Changed computer

gb12345

grumbler wrote: »

I don't have Tesco banking online, but what you say makes no sense to me. Internet banking is supposed to be available not from just one computer, although if you keep using the same computer you can be asked for fewer security details.

Exactly what happens with my Santander banking (and I can't see Tesco being majorly different - definitely not forcing customers to re-register or phone for help) - if I use a new computer (or clear my cookies) then I get asked to confirm a personal detail before getting to the PIN entry page.

RichL74

What happens when you click on this then? Surely its just a cookie.

If she is your wife, you know her username and password?

Or did you have a cookie saved before with her username already saved, and you dont know or cant remember that?

Otherwise, I like the rest of the posters, am at a loss.

Unless tesco installs some software onto your computer then the below will work.

https://www.tescobank.com/sss/authcc?tpfpgid=cc-existing-customers&navid=account-login

Gordon_Hose

grumbler wrote: »

I don't have Tesco banking online, but what you say makes no sense to me. Internet banking is supposed to be available not from just one computer, although if you keep using the same computer you can be asked for fewer security details.

I do, and if you log into a computer/mobile device that is different from the one you registered with it'll say it's an unrecognised computer, so then requires a further security measure which involves sending a code via text to the mobile phone registered on the account. You then enter the code and away you go.

RichL74

^^

Ah right, cheers for that.

eskbanker

Under Tesco's online banking security, if they don't recognise the computer they will only reactivate it by sending a one time access code by text message to the registered phone, so I think OP is saying that because his wife has the phone switched off, this isn't viable (until she switches it on!)

gb12345

eskbanker wrote: »

Under Tesco's online banking security, if they don't recognise the computer they will only reactivate it by sending a one time access code by text message to the registered phone, so I think OP is saying that because his wife has the phone switched off, this isn't viable (until she switches it on!)

In which case, his silly idea of getting his daughter to impersonate his wife probably won't help as they'll still want to send the access code to the registered phone.

eddddy

Hi retiredin2011

I'm sorry to pile in on top of everyone else, but you could be in a very risky situation.

If you told the CC co rep that your wife has given you her security details and you access her account, the rep has almost certainly noted this down. Your wife will be in breach of the t&cs, and the bank will probably consider her 'grossly negligent'. They might close her account.

Or, if fraudsters defraud her, the bank is likely to resist refunding it - because of her 'gross negligence'. (i.e. you may have passed on your wife's security details. As you have no contract with the bank, you are not bound buy their t&cs to keep this info confidential.)

If you did tell the rep, it might be an idea to get your wife to write a letter saying she has just realised that she has breached the t&cs; she has changed all security details; and she will not divulge them again (and she will abide by all t&cs in future).

SuperAllyB

Can't believe the OP let his wife go on holiday without him when he doesn't even trust her enough that he has to check her CC account and her e-mails! And no wonder she turned her phone off!

RichL74

SuperAllyB wrote: »

Can't believe the OP let his wife go on holiday without him when he doesn't even trust her enough that he has to check her CC account and her e-mails! And no wonder she turned her phone off!

That's not really for us to discuss is it really?

Gordon_Hose

SuperAllyB wrote: »

Can't believe the OP let his wife go on holiday without him when he doesn't even trust her enough that he has to check her CC account and her e-mails! And no wonder she turned her phone off!

She doesn't know anything about computers, so he helps her out with it.

Way to completely create a completely irrelevant fantasy.