MSE News: Ryanair loosens hand luggage rules - but most charges stay sky high

SaveTheEuro

gerry31 wrote: »

Ryanair should never be congratulated for anything... Think of the amount of revenue they make by printed off a boarding pass and charging customers 70 for a piece of paper.

There's no logic in your argument. The £70 fee is being cut for those who've already checked in to £15. How should we react, with outrage?

harz99

SaveTheEuro wrote: »

There's no logic in your argument. The £70 fee is being cut for those who've already checked in to £15. How should we react, with outrage?

Yes; should be zilch.

MarkBargain

Concerning articles in the press about staff contracts however:

http://www.theguardian.com/business/2013/oct/26/ryanair-cabin-crew-training-fees

SaveTheEuro

harz99 wrote: »

Yes; should be zilch.

Outrageous. Surely they should be paying us?

Moto2

It's good to see they are doing something in the right direction

I don't mind the 'bare bones' style product with add ons for what you need or want.
What does pee me off is the way the website seems to be deliberately designed to catch people out with expensive extras, placing the opt out option in the middle of a drop down list can only be an attempt to confuse the unwary.
They need to also look at how they deal with problems when they occur.
We had a 10 hr delay with them last year in Tenerife and they wouldn't even put a staff member airside or give out a local phone number. Anyone that needed an update had to go back though security to see someone, usually to find they weren't there.
That's the sort of thing they need to work on if they want to start to convert those of us that don't look at them as their first choice.

MarkBargain

Moto2 wrote: »

We had a 10 hr delay with them last year in Tenerife and they wouldn't even put a staff member airside or give out a local phone number. Anyone that needed an update had to go back though security to see someone, usually to find they weren't there.
That's the sort of thing they need to work on if they want to start to convert those of us that don't look at them as their first choice.

Did you claim your 250 Euros compensation for a flight delay?

We had a similar thing at Stansted in January during the snow, when all Ryanair staff completely disappeared. Our flight had been called for boarding, but nothing was happening for ages and so passengers stood around confused with no one to help them. In the end, we gave up and went back through security and got a coach home. I would hope that airlines would treat passengers better than that.

The website can catch people out too. I have booked insurance I didn't want and taken Ryanair's poor exchange rate on tickets against my will.

Moto2

MarkBargain wrote: »

Did you claim your 250 Euros compensation for a flight delay?

Yes, we claimed 2 x €400
Which - of course - was turned down, I can't be bothered to chase it any further so just handed it to a claims company.

NFH

Moto2 wrote: »

Yes, we claimed 2 x €400
Which - of course - was turned down, I can't be bothered to chase it any further so just handed it to a claims company.

They ought to make the claims companies' fees recoverable from airlines (on successful claims) if the airline has first turned down a direct claim from the passenger. That would create an incentive for the airlines to pay up in the first place.

jpsartre

gerry31 wrote: »

Joke of a company I would dearly love to see them go bust and close forever

Why? Plenty of people are happy to use them. I don't like Big Macs but it doesn't mean I wish for McDonalds to go out of business, I just go elsewhere. I don't care that other like them either. I swear, there must a dictator hidden inside the people that have these kind of "I don't like X, therefore nobody must be allowed to either" opinions...

jamie11

A lot more baggage in the cabin? As it is now there are frequent times that all the lockers are full, more bags being allowed means they are going to have to use the hold for some of the cabin bags.