Changed computer

retiredin2011

I wiped my computer and installed Windows 8.1 and tried to access my wife's credit card account online.


It won't let me as it doesn't recognise my computer.


I tried re registering. The same.


Phoned their help line but the customer rep does not think I am the customer so won't help even although I know all the relevant details.


My wife can't use a computer, I do it all her online banking.


My wife is on holiday and she has the phone registered to her account, switched off.


Any suggestions, or will I have to get my daughter to pretend she is her mother?


If I can get in touch with her as well.


Also any suggestions to avoid this in the future?

StuC75

Yes, get your wife to deal with her own accounts.. Nobody is going to support / suggest that someone impersonates your wife. Can the matter wait until the wife is back?

redpete

retiredin2011 wrote: »

Also any suggestions to avoid this in the future?

Don't change your computer at the same time as your wife is on holiday with her phone off and you need to access the CC account.

Fruit_and_Nut_Case

retiredin2011 wrote: »

Also any suggestions to avoid this in the future?

• never upgrade your OS
• don't let your wife go on holiday
• tell your wife not to switch off her phone
• have a sex-reassignment and hope your voice changes

Conspiring with your daughter to defraud can not be recommended, but admittedly would probably work.

gb12345

retiredin2011 wrote: »

but the customer rep does not think I am the customer so won't help even although I know all the relevant details.

And quite right too as you are not the customer.

wiogs

retiredin2011 wrote: »

I wiped my computer and installed Windows 8.1 and tried to access my wife's credit card account online.


It won't let me as it doesn't recognise my computer.


I tried re registering. The same.


Phoned their help line but the customer rep does not think I am the customer so won't help even although I know all the relevant details.


My wife can't use a computer, I do it all her online banking.


My wife is on holiday and she has the phone registered to her account, switched off.


Any suggestions, or will I have to get my daughter to pretend she is her mother?


If I can get in touch with her as well.


Also any suggestions to avoid this in the future?

The customer rep is correct you are not the customer in this case.

You should be able to log in if you have all the details, I log into my accounts from different places and as long as I enter the correct info then all is okay.

Gordon_Hose

Spend some time showing your wife how to use a computer. Then she can sort her own s**t out.

retiredin2011

You should be able to log in if you have all the details,

I do have the details, their software doesn't recognise my computer.


I take it you don't have Tesco banking online?

Nobody is going to support / suggest that someone impersonates your wife.

I'm not looking for support, I'm going to do it.


I only want to log into her account to look at her statement to pay the bill, as she doesn't get paper statements.


That is going to be changed the minute I get access.


And if you think I also look at her email you are correct.

retiredin2011

Spend some time showing your wife how to use a computer. Then she can sort her own s**t out.

You think I haven't tried?


All I get is "why should I do it when I have you."

Gordon_Hose

And you've just found out why she should do it!

When there is an issue it can't get sorted out without her either; doing it herself, or at least being available to help sort it out.

grumbler

retiredin2011 wrote: »

I do have the details, their software doesn't recognise my computer.


I take it you don't have Tesco banking online?

I don't have Tesco banking online, but what you say makes no sense to me. Internet banking is supposed to be available not from just one computer, although if you keep using the same computer you can be asked for fewer security details.