ring once,ring a dozen times. You will always get complaints for whatever method you use