Zara won't allow me to exchange item without receipt

hollydays

Bless............

peachyprice

Thank you, but I don't believe in god.

WT**isthisnonesense?

Can someone please help me? I recently return an something and zara said that I didn't return one of the items. I return everything!! once i received the package I return what I didn't like immediately the next day by mail. I feel so wronged because Zara uses a prepaid label so I can't even prove that I sent it by weight of the product....