Need help with car dealer lies

Westmead_Fan

check if it has a mot online on the government website, mot history checker now, that will tell you all the advisories aswell.

or if its still not working pop down to your local mot station with your logbook & ask for a printout even though it will cost £10.

joshreade

Westmead_Fan wrote: »

check if it has a mot online on the government website, mot history checker now, that will tell you all the advisories aswell.

or if its still not working pop down to your local mot station with your logbook & ask for a printout even though it will cost £10.

I don't have a log book yet. I still haven't sent off my v5c form because of the issues I am having.

Im ringing VOLA later today to find out about the MOT

BeenThroughItAll

joshreade wrote: »

I don't have a log book yet. I still haven't sent off my v5c form because of the issues I am having.

Im ringing VOLA later today to find out about the MOT

You don't send off the V5C, the seller does. That in itself isn't correct. The seller should only have given you the V5C/2 New Keeper Supplement.

joshreade

I'm not at home right now so I cant tell you exactly what I got given. From memory I have a sheet of paper for the new car. And a small slip from my old car. I was told to send one of them to the dvla. Can't remember which one

ILW

Does your invoice/receipt actually say who you bought the car from?

fivetide

joshreade wrote: »

I'm not at home right now so I cant tell you exactly what I got given. From memory I have a sheet of paper for the new car. And a small slip from my old car. I was told to send one of them to the dvla. Can't remember which one

That's the wrong way round. It is written on the front. The seller posts away the front page of the V5 doc or 'log book' the new keeper simply gets the little new keeper slip which will let you tax it at the post office etc.

Hopefully you have the right bits for the right cars!

scheming_gypsy

Was the staff car park full of horses?




and Indians?

joshreade

Ok I've just rang home, the bits i've got are:

Small slip for old car, which I think I have to send off to DVLA

Larger bit of paper for the new car.


Just spoke to VOLA, The car has an MOT, but it is from March and expires April 2014, the new MOT was put through and refused on the 18th October.

This is the info from the VOSA website:

Reason(s) for refusal to issue Certificate
Supplementary Restraint System warning lamp indicates a fault (5.4.2)
No Advisory Notice issued


Meaning it failed on only the airbag, surely this cant be a massivly expensive fix, so I don't know why they didn't just fix it and give me a years MOT instead of lying to me, I guess they thought by the time the old MOT expires in April I won't be able to go back to them about any issues.


So they have lied to me by saying it has passed the MOT, they told me they would have the certificate today so thats another lie, and they have lied to me twice about ordering tax, obviously they can't order tax as I have the MOT certificate from March.


I really don't know what to do now, if I go there (not alone) does anyone think they will actually give me a refund? As they have sold me a car which isn't road worthy. Could I threaten to take them to a small claims court?

ILW

joshreade wrote: »

Ok I've just rang home, the bits i've got are:

Small slip for old car, which I think I have to send off to DVLA

Larger bit of paper for the new car.


Just spoke to VOLA, The car has an MOT, but it is from March and expires April 2014, the new MOT was put through and refused on the 18th October.

This is the info from the VOSA website:

Reason(s) for refusal to issue Certificate
Supplementary Restraint System warning lamp indicates a fault (5.4.2)
No Advisory Notice issued


Meaning it failed on only the airbag, surely this cant be a massivly expensive fix, so I don't know why they didn't just fix it and give me a years MOT instead of lying to me, I guess they thought by the time the old MOT expires in April I won't be able to go back to them about any issues.


So they have lied to me by saying it has passed the MOT, they told me they would have the certificate today so thats another lie, and they have lied to me twice about ordering tax, obviously they can't order tax as I have the MOT certificate from March.


I really don't know what to do now, if I go there (not alone) does anyone think they will actually give me a refund? As they have sold me a car which isn't road worthy. Could I threaten to take them to a small claims court?

Many useable cars are scrapped due to airbag failures. Cost could be anything from a few quid to over a thousand or more if it is an ECU problem.
I would demand a full refund and take it from there.

colino

You have the wrong paperwork, but that's not important. Get the car back today and get your money back. SRS warning light can be thrown up at the MOT just because the tester moves the drivers seat for the first time in a year and the connection below the seat is disturbed and it's nothing to fix, up to literally thousands for a dealer fix for other faults.