Have i been scammed?? Raspberry Ketone Fresh

gem0320

'Raspberry Ketone Fresh
Attn: Fulfillment Center
RMA # (initial order #)
PO Box 13587
Linlithgow, West Lothian, EH49 9AT, UK '

That address doesn't exist, typed it into google maps along with all the other addresses as they operate under 3 different names and they all came up apart from that one. bignutras address on their website is actually someones house! so now i have my RMA number which is suppose to be 17 numbers long ( mine isn't) but nowhere to send it to, im visiting the bank tomorrow to talk to fraud department they can't get away with this!

Liver_bird_2

I was told the same address as above.

I posted what had happened to me on fb and asked people to share it so others would be warned.

I also reported it to fb -

I think as we have all been effected; we should do something to help prevent others falling for this. The action fraud team; advertising agency etc didn't want to know

gem0320

It's ridiculous it's like banks and fraud teams only help whoever they want, i've read post by people where banks have been more then helpful and even given their money as well as removing any charges, mine basically said it was your own fault there is nothing we can do!

Liver_bird_2

Sorry gem to hear that; it's awful.

I had 6 hours of fretting and panic! On the 4th call to my bank and hours of trawling the net and calling the company btw add 141 before the 0800 number they answer 1st time! I went through to the unauthorised payments section; who dealt with everything for me in 5 mins! As soon as the payment left my account they bounced the payment back that was lloyds.

gem0320

Mines, HSBC seriously thinking about changing banks now, wonder if i say that they will change their minds and help me! To be honest the bank refunded my money but because of the overdraft payment i rang (because they told me to if i got any charges) and they ask me to explain the situation which i did then they told me that even though i had only agreed to 4.95 i still authorized payment which meant they couldn't do anything and would be taken back the 153.95, which has now put me back in my overdraft, wish id never rang shows what happens when your honest.

Alexandra29

I found this thread so helpful when this scam happened to me that I vowed I would post my result on here if I ever got it resolved.

I fell for this scam when I saw the glamour woman advert on Facebook at the beginning of March. I was so furious with myself and spent most of the first night in a state of extreme stress and upset. I immediately phoned my bank when I saw online that it was a scam. It was only two hours after I paid for the bottles but the woman (from Barclays) told me she couldn't stop the payment because I had authorised it.. She confirmed £153.95 would be taken. She said I was best off trying to pursue the company for a refund but that if I wanted to raise a dispute with the bank I should wait til the payment registered on my statement, in 11 days time. I pursued the company..

The uk number for raspberry ketone fresh is 08004046960 but i tried in vain for two days and got no answer. I saw on here that if you ring the USA number and speak to someone, they will redirect you to the UK number who will them miraculously answer first time. The USA number is 0018882224979. Lo and behold the uk number answered straight away after I rang the American number and spoke to someone. I spoke to a guy who said wait for the items to arrive and then ring back for an rma number.

When the 3 bottles turned up I rang the uk number again and got an rma number without any difficulty. It is very long so be careful not to make a mistake. I also got a returns address which was PO Box 13587, Linlithgow, west lothian, EH49 9AT. I immediately packaged up the bottles, enclosed the rma number and a letter from myself saying I wanted a refund (I photographed and photocopied everything!) and sent them back via recorded/ signed for delivery. They had told me I would have to wait up to 30 days and they made me wait the full 30 before refunding £134 back in to my account. (I rang the uk number twice to chase them so they knew I wasn't going to just forget about it). They deducted the difference for 'handling fees'. As it is on their website under their terms I don't see how I can argue this. I am annoyed about losing nearly £20 but relieved I got the rest back.

Have learnt my lesson the hard way but don't panic. 6 weeks on and I have my money back. Persevere with it.

wealdroam

gem0320 wrote: »

...they told me that even though i had only agreed to 4.95 i still authorized payment which meant they couldn't do anything and would be taken back the 153.95, which has now put me back in my overdraft, wish id never rang shows what happens when your honest.

That's because you did authorise £153.95 to be taken from your account.

The page where you entered your card details looked like this:




That screen showed that the purchase price was £149.00 and postage was £4.95... making a total due of £153.95.

Yes of course it could've been clearer, but by supplying your card details that is what you agreed to.

Surely you understand how Rebate schemes work?
They require the full payment up front and then you claim the rebate back later by following the rules.
It even says on that payment screen... Mail-in Members Rebate -£149.00.
Did that not warn you that you would get that £149 back later?

gem0320

you know you've popped up a few times and you never say anything to help, yes i'm aware how rebate works, but i can give you a least of forums where people haven't been given a rebate because according to them somewhere on that page in small print its says that the rebate only applies to people ordering from the USA!
I'm not all that fussed anymore if i only get 134.00 back as long as i;m given a correct RMA number and since mine is only 12 numbers long so guess it's made up since they have also done that to some people as well, and an address that's legitimate. Anyway i'm off to citizens advice tomorrow and the bank even if they can't help me with the company they can remove the charges from my account.

gem0320

oh and another thing, i may have agreed to 153.95 (in your opinion) but i didn't agree to 1.99 going out from another company called BIGNUTRA and nowhere on that screenshot does its say that they would be.

Khaleese

Hi all,
I was a victim of this scam on the 24th October last year. I bought the product advertised for £4.95 on the website and was charged £153.95. To give you all hope, I did in fact go through with the tax rebate they offered and have received £149 back into my account via transfer today.

It wasn't without it's stresses though. I emailed ([EMAIL="rkf.unitedkingdom@gmail.com"]rkf.unitedkingdom@gmail.com[/EMAIL]) as soon as the funds had gone from my account requesting an RMA number as I couldn't get through on the phone but never heard back. I then waited for my rebate form to become active and posted this off in early November. I phoned in January (0800 404 6960) to check the form had arrived safely and they confirmed it was being processed.

In early February I was told over the phone that a cheque had been sent out but it must have got lost and they would send another. When that didn't arrive, I panicked and phoned the bank but I was outside of the 120 day period to raise a discrepancy with a payment and they couldn't do anything. I phoned Ketone again in early April and they 'escalated' my claim and asked me to call again in a week. When I called, they had initiated a bank transfer payment and gave me the transaction code.

It has taken 6 months but I received my money back. I know it was my own fault, but for anyone who didn't recognise the scam early enough to raise it with your bank, i'd just encourage you to follow the rules for the rebate and be patient. This company is awfully unfair but we all willingly gave over our bank details which is not sensible either.