Aldi

Money-Saving-King

Gromitt wrote: »

Ok, so how are the normal checkout operators paid? I'm going to guess from the profits of items sold. Now if you remove the need for the operators

So now you're admitting their jobs are at risk yet you think it's fine to walk in and be rude to them because you don't like self service checkouts! Not painting yourself in a good light are you.

earthstorm

lisyloo wrote: »

Earstorm - would you not allow a very elderly person with obvious severe mobility difficulties to NOT move checkout if they asked?

we have 1 till area but have 2 tills that are used in busy times, normally 1 till is only running.

depending on the situation, but we find it is the younger customers that want the other till running, with the elderly happy to wait in a queue

Gromitt

Money-Saving-King wrote: »

So now you're admitting their jobs are at risk yet you think it's fine to walk in and be rude to them because you don't like self service checkouts! Not painting yourself in a good light are you.

Your taking it all out of proportion. All I'm saying is that by doing more of the work yourself should be reflected in the price. I know it's not going to happen and I accept that, therefore I prefer to use the service which I am paying for, which I prefer, and which I think is better for me.

I wouldn't say giving them an alternative option was being rude. In effect they are not serving customers well either by refusing to open an unused checkout when the call is clearly warranted. There was queues at all the checkouts, yet there was about 10 tills completely unstaffed which could be used to reduce the queues, they prefer to instead ask people to use the self-service.

earthstorm

Gromitt wrote: »

I wouldn't say giving them an alternative option was being rude. In effect they are not serving customers well either by refusing to open an unused checkout when the call is clearly warranted. There was queues at all the checkouts, yet there was about 10 tills completely unstaffed which could be used to reduce the queues, they prefer to instead ask people to use the self-service.

but the staff you were rude too would be the runners, they are not checkout operators, they cant just open checkouts if they dont have available checkout operators

lisyloo

they prefer to instead ask people to use the self-service.

I suspect the staff themselves don't prefer it.
Their jobs are being replaced by self-service tills.
But they have to do as they are instructed because they are paid.
I see no problem in them asking you to do something and no problem in you asking them to do something provided everyone is being polite and not rude.

The fact is that the "ryanair" end of the market, where all non-essential services are stripped out is the new model and I'm afraid customers are buying it in droves.
People buy cheap air fares, cheap insurance and shop at cheap supermarkets, so the consumer is driving this.

Of course you can go somewhere that offers a more personal service.
Most people won't though, so the majority of shops and services are heading in a direction of minimum costs, minimum frills and minimum staff.

Each individual has a choice but that's the way pretty much everything is going.

lisyloo

but the staff you were rude too

Where does it say gromit was rude please?

Money-Saving-King

Gromitt wrote: »

I wouldn't say giving them an alternative option was being rude. In effect they are not serving customers well either by refusing to open an unused checkout when the call is clearly warranted. There was queues at all the checkouts, yet there was about 10 tills completely unstaffed which could be used to reduce the queues, they prefer to instead ask people to use the self-service.

They are doing the job they are told to do by someone else. They aren't doing it wrong desipte what you might think, it's what been instructed.

You were rude full stop.

Money-Saving-King

lisyloo wrote: »

Where does it say gromit was rude please?

In the post I orginally posted post number 213. Gromit just feels he can have a go at the staff because they are doing the job they are told to do.

meer53

The OP has waaaaay too much time on their hands.

opinions4u

250 posts!